Brandon and his team have serviced our pool and spa for 17 years. I have never had one complaint…read morefrom a guest. Not only does he take great care of my pool he also looks out for my house. Recently he noticed there was a dog on premise and my house is a no pet home. He notified the rental agency so they could take care of the problem.

We have used Brandon and his team since 2007. They are responsive, professional and reliable. In…read morethe beginning, we had little kids so he used organic pool cleansers which was important to us and it kept us out of the pool only for a short time after service. Our pool was for personal use so when we had an issue he was just an email or text away--sending someone immediately. Once we transitioned into rental program, he seemlessly worked with our realty company rather than having to work with theirs. Two thumbs up to Brandon. He's a nice guy too!

Let me set the stage: I bought a shiny new construction home in 2021 with a pool that was installed…read moreby a local Pool & Spa company (name redacted to protect the lazy). I'm not a full-time resident -- just a part-time pool guy living that part-time beach life. But even part-time residents deserve full-time water circulation, right? So every year, I call the original installer to open and close my pool. And every year, it's like asking a teenager to do chores -- they either ghost me completely or give me the "we're busy with real customers" brush-off. Which is wild, because I've literally paid them every year, which feels like it should count for something -- if not respect, at least a returned call? Anyway, fast-forward to this year -- Year Four of the Pool Neglect Games. My pump started sounding like a chainsaw being tortured. I'm pretty sure the neighbors were close to calling the HOA or an exorcist. I emailed the original pool company: crickets. Called them: voicemail. Still nothing. So now I've got a dead pump, a murky future, and a wife I just told, "Get ready to bucket-bail this pool for the next two weeks." But then... enter Eric, stage left. (Cue spotlight and heroic music.) At 7:30 AM, I left a voicemail for Aquarius Pools & Spas, and by 7:45, I got a text from Eric like some kind of Pool Whisperer. He said he'd call by 9:30. Guess what? He actually did -- like, on time -- like a grown adult who respects other people's time. I know. Shocking. I gave him the lowdown, sent pics of the setup, and he quoted me a price that didn't make me want to fake my own death to get out of paying it. Then he said the magic words: "I can be there today." I almost cried. This man showed up, mid-day, replaced my pump like an absolute legend, and had my pool up and running same day -- all while the other company was probably still warming up to check their voicemail. Eric is the pool repair ninja I didn't know I needed but now cannot live without. And let's be real, I work in Customer Experience for a living -- I literally get paid to find out why companies suck and fix it. So when someone actually delivers top-tier service without the usual drama, it deserves more than five stars. It deserves a skywriter, a parade, and maybe a statue. So to sum it up: Eric, you crushed it. You turned what could've been a chlorine-scented nightmare into a same-day solution. You've earned my business and my local referrals -- and if you're reading this and need a pool hero, call Aquarius Pools & Spas and ask for Eric. Tell him the guy with the haunted pump sent you. P.S. My wife didn't have to skim bugs with a pasta strainer. She thanks you too.

We have been with Aquarius Pools and Spas for a few years now. The owner Eric is extremely…read moretrustworthy and honest. Pools and hot tubs are not cheap to maintain, but Aquarius's prices are very fair, and for the excellent service we continuously receive, it is well worth it. We previously had another company maintain our pool and hot tub. They touted themselves as the largest pool maintenance company on the OBX. Their technicians were Not trained properly and were told to watch you tube videos to learn the trade! Aquarius is responsive, caring and has well trained employees. You will be very happy with them.

Bradley takes care of our pool and hot tub weekly as well as repairing several issues on both. He…read moreis very knowledgeable and dependable. Highly recommend High Seas!

From the owner: High Seas Pools & Spas is Outer Banks’ first technology managed pool and spa maintenance company…read more We utilize a customized application to help build and manage routes/repairs, track chemicals and services, and communicate to clients and rental management companies in real-time. We value transparent and quick communication, and detailed service.

Thank you, Ritchie Pools and Spas - our pool and hot tub were both clean and in great condition for…read moreEaster weekend. Nikki is simply the best- she responds quickly to all requests and questions! We love our pool and spa now!

