Awesome groomer!! We've been bringing our Bernese Mountain Dog here for a few years and they do a…read moregreat job. Cheryl is very kind and the dog seems comfortable going inside and happy when we pick her up. Highly recommend!!

Very disappointed with the service I received here and especially my last visit. I brought my puppy…read morethere several times before I decided to groom him myself and I have done so for the past 3 years. After having two consecutive major surgeries, I needed help with him and made an appointment. Sadly, it was the worst groom. It felt like I was being "punished" for me grooming him myself as I hadn't been there for a few years! Strange. I guess groomers are in such demand that they and treat their customers poorly.

Personnel pleasant however the groomer needs more experience in grooming a Shi Tzu. To be kind it…read morewas a hack jiob. Hair was cut but in uneven chunks. Sorry but stick to less complicated brred grooming until you learn or until you take the time to doit correctly.

After a week on the Cape, we took our giant mess of a Newf here for a groom. She came home looking…read moregreat and smelling great. More importantly, Tricia took her time with our pup, explained everything she was going to do, and gave me tips about how to keep our dog looking good between trips to the groomer. In my experience, grooming our Newf always costs between $80-$100. It costs us that here for the best groom she's ever gotten. Can't recommend highly enough.

Treated Charlie the fraidy cat like a king. They were kind and gentle and talked to him while they…read morewere clipping his claws. Not to mention their prices are very reasonable. I highly recommend them.

I had the pleasure of meeting Melissa yesterday when I brought my small Shih Tzu to her to groom. I…read morewas impressed with her sweet, loving demeanor. She took time and sat down to give Oreo attention while asking me about him. When I picked him up, he looked like a million bucks, and you could tell by Melissa's demeanor with the other dog she was grooming (who she had to take out of the tub in a towel after bathing) how loving she is. I now know why she received raves on the Falmouth site when asked about recommendations for a great groomer! I was very happy with my experience and would highly recommend The Wicked Groom!

Great service and very friendly Dogs were a little nervous…read morebut groomer was a professional and dogs came out happy and clean,smelling good Happy customer

I am thrilled to tell you about my experience with Pawsh. My mother is 86 and has a Hovawart. It is…read morea big fluffy breed with soooo much fur. My mother goes to Florida in the winter and I care for her fur baby. I recently took a new job that has me busy and tired. I could not keep up with the constant brushing that my mother is able to do at home all day long. She had matts that I could not get out. Pawsh came to the rescue and Jesse did an amazing job. This dog has never been professionally groomed before. His calm demeanor and instant connection with her was undeniable. She laid down at his feet while we were outside talking. She is a stand off-ish breed, the name means farm watcher. She has to go to you. She is offensive, not defensive. I can not say enough good things about Jesse and the job he did. I will be using them regularly. Make the call!

Outstanding service and consideration. I have used this business 3 times for in home extended cat…read moresitting. They deserve my highest recommendation.

Outstanding grooming and super nice people. Our…read moreGoldendoodle has never looked so good.

Mercedes "Benz" the groomer gives excellent cuts, but the customer comes LAST with Pampered Paws!…read more After TWENTY appointments at 11 AM over two YEARS, my dog had an appointment they scheduled for 10 AM today which apparently I had "confirmed" by auto-text a week ago? When my husband arrived at 11 AM he was informed they would not take my dog as we were "more than half a hour late" which is a "grace period", that our dog could be put on a "waiting list" and oh by the way when they would finally groom her whenever that would be, they wanted an additional $35 "late fee" for... what exactly? When it was them that wouldn't take the dog? Over the two years we were given crap for arriving BEFORE 11 "we have other clients you know" so today my husband actually spent time waiting around in order not to arrive TOO EARLY which he apologized to me for when he got home as if he wasn't doing exactly what Pampered Paws had taught us to expect to do. We have also been given crap for not picking her up early when contacted as if were supposed to expectd to be available, or for attempting to pick her up on time without being contacted, because it's somehow the client's fault that the groomer hasn't gotten the dog finished after FIVE HOURS at the boutique. One of them has very poor social skills and actually lied to my dog sitter back in December the last time Amber was groomed there; this woman claimed to my sitter that services are "never prepaid" and that my sitter was lying when she stated her experience to the contrary. As despite the labeled button on their website, Pampered Paws has no actual publicly available written policies, it's understandable that there is ambiguity, so a few days later I did have a conversation over the phone that seemed to clarify that prepaying was possible (which I knew because we had done it) but failed to address the issue of the rude behavior. Judee actually chuckled on the phone when saying that is "not their policy to release a dog without paying" as if we weren't long-term clients with known phone numbers who could have given a credit card over the phone if we had even been asked. She absolutely bungled that interaction but rather than apolgize she just doubled down on the sarcasm. I should have taken it as a sign there and then. Round numbers, I have spent $2000 at Pampered Paws, but they won't get another cent from me until they're "Under New Management"!

