Cheryl is an experienced, competent and compassionate service Provider. I approach services for…read moremy four-legged family members the same way I would if looking for daycare options for a small child. Our first fur-baby, our (then) 14 year old Shih Tzu had severe allergies and hair loss. Cheryl was amazingly gentle and calming while working with him. Whenever we brought him in, we could barely restrain him from getting to Cheryl. She took the time he needed to care for him properly, given his hair challenges. He had a final grooming with her (at 17) before we took him to the Rainbow Bridge. She cried as much as we did. We waited a little over a year before making the decision to get another dog. A Shih Tzu mixed rescue, renamed Chewbacca. While in different foster homes for almost two years, he definately had some serious trust issues but he really needed grooming. He was a little aggressive but was slowly learning to trust his new Mom, Dad and his older brother, 12 year old (abandoned while moving) kitty, Leonardo DiCatprio. Leo took to him and I think he realized his new brother had come from a difficult situation. They sleep in beds next to each other. Cheryl took him as her last appointment of the day. She said his mats were so bad that he really would not be able to settle into the time it would take for his hair to be done. Shaved down. Bathed twice. He had an appointment with the Vet the following day. Cheryl suggested they check his right ear. She thought it might be infected. She was right. Chewbacca was much better after his ear treatment along with new healthier food, shots, some toys and his medication. His hair/fur and nails have never been better. He still forgets sometimes but he is easily reminded. He has added an abudance of love to our family. He loves Cheryl and will quickly roll over onto his back for belly tickles. Thank you Cheryl for taking such good care of our fur-babies. Your gentle care has really helped Chewbacca to settle in and allow us to love him. With many thanks, Ed and Bobbi Giangrasso Daddy and Mommy to Leo and Chewbacca

Awesome groomer!! We've been bringing our Bernese Mountain Dog here for a few years and they do a…read moregreat job. Cheryl is very kind and the dog seems comfortable going inside and happy when we pick her up. Highly recommend!!

Personnel pleasant however the groomer needs more experience in grooming a Shi Tzu. To be kind it…read morewas a hack jiob. Hair was cut but in uneven chunks. Sorry but stick to less complicated brred grooming until you learn or until you take the time to doit correctly.

After a week on the Cape, we took our giant mess of a Newf here for a groom. She came home looking…read moregreat and smelling great. More importantly, Tricia took her time with our pup, explained everything she was going to do, and gave me tips about how to keep our dog looking good between trips to the groomer. In my experience, grooming our Newf always costs between $80-$100. It costs us that here for the best groom she's ever gotten. Can't recommend highly enough.

Treated Charlie the fraidy cat like a king. They were kind and gentle and talked to him while they…read morewere clipping his claws. Not to mention their prices are very reasonable. I highly recommend them.

I had the pleasure of meeting Melissa yesterday when I brought my small Shih Tzu to her to groom. I…read morewas impressed with her sweet, loving demeanor. She took time and sat down to give Oreo attention while asking me about him. When I picked him up, he looked like a million bucks, and you could tell by Melissa's demeanor with the other dog she was grooming (who she had to take out of the tub in a towel after bathing) how loving she is. I now know why she received raves on the Falmouth site when asked about recommendations for a great groomer! I was very happy with my experience and would highly recommend The Wicked Groom!

Emily (owner) is the only one who handles cats. Very quick, efficient. My guy loved her! Best groom…read moreever. BTW - Emily and her team also groom dogs.

We had our 9 year old Golden retriever groomed by PAWSH for our daughters wedding in Falmouth, and…read morewe could not have been any happier. He was cut and brushed beautifully and smelled amazing, BUT the most important thing to us was that he was happy and stress free. He is a big wuss when it comes to being groomed and usually shakes like a leaf, but the groomer knew exactly how to approach him and make him feel relaxed. It was a wonderful experience and we hope to continue with PAWSHon a regular basis!

Outstanding service and consideration. I have used this business 3 times for in home extended cat…read moresitting. They deserve my highest recommendation.

Outstanding grooming and super nice people. Our…read moreGoldendoodle has never looked so good.

