We had a great experience the FIRST time we used this groomer, and I was so thrilled to find them because my geriatric, half blind, falling apart little old dog was happy and wagging his tail like a puppy when I came to pick him up after his first haircut. I thought I'd found the best groomer in the world and that we'd be loyal customers for the rest of my dog's life.
The mistake we made was trying to go back a second time. They'll treat you great on your first visit, but if you're a repeat customer, it's a different story.
I booked our appointment over a week in advance and showed up when we were supposed to, and even managed to make it there a few minutes early so I'd have time to give them a recap about my dog's health condition before his appointment (so THEY didn't get held up because of us, just like I did the first time we went)...all of that, despite the fact that it was at the most inconvenient time imaginable for me (but they told me that's all they could offer us, so I turned my entire schedule upside down to take the appointment anyway because they'd been so good with my dog the first time we went.)
It was 30 degrees the morning of our appointment, and due to the pandemic, they were (supposedly) coming out to take dogs in rather than letting customers come into the facility...which would have been fine, but we were ignored when we stood at the front door.
My dog is very old and very small and can't handle the cold. When he started to shiver even while I was holding him to try to keep him warm, I called them from the other side of their solid glass storefront to ask if they could come out to get him since we'd been standing out there (completely visible to them from the inside, mind you) in sub freezing temperatures while they ignored us...and they said no, we'd just have to keep waiting (outside, in the 30 degree freezing cold)...and then they told me "bye-bye." That's a direct quote. "Bye-bye."
So...we left. Who wouldn't have, after something like that?
I turned my entire schedule upside down for this appointment, postponed taking my car into the shop to get the heater fixed for another full week, and made 50 minute round trip in the freezing cold for no reason other than to have this business freeze my dog half to death and refuse to let him in for his appointment, which they even called and interrupted my workday the day before to confirm. Talk about insult to injury. I mean...wow. Just...wow.
Now, on top of all the time that already got wasted over this, I have to reschedule the rest of my weekend and postpone even more things that needed to get done so I can make time to cut my dog's hair myself before his vet appointment next Monday. I guess that's what I deserve for trying to be a good customer to a business I previously held in high regard. How dare I do such a thing, right?
I was absolutely shocked, because they'd previously been so good to us that I'd showered them with praise and even referred other customers to them...and I regret that now. I never would have recommended this place if I had any idea they'd do something like this. What a slap in the face.
If you want to take your dog here once, I'm sure it would be fine...but don't make the mistake of thinking you'll be treated well if you try to become a regular customer, and don't make the mistake of thinking this place cares about your pet. They literally left my dog out in the cold, even though we were repeat customers and we'd booked an appointment over a week in advance.
The biggest issue is really this: What kind of animal care facility refuses to let a tiny senior dog who is literally freezing in 30 degree temps come inside when he has an appointment? That's cruel. There's really no other way to look at it.
Needless to say, we won't try to come back again.
"Bye-bye." read more