The Hickman is a small personal care home- close enough to walk to downtown West Chester, far…read moreenough to be out of the traffic. Great, caring people that try to live and work by their values. Neat older building with character- the apartments are all different, and the outside areas are beautiful. They provide a lot that other communities don't- transportation to doctor appointments, activities 7 nights a week, a really active resident dining committee and responsive dining team. A beautiful non-profit senior living community for those who aren't thriving alone, but don't need 24 hour nursing services. A great place to work- very little turnover of staff. Highly recommended!!

This is a great place if you want your loved one to be neglected. If you want to be lied to about…read moretheir health and the care they're receiving definitely send your loved one here! If you want your family member to sustain physical injuries because the staff neglects them choose the Hickman. Sure, the rooms are nice and the food is okay but the quality of care is horrendous. The Hickman should be shut down.

I don't know what to say about this place. We took my mother out after a week, but we initially…read morewanted to take her out after the first day. While they were quick to address our concerns in our care plan meeting, it seemed there were new ones every day. I feel sorry for any patients who don't have someone advocating for them because the staff here is overworked and underpaid. The nurse was responsible for 47 patients throughout her shift. The overnight staff appear to be the worst as far as care goes. If we were legally allowed to put in a video camera, we would have. The place looks and feels dirty. I'm not going into specific details about what we encountered, but if you place a loved one there, be sure to visit as often as you can to keep an eye on them. Even though we hated the place, there were a few great employees. One was an aid named Barbara. The physical and occupational therapists were kind, patient, and caring. The daytime nurses were mostly very good in spite of having too many patients to care for. I would never recommend this place to anyone.

I've been here 9months have spent hundreds on food because the food here sucks.Inot only looks bad…read morebut taste as bad as it looks. I have only had three or four nights where I've gotten a full nights sleep. Most of the nursing staff are good easy to help when needed. I'm only here to rehab from amputation. I will be leaving to do my physical rehab somewhere else. So my words to you will be to go somewhere else .Maybe the street or a kennel would be cleaner and nicer.

Visited with our mom. Received a free meal at the 50's diner in the building. Was shocked to find…read morethe restaurant was filthy. Starting to regret their decision to live there. Is this your standards? We are trusting you to care for our mom.

Tour was wonderful but once you move in everything is not as promised. Those alert buttons…read moreespecially. Good luck getting anyone to respond. Staff is limited and most are not helpful besides friendly. Rooms are dirty and dated. Dining staff is slow and food is standard diner options. Staff seem mismanaged and not very knowledgeable on MG's daily functions. Weekend and nightly staff very limited.

Donna from Bellingham was absolutely incredible in helping my family find the perfect independent…read moreliving situation for my parents. She was patient, kind, and truly took the time to understand our financial situation and unique needs. Donna went above and beyond to ensure the process was smooth and stress-free, which meant the world to us during such an important transition. Her professionalism and compassion made a challenging time so much easier. She listened to our concerns, answered all our questions, and never made us feel rushed or pressured. Thanks to Donna, my parents are now in a wonderful place that feels like home, and we couldn't be more grateful for her support and dedication. She truly made a difference for our family!

Very friendly staff. Environment is also very welcoming. My loved one enjoys the food and the…read moreactivities.. Highly recommended!!

I would like to take this opportunity to express thankfulness and gratefulness in the care that is…read moregiven to the residents of Arbor Terrace in Exton. I specifically want to thank those people who show extra care and go the extra mile to assist the residents. I SEE YOU as you take time to talk and LISTEN to the residents. I Watch as you answer the individual residents when their pendants are pressed and need assistance. I ADMIRE YOU for taking pride in cleaning, doing laundry and making sure the residents are living in a clean and safe environment. I NOTICE how you treat the residents with respect and care when they come down for their medications. I AM IN AWE of those of you, even though you have your own workload you still help out your fellow worker. YOU ARE ROLE MODELS for Arbor Terrace and reflect the true mission of what a facility should be doing to care for their residents. I am forever blessed and thankful that you are responsible for the care of my family member.

Don't be deceived by the appearance of this facility. Checkout Complaints filed with PA Gov:…read more https://www.humanservices.state.pa.us/HUMAN_SERVICE_PROVIDER_DIRECTORY/Home/InspVioltnReprtSearchResults?id=147931&facilityName=ARBOR%20TERRACE%20EXTON. I moved my loved one out of Arbor, as the facility was unable to perform the care and services it prescribed under the state mandated Resident Supported Care Plan RASP. My patience was exhausted after many many months of complaining about, among many other things, finding her sheets dirty (as in attached photos) and her room uncleaned as well.

My Auntie is a resident of Camilla Nursing home having served as an IHM Sister for 75 years. She…read moreserved as the president of Immaculata for 2 terms. My Aunt is 96 soon to be 97. Although Camilla is a nursing home it is not a depressing place. Quite the opposite! There is a very happy vibe with all the nurses, housekeepers, volunteers and residents. I attribute my Aunt's long lasting life to the excellent medical care she has received. I also believe that being surrounded by a loving community of sisters, friends, and valuable volunteers has had a tremendous positive impact. I'm thankful for this fantastic facility and I have no doubt that my Aunt is very happy and well taken care of. My heartfelt Thanks (seems so inadequate for all they do) to all the staff serving our sisters!