I was very disappointed with the bank after trying a different location and still having bad…read moreservice. I received service from Erik Aguilar on 12/24/25. I understand it was Christmas Eve and people wanted to go home. Unfortunately. This bank doesn't offer a lot of locations where it really limits the days I can go take care of things I cannot do online. I requested some money and needed to get some cash swap to larger bills, he seemed annoyed and said he might not have time. Not to go on much detailed but I wasn't asking for a transaction that was going to take him one hour to complete, it was a simple withdrawal and some 20's turn into 100's and he didn't want to do it? He ended up doing it and I was out in less than 10 min but didn't give me receipt so when I check the account I saw that the gave me the account number (I asked him for it as I didn't have it available) from the wrong account and I was at risk of overdraft. I ended up returning on 12/29/25 to speak with the manager to share my experience and to close the account. I asked him to provide some sort of receipt showing I closed the account and he said he could only do that the following day and that he would email me. I received the email that says an account was closed but as of today, a week later, I still have 2 out of the 3 accounts showing active on the app. I was very clear I wanted to close everything and terminate business with this bank. Obviously I'll have to go back again to deal with this as they don't care of the time of their guest.

Only PNC anywhere near by, they are always friendly and personable. Been with them for many years…read more Their checking accts are really good as they have no fees. Really nice tellers and the machines are always well maintained, my only annoyance is that when closed I can't get to the ATM

We had an appointment today and called to let them know we were running a little late and we wanted…read moreto see if we could still speak with some one they said yes and when we arrived the refused us and our appointment and did not want to help us in any way i don't recommend visiting this mission fed if your customers and job was important you would have moved things around and understood that we had called and they said it was okay.

Terrible service and staff. They need to add more people to help the costumers. Many times this…read morehappens here

I consider this location my branch. The staff is friendly and very helpful. Roxana is the best…read moreand often gives out open appointments to avoid waiting in line! It gets a lot of traffic since it's located at the Las Americas Outlet mall, but the Tellers move quickly. I personally am fond of how they handle their customers with business accounts. I'm sure they have many since they are located at the mall. I haven't had any particular issues here that are beneath the umbrella of Bank of America as a whole, so we're good. They have a drive thru ATM that I frequent often. They also have 2 standard walk-up ATM machines. Drivers be careful. Pedestrians are walking everywhere in this area as there are many public transportation routes nearby. They even walk up to the drive thru ATM machines due to the long lines at the walk-up ATM. Check all mirrors and blindspots.

Went in Friday morning, as soon as they opened. I was helped by girl all the way at end. I don't…read moreremember if she was at merchant window or one right next to it. Anyways, very rude! Didn't greet, made no eye contact and did not thank me. She needs to get trained again, with strong emphasis on customer service. Either that, or give her a few incentives to motivate her and be happy :)

OMG, I'm seeing these glowing reviews about customer service and I'm wondering if we are talking…read moreabout the same bank. It's 8 pm and I am calling the 800 number only to be disconnected two times, this is after being on hold for about 9 minutes each time. Imagine how frustrating it is to spend all that time on hold only to have it disconnect. Then when someone finally answered I mentioned the multiple disconnects and all I get is silence, no apology no nothing. I was calling on my wife's behalf as the bank had suspected some fraudulent activity and locked up her atm card. That issue was resolved but took way more time than necessary Reminds me of Bank Of America and makes me darn glad I bank with San Diego County Credit Union.

Yes I love this bank, it's walking distance from the boarder so even if you left Mexico with no…read moremoney and can't pay your parking bill, you are in luck. I often come to the ATM in the middle of the night and it is very safe. Something unique you won't find anywhere else is a Burger King up the street opening at 3 am.

I went there after 2 Vons ATM's did not work. After a 20 mile drive to the bank, their ATM did…read morenot work either. If it was not such a hassle i would go the B of A.

This bank is horrible the tellers and helpers are always so rude and have something smart to say…read morefirst time i went in to try to get some change it was not even more than $100 they denied me and said it was for more than personal use and started giving me attitude . Next time i went in the Atm was not working so i went inside because i had some extra time well let me tell you they took sooooo long with each person and the teller kept getting people from behind me to go before me and when i told her i was now in a rush and i was next she said no now you can hold on so I complained and another guy came in helped me but as he did he complained and said omg this is sooo easy so i told him i only come here once a month or less and i needed your help because your Atm Where not working and you get an attitude .. these bankers & tellers need a better attitude and better customer service. If they don't like to help customer or deal with people why work here !

I always get top notch customer service at this branch. The staff are courteous, respectful and…read morehelpful. I go to this branch even though it is further from me than other locations.

Went in last Thursday 4/10 to open an account . The banker…read moreJuan who was late to our 4 o'clock appointment by 5 minutes, We Opened a joint account but i Was told we get the cards in mail & take 2-3 days businesses days . Well 6 business days latter I had to call bank and ask about my card and was told it wasn't process until 4/11 and was told it take until 4/22 to arrive (if not lost) and was told 2-3 days they do a 5$ charge for a "fast delivery". Then I was told the price would increase latter in the next upcoming month ... so if it doesn't come in I have to go back to bank and order a new one.. so be cautious of how this bank operates. Not honest and not reliable

I don't live in the area but this was the closest bank for me to go to at the time my debit card…read morewas stolen. Tamra assisted me in getting a new debit card and explained how to resolve my remaining issues . She was so sweet and knowledgeable. I'm so grateful that she works for California Coast . Thanks,Tamra! You're awesome .

This is one of the credit unions I currently bank with, and I'll be honest -- my experiences at…read morethis particular location have been a little hit or miss. Nothing terrible, just depending on the day and timing. Let's talk parking first. Whew. It can definitely be a challenge. The branch is located in the La Mesa Spring Valley Plaza, which is shared with several busy businesses like Round Table Pizza, Albert's Mexican Food, Vons, Sports Clips, and even an Asian buffet among others. Because of that, you may find yourself circling the lot a few times waiting for someone to pull out. If you're coming during peak hours, just prepare for that. I usually stop by when I'm already in the area running errands and just need to get in and out. For quick transactions, deposits, or basic banking needs, it works perfectly. Now let me say this -- the staff here are super sweet and very friendly. They really do try to take care of customers in a prompt and professional manner. I've never had to handle any major financial matters here, but for everyday banking needs, they've been solid. They also have an ATM outside and a drive-through option, which is convenient if you don't feel like going inside or you're short on time. Overall, California Coast Credit Union is a great credit union with multiple locations throughout San Diego County, plus access to shared branch locations in certain areas. That flexibility is a big win for me because I can bank pretty much anywhere I am in the city. If you're on the fence about joining California Coast, don't be. If you're looking to establish checking, savings, or just want a reliable credit union with accessibility around town, they're definitely worth giving a try. I don't think you'll be disappointed.

After over 35+ years being a member I'm very disappointed about some of the associates. Rude,…read moredisrespectful and unprofessional.... Time to move on to a different bank ‍

Outstanding job done by Annabelle Reid and Emlyn Aurello in helping us our Bank Account Family…read moreLiving Trust. We like Eastlake better because of the fast, helpful and quick process of our request. Good asset for this facility to have the team work of Annabelle and Emlyn. Kudos to both of them.