I originally wrote a one-star review for the call center two days ago because I was very frustrated…read moreand reluctant to keep my MRI appointment. I even called facilities within 100 miles to see if I could have the MRI done somewhere else so I could cancel this appointment. Unfortunately, I had no luck, so I decided to keep my appointment--and I am very glad I did. I want to give credit to the entire Stone Oak office staff for turning what I expected to be a stressful experience into a very positive one. The waiting room was very comfortable, and I received a friendly greeting when I checked in. Shortly afterward, the nurse introduced herself and explained that she would be placing an IV. I told her that I am claustrophobic, had a Valium available if needed, and also have an Inspire implant. She could tell that I was very nervous and immediately reached out to Ed, the MRI technologist. Ed took the time to speak with me and explain exactly what would happen during the scan. While we were discussing the procedure, I showed him the area of concern, which was primarily my pelvis. He noticed that the MRI order was for the abdomen, which would not have properly covered the area that needed to be scanned. He recognized that the order needed to be changed from an abdominal MRI to a pelvic MRI to ensure the correct area was evaluated. Ed personally walked me to the front desk, where the receptionist contacted the ordering physician's office. I also called Dr. Rivera myself, and he was able to provide a verbal order so we could proceed with the correct MRI. The MRI itself went much better than I expected. Ed played music during the scan, and a calming voice explained when I needed to hold my breath and what to expect throughout the procedure. That made a huge difference in helping me feel comfortable. Kudos to the entire Stone Oak staff! The nurse was incredibly sweet and attentive to how apprehensive I was, and Ed was patient, knowledgeable, and genuinely interested in making sure I received the correct scan. I truly appreciate everyone who took the extra time to make sure everything was done correctly. Thank you to the Stone Oak team for turning what started as a frustrating experience into one that I can honestly give five stars.

Professional staff. I arrived early for my appointment and they pulled me back shortly after…read morearriving. Very clean facility; coffee station; and comfy seating.

*I am only showing 5 stars because the scheduling process was hassle-free and very professional…read more I have never had problems with Baptist M&S Imaging before. I just read all the reviews about this location in Stone Oak, and I'm wondering if I need to suit up for football with all the dropped balls and a lot of defense and offense needed. I'm driving from New Braunfels and 35s is already a challenge with road work and some exits being closed. Wish me luck!!! I will report back and let you know if I made a touchdown or not.

I have been to this place several times; the staff is friendly, and I have never had to wait long…read morethe service is consistent and fast.

Busy place but they handle everyone well, more seating outside the lobby/…read moreAfter waiting, one of the MRI machines was out of order, waited more, then decided to return another day. Be ready of lots of paperwork and prepayment. Clean, free parking, first suite to your right as soon as you enter the lobby of the building which shares many other professional offices. Nurse and staff very friendly and helpful

Every time I come here, (annually) I get taken in on time. No waiting to be seen. The place is…read moreextremely clean. All the women really make sure to get your exam done and let you go. Very easy process. Made all my anxiety go away!

They were good when I used them several years ago. I called to get my prior imaging for comparison…read moreand found out through research. If you need to contact the company who has replaced Concord, below is the information to help save you from having to do your own research. New Company: Touchstone Medical Imaging 210: 572.2222 Fax: 210.614.1611

Today July 17-2018 , I'm coming and sighed in at 2:03 pm before my appointment at 2:30 pm . Unlucky…read moreafter an hourlong !.. I'm asking for how long more cause I saw many persons got in after 3:00pm they're had been done theirs ordered! And I saw the couple asking they need their orders get done but the operator still saying Wait! ??? 3:40 pm I'm asking to canceled my orders caused I'm feeling separated by the race and by the age when they directed refused couple elderly handicaps . I'm leaving at 3:45 with all my appointment canceled for the future I don't needed theirs service!

This place is phenomenal. You don't feel as if you are in a medical place, more like a fancy home…read moreenvironment. I loved my MRI experience, not cold and sterile like the several others I have had within the past 6 months at various other places. I was kept warm and cozy and even got my choice of what I wanted to listen to during my test, through headphones. I chose 70's music (I mean there is nothing better than that decade of tunes, am I right ? ). My tech Terri was amazing and updated me several times throughout the procedure. I'm not gonna lie (I don't anyway ) it was so comfortable I did catch me some zzz's haha , yes! It was that comfortable. Oh, also some brand drinks and snacks for you as you leave. I plan to make this my place for all my imaging needs. Thanks a bunch guys :)

I have had multiple MRI scans here since 2021. I am always impressed at how quickly I can schedule…read morean appointment and the results are just as timely. The staff is kind and patient. This is especially to someone who is claustrophobic.

