If you don't want to queue at the main branch in Norwich, and have a little time on your side, then…read morewalk up to the branch on St Giles. This small branch doesn't get the queues that the bigger branches get, and the staff are efficient and friendly. If you want to see a personal banker for something more specialist you are advised to make an appointment but if it is straightforward banking you need, this is a lovely little branch.

Not a bad branch, although a bit upside down. The counters are upstairs,while the self service and…read moreprivate appointment desks are downstairs. They are normally very good if you want to see someone right away to discuss opening a bank account of problem with your account etc. They help you use the self service machine if you dont know how to use them. They seem very organized downstairs and becuase of this if you do need to know to the counters upstairs there is not normally a queue. They also have a business counter so you can skip the queuse if you are a business customer and get seen right away.

This branch has had a recent revamp and looks quite posh inside. The is also a seperate area on the…read moreside which has a few cash machines. An interesting fact to know is one of the only cash points that give £5 notes. The staff are friendly and always want to help. They have a very posh area upstairs for business customers. Downstairs thery are desks for people to discuss insurance, mortgage etc and also counters to pay money etc. They also have a cutomer service desk, and facilities to ring up the telephone banking and use internet banking.