The store is somewhat off the beaten path in an industrial area to the east of Newcastle. For folks without a car, the bus or Metro will literally drop you off next to the parking lot. The shop is like any factory store in the states. The front end is all first run merchandise at full UK MSRP pricing - zero bargains to be had there. The back portion is all outlet stuff that is discounted anywhere from 30% (most common) to 50% to 70%. You'll have to hunt through stuff in this section and it can be overwhelming. The sizing is well marked, but stuff tends to get jumbled up, hence the hunting. The staff are polite and try to help, but they seemed to be overwhelmed as well during our visit.
You might want to take cash with you as the time we visited their card readers were down. They apparently aren't always good about warning to this and we spent an hour shopping and selecting things to buy before we were told cash only which was very frustrating!!! There is an off-site cash machine available that's a 10 minute walk away (and the staff is all too eager to direct you to it), but it's limited to £250 per transaction. Due to this we walked away from our experience at the store empty handed and unhappy.
The bottom line is that unless you are a Barbour fanatic and are looking to make a pilgrimage, or you're looking for a recently discontinued item, there is little reason to visit this place unless you simply run out of other places to visit. You can get the first run items from legit Barbour retailers in the UK at the same price, (or less if you shop on-line.)
For US customers, buying at a UK retailer can save you some money depending on the exchange rate, but keep in mind that a $400 jacket eats into your free customs declaration pretty fast. In addition, bulky wax coated jackets might push your luggage weights over the limits in which case the savings is lost due to baggage surcharges. Also, e-Bay retailers in the states can get you the exact same items for an equivalent value to or slightly better than UK pricing. read more