Mercedes "Benz" the groomer gives excellent cuts, but the customer comes LAST with Pampered Paws!…read more After TWENTY appointments at 11 AM over two YEARS, my dog had an appointment they scheduled for 10 AM today which apparently I had "confirmed" by auto-text a week ago? When my husband arrived at 11 AM he was informed they would not take my dog as we were "more than half a hour late" which is a "grace period", that our dog could be put on a "waiting list" and oh by the way when they would finally groom her whenever that would be, they wanted an additional $35 "late fee" for... what exactly? When it was them that wouldn't take the dog? Over the two years we were given crap for arriving BEFORE 11 "we have other clients you know" so today my husband actually spent time waiting around in order not to arrive TOO EARLY which he apologized to me for when he got home as if he wasn't doing exactly what Pampered Paws had taught us to expect to do. We have also been given crap for not picking her up early when contacted as if were supposed to expectd to be available, or for attempting to pick her up on time without being contacted, because it's somehow the client's fault that the groomer hasn't gotten the dog finished after FIVE HOURS at the boutique. One of them has very poor social skills and actually lied to my dog sitter back in December the last time Amber was groomed there; this woman claimed to my sitter that services are "never prepaid" and that my sitter was lying when she stated her experience to the contrary. As despite the labeled button on their website, Pampered Paws has no actual publicly available written policies, it's understandable that there is ambiguity, so a few days later I did have a conversation over the phone that seemed to clarify that prepaying was possible (which I knew because we had done it) but failed to address the issue of the rude behavior. Judee actually chuckled on the phone when saying that is "not their policy to release a dog without paying" as if we weren't long-term clients with known phone numbers who could have given a credit card over the phone if we had even been asked. She absolutely bungled that interaction but rather than apolgize she just doubled down on the sarcasm. I should have taken it as a sign there and then. Round numbers, I have spent $2000 at Pampered Paws, but they won't get another cent from me until they're "Under New Management"!

Owner is horrible! After 11 years grooming our 2 female Samoyeds since they were puppies,…read moresuddenly the owner stated she will no longer groom our girls. We were charged $150/dog. We were prepared to pay $150x2. Then she claims she losing money and will have to charge $100 additional!! What!!!! Our Naples Florida groomer charges $120 x 2, and they know how to groom Samoyeds with their double coats. The owner continually changes prices. She was rude and unprofessional. After 11 years!!!!! She has a policy of charging customers if they are late or need to cancel. However, she has called us numerous times to come at a different time or change our appointment to another day. We were nice enough to accommodate her. When we tried to remind her of that, she said she thinks more of herself to be talked to like that, told us that she was not going to charge us, take your dogs and leave. This is how you treat a client of 11 years.

I had donated two parrots one was a cockatiel and the other was my 18 year old quaker parrot. The…read morereason I had to do this is because I just after 2 and a half years was accepted into a apt. I was desperate and could only keep one pet so I decided to keep my small dog Bad decision on my part The next day I called to get my quaker back because my daughter said she would take dog so I can have my Scooter quaker back They were so rude to me and said he was already gone to someone I asked if I could please have their name so I could call them and explain my circumstances and they refused to help me I had donated the large cage food all the toys with the two birds plus extras cost over $2000 and all I wanted back was my bird. Some girl named Melissa was so rude and nasty to me I was in my 80's Till this day I am so sad they would not help me get my bird back So stressful and even called an attorney to help me and he called and the owner was very unsupported and yelled at the attorney I miss my Scooter so much and mentally upset just wanted my Scooter home So many bad reviews on this place and I can understand why No compassion stone heart

The store is always very well stocked and the staff are always friendly and willing to help. We…read moreadopted a dog last year so we have been into the store very often for one thing or another. Location is convenient with lots of easy parking.

My dog (a little shih tzu mix) looks great! Thank you!…read more She was responsive, fit me in on a cancellation, had a reasonable price and did a wonderful job.

I have been using Diane for my Briards since 2000.She is very professional …read more I keep my dogs in full coat and she does a great job for a reasonable price.

Perfect set up for a quick and easy wash. They provide everything you need. Shampoo and…read moreConditioner!, etc. very nice staff. Friendly and efficient. Definitely will be back.

I love taking my dog here. Family run business. I visit every two weeks for my dog's nails to be…read moredone. Staff is so friendly.