Jason was and Is Honest Professional and Courteous. Came out on time, explained issue in detail…read moreoffered alternatives. Would Use again, recommended.

After cleaning my oven I noticed the streaks on the inside glass of the oven door and decided to…read moretake it apart carefully and clean the glass which I did successfully. However, I kept having problems putting the glass and door back together and being then I'm a tad older than I used to be and have a very bad back so that turned out to be a bad idea. And I called Jason at Hooked On Appliance Repair, and boy was I glad I did. He came out right after his next job within an hour and a half fixed my door in no time the cost was very reasonable and the value was Indescribable because it saved me from having to do it. He's very professional very nice and I will definitely use him again if I ever need an appliance repair person! Thank you much Jason

Had a strange charge crop up on my credit card, but seemed like it was from a small business, not…read morean internet scam or anything. I called the business number on a Saturday and the owner Keith picked up the phone right away (amazing to get a business owner on the phone on a Saturday!!). Keith was exceedingly patient and helpful and corrected the honest mistake immediately!! If I was in Southwest Florida and needed Appliances Fixed I'd be calling Keith for sure!

Service call was $150 which was double what others charged. They showed up and fixed problem same…read moreday they were called.

I had a great experience with Ray's Appliance Repairs. I called after hours, and Ray was able to…read morecome out the very next day to diagnose my grandfather's washing machine. He was prompt, professional, and clearly knowledgeable.

Ray came out and assessed the problems we were having with our electric stovetop and our washing…read moremachine. He gave us his opinion about what to do, ordered parts and installed them. He was extremely professional, neat, orderly, and friendly! Appliance problems completely resolved! He was even able to handle an issue we were having with a vintage fan. Thank you, Ray!!

Answered me promptly when I asked if they repaired sewing machines. They sent a reply right away!…read more Yippee!

Yuri came over and diagnosed the Samsung refrigerator cooling issue. I had you tubed the issues…read moreand saw how to repair but felt I needed a professional. Yuri was great

I would have rated this company with a 5 star if there was good communication between the scheduler…read moreand tech. When the tech arrived they didn't know what was wrong even though I had given all the info to the scheduler. However, the tech was very polite and informative. He had to replace the ice maker in my fridge. He had to order a new one and returned to install the new one 2 days later. It's working very well now.

We had two consecutive days of appointment windows that they failed to show up. I would not waste…read moremy time.

Great company to work with. Their techs are top notch professionals. They got the job done. We…read moredidn't know our refrigerator was still under warranty--they did the research and worked out the details. All we paid was a reasonable service call fee. WONDERFUL WORK AND HIGHLY RECOMMEND!!

We had a very frustrating experience with Diamond Appliance Repair LLC…read more In our experience, we paid a $125 diagnostic fee for a technician to evaluate a dryer that was making unusual noises. The technician was at our home for about 30 minutes and, to the best of our observation, did not open the machine or perform what we would consider a thorough inspection before offering an opinion. The interaction itself was just as concerning. When my wife asked reasonable, straightforward questions, the technician responded with, "I'm the professional." We perceived his tone as dismissive and condescending. It raised a serious concern for us that he may have been talking down to her, and in our opinion, it felt as though she was not being taken seriously--possibly because she is a woman. When I contacted the company afterward to address these concerns, the response from ownership, in my opinion, was defensive and unproductive. Rather than working toward a resolution, I was told, in substance, that I was "too cheap to do the diagnostic myself," which I found both inaccurate and unprofessional. Based on our experience, and after reviewing other publicly available customer feedback, it is our opinion that the $125 diagnostic fee did not reflect the level of service provided. This review reflects our personal experience and opinions only. Others may have different experiences, but we strongly encourage potential customers to clearly understand what the diagnostic process includes before agreeing to service.

They do not show up for appointments. They lie constantly. I…read morerecommend you call someone else and avoid the aggravation that comes with dealing with this company. I am going on a week with no dishwasher. Waiting for the third time for an appointment each with 3 hour windows. So that makes 9 hours of sitting around feeling like an idiot for ever contacting this company.

Emil was the best! He got my new Samsung dishwasher up & running in my new construction home- The…read moreSamsung warranty ran out due to builder purchase way before home was built- I would definitely use Emil again- He knows his work inside & out- 2 thumbs up & 5 stars

I'd like to thank Omar for coming out early and punctual to look at my wine fridge. He was…read morefriendly, knowledgeable and honest. Even though this wasn't a brand he was use to working on, he still came out to look at it and diagnose, where as other repair centres turned me away. I appreciate that. I will def be using O's for future repairs needed. Thanks again Omar.

From the owner: "Family owned and locally operated with 10+ years of experience. We service Fort Myers, Estero, and…read moreBonita Springs. We repair residential refrigerators, freezers, icemakers, ranges, ovens, cooktops, microwaves, dishwashers, disposals, washers, and dryers. We repair most brands."

I was told I needed a new ice maker and the quote for the part was 300 more than the actual cost…read morewhen I checked online. When I confronted the repair person he then miraculously found it for the price I found. He then installed it and it didn't produce ice. He returned days later and said it needed a sensor. After a week goes by, replaced that and still no ice. Another week goes by for a return visit to tell me he can't fix it. I asked to be reimbursed and was only given back the labor cost. So now I paid 200 for an icemaker that still doesn't work. Absolutely ridiculous and am very upset. Don't use this company.

Excellent experience. I will call this company again if I have a repair issue. I appreciated the…read morequick service and learning they repair all types of appliances other than refrigerators.