One of their drivers that I think must've been drunk just passed us on a double yellow line going…read more50 miles an hour in a 35. It was very dangerous. Its one thing for tourist to break the law and endanger others but these speeding locals who know better (Two horses have just been killed up north where I also see them speed) make this area a death trap!!! I called to tell the owner and they claimed it was my fault as I was going the speed limit and that's a problem....Bad very bad people find another pool cleaner!

They do a fantastic and amazing job on cleaning my pools and my spas on the Outer Banks from North…read moreCarolina. I recommend them for anybody that needs their done.

Poor communication. Would charge for things that were random and not discussed in advance. An…read moreexample are pool signs that were not relevant - they charged $86 for one sign and they are on Amazon for $12! This is one example and when questioned, they did not have time to talk to customers. Every month was a new "expense." I suspect they hit all of their customers with the same expense of the month. Would not recommend.

I have been using Marco Polo now for maybe 8 years and I would not switch. I was encouraged the…read morefirst year when Shelly first said that she wanted to clear out the utility room poolside where the pump and filter was and install wall hooks to keep it neat. That set the stage for what became my best vendor/customer relationship on the OBX. We have a 26+ rentals/yr and have never gotten any complaints. I know they come in 2 to 3 times a week to service our property and they do look out for my interests. Shelly, John and their people treat the house like they own it and give me pro-active feedback on maintenance, renter comments and fair pricing on repairs they perform or oversee other pool contractors. I trust them so much, they are also the first people I ask for references on other contract work. In eight years, they never faltered and I wish I had this great experience with all my contractors.

Jeff was amazing!! he was there when he said he would be, and it was a super reasonable time frame…read moregiven the time of year even with 2 visits because I asked him to come back and change out another piece of equipment. He went above and beyond to get all my pool equipment fixed/replaced , you can tell he's been doing this a long time, he knew his stuff. I feel like if I had a problem, he would come back and help. Thank you Jeff!

I am renting a house in kitty hawk with my family and friends. The first day that we got here the…read morehot tub and pool both were dirty. We were so excited to be here we chose to overlook this. The following day we reached out to our property manager and let them know the hot tub needed serviced immediately. We reached out 3 separate times. The hot tub was cloudy and the smell was so overwhelming it made me gag. The pool servicer arrived to the house on the 4th day to service the hot tub. She did not introduce herself, say good morning, nothing... the first thing she said was "someone has been peeing in the water" we are all adults on this vacation and know to get out and go to the restroom. That was not the issue. When she pulled the disposable filter out of the hot tub it was black. There is no possible way that the hot tub filter turned black in 3 days. Instead of replacing the filter the servicer sprayed it with disinfectant and sprayed it out. The water that was so contaminated was emptied into the pool, and then the water used to refill the hot tub came directly from the pool. How is this safe to get in again if the exact same water was used. I would not recommend this service to my worst enemy.

We have engaged this company's services several times for various tasks, ranging from stubborn…read morecarpet cleaning to upholstery cleaning. Their team is professional, punctual, and awesome! Sharon, their office manager and front line phone rep., is amazing and most accommodating when scheduling. The cleaning team, including Justin and Kaleem (sp.?) are thorough with regard to their tasks and clean up their job site! Jason has worked with us many times re: various tasks; and this expanded team has been carefully, wisely chosen. Our neighbors tell us that they are great with pool. We don't have a pool; we are oceanfront... This team is wonderful!

I highly recommend Top Priority Pools for their exceptional service. The owner, Rick, and his…read moretechnicians are punctual and keep my pool and hot tub looking great all season long. His communication is excellent, and he always returns my calls! This summer, he performed a full sand change on the pool filter and installed a new pump motor at a reasonable price. If you're looking for a dependable and honest pool service, look no further!

Top Priority will quit you and leave you hanging. Doesn't honor his own contract…read more Leaves pool dirty and unbalanced. Hired help likes sitting in his car and milking the clock with no work done. Owner doesn't care yet cameras will verify this. Thinks he is the only knowledgeable pool keeper in the area. Glad he quit before someone got sick swimming in our pool due to his lack of care and maintaining a chemical balance which overtime would destroyed our pool and spa equipment longevity. Showed him the test results and all he says is "it was acceptable". Run from this guy.