Owner is horrible! After 11 years grooming our 2 female Samoyeds since they were puppies,…read moresuddenly the owner stated she will no longer groom our girls. We were charged $150/dog. We were prepared to pay $150x2. Then she claims she losing money and will have to charge $100 additional!! What!!!! Our Naples Florida groomer charges $120 x 2, and they know how to groom Samoyeds with their double coats. The owner continually changes prices. She was rude and unprofessional. After 11 years!!!!! She has a policy of charging customers if they are late or need to cancel. However, she has called us numerous times to come at a different time or change our appointment to another day. We were nice enough to accommodate her. When we tried to remind her of that, she said she thinks more of herself to be talked to like that, told us that she was not going to charge us, take your dogs and leave. This is how you treat a client of 11 years.

Awful people, awful place, if I could give negative stars I would, my dogs were left wet in crates…read morewithout anyone there, they said the groomer quit and left.

Horrific Experience - Rude Staff, Neglected Pets, and Police Called on My Wife…read more We dropped off three pets at 12:00 noon, exactly as scheduled. The groomer told us they'd be ready in about three hours. After not hearing anything for quite a while, we called several times to check in--but couldn't get a live person. Just voicemail or endless ringing. By 4:45 PM, still no word. My wife went to the store to check in person. Instead of being greeted or updated, she was rudely snapped at with, "Are you Kerri? You were supposed to drop off the dogs at noon." She replied that I had already dropped them off at noon, just like we were told. The woman dismissively insisted there were no dogs there, and that the groomer had already gone home for the day. Unwilling to accept that, my wife walked into the grooming area herself and found all three of our dogs soaking wet and locked in cages, clearly uncomfortable and left completely unattended. There was zero explanation, zero communication, and no apology. Rightfully upset and thinking the pets could have been standed overnight, my wife cursed out loud--and I don't blame her. She immediately retrieved the dogs and took them home, since no services were completed and our pets had clearly been neglected. To make matters worse, instead of taking any responsibility, the owner actually called the police on my wife for "non-payment"--even though the job wasn't finished and the service was nowhere near acceptable. I did go back the next day and paid in full, with a promise that I would tell everyone I know not to solicit Baers. This was a disgraceful experience from top to bottom. From rude and disorganized staff, to abandoned animals, to the utter lack of accountability, and finally the outrageous decision to involve law enforcement over a failed service -- this place has no business handling people's pets. We will never be back, and I urge anyone reading this to think twice before trusting your animals to this store.

My dog (a little shih tzu mix) looks great! Thank you!…read more She was responsive, fit me in on a cancellation, had a reasonable price and did a wonderful job.

I have been using Diane for my Briards since 2000.She is very professional …read more I keep my dogs in full coat and she does a great job for a reasonable price.

Perfect set up for a quick and easy wash. They provide everything you need. Shampoo and…read moreConditioner!, etc. very nice staff. Friendly and efficient. Definitely will be back.

I love taking my dog here. Family run business. I visit every two weeks for my dog's nails to be…read moredone. Staff is so friendly.