Caring, attentive, and efficient. This is a great team! Happy the took care of me!…read more The facility is clean and the doctor is smart.

By the way, if you're really having an EMERGENCY make sure you have form of ID or they'll DENY you…read more Unbelievable. Also some advice for the staff. If someone is walking in to an ER, it's very likely because they probably are experiencing a health emergency. You violated what you advertise on your website

Crappy ER doctor with garbage bedside manner and refused to prescribe medicines that he knew would…read morehelp her. I took wife to ER due to sore throat. Was excruciating for her to swallow. She tested positive for covid. Doctor wouldn't prescribe her anything. I asked if he could at least give her prednisone for her throat. Shook his head and said "Nope. Not giving her anything. Just go home after after about 5 days she'll be better." The rest of the conversation went like this: "If you gave her monoclonal antibodies would they help her covid?" "She's not a candidate for that." "Ok. But would they help?" "I'm not going to prescribe that to her." "But would they help?" "I already told you that I'm not giving that to her." "Yea, I know. But would they help her." "Yes. They'd help. But I'm not prescribing them." Left the hospital, called a family member doctor out of state, prescribed her prednisone, her throat felt much better 15 min. later. Go to this lousy hospital at your own risk. If you do, hopefully you won't get this jackass doctor.

Have been here twice when my mom has had a fall and everyone has always been so kind and helpful…read more We've gone during a weekday and were seen right away both times. The nurses and doctors we've seen have been friendly, informative and helpful. They have a CT scanner at the facility which helped us greatly since my mom needed a scan each time to make sure she didn't have any internal issues. We only had to wait about 30 minutes for the results and were discharged shortly after. This location is right off 281 but when putting the location in your maps app, search for The Baptist Neighborhood Hospital instead of typing in the actual address to assure you are sent straight there. There has always been ample parking with well placed handicap spots. It feels good to have an emergency room close by I can trust.

Memorial Day weekend. 1st we were seen right away. Like…read morewalked into the waiting room and were scene by the intake nurse.... 2nd got a room right away. 3rd doctor was in our room with in 20 minutes. And he was absolutely on point, kind, and quick to help. Wow Absolutely great experience - given the circumstances. 4 stars because it's still a hospital and they gross me out.

I was taking the best care of, I had a really bad boo boo on my foot, And being diabetic, you have…read moreto be extra careful when you have a wound on your foot. Every single person there was so very kind and very hands on in my care. From now on, this will be my first go to place, Thank you, everyone epicentic, for taking such excellent care of me, Amen

I received a note from my doctor that the orders had been sent to Quest, so I quickly logged onto…read morethe website to make an appointment. I was happy to see that at 1:20PM... there was a 1:30PM and 1:40PM appointment for the same day. The clinic was in the on the same floor as my doctor's office which was very convenient. I arrived to the appointment at about 1:25PM since it was across the hall and was able to quickly check in via the kiosk as the mobile check-in process wouldn't allow a check-in more than 10 min early. The kiosk asked for my cell phone number, scanned my drivers license and my insurance card then I was good to go. Almost immediately after checking in, I was called back. The woman who called me back and was collecting the sample was very kind and careful and was easy to chat with. I really liked the staff at this clinic as well as how efficient they were (on-time for appointments).

I had been to Quest many years ago but at a different location. Labs were free at my work clinic so…read morefor recent years that's where I went. Since covid, I had been going to LabCorp for labs. Dr. Garza sent me here to get the stool containers. There were about 3-4 people in the waiting area and I was second in line. There was only 1 check-in kiosk. I was initially expecting that they would be quick and hand me one stool container. I was finally called in, shown 3 containers, and Angelica thoroughly explained what I needed to do. The reasons why I didn't rate the visit higher are the wait time and fewer check-in kiosks compared to LabCorp. Hopefully the process will be quicker when I come back.