I was very disappointed with the bank after trying a different location and still having bad…read moreservice. I received service from Erik Aguilar on 12/24/25. I understand it was Christmas Eve and people wanted to go home. Unfortunately. This bank doesn't offer a lot of locations where it really limits the days I can go take care of things I cannot do online. I requested some money and needed to get some cash swap to larger bills, he seemed annoyed and said he might not have time. Not to go on much detailed but I wasn't asking for a transaction that was going to take him one hour to complete, it was a simple withdrawal and some 20's turn into 100's and he didn't want to do it? He ended up doing it and I was out in less than 10 min but didn't give me receipt so when I check the account I saw that the gave me the account number (I asked him for it as I didn't have it available) from the wrong account and I was at risk of overdraft. I ended up returning on 12/29/25 to speak with the manager to share my experience and to close the account. I asked him to provide some sort of receipt showing I closed the account and he said he could only do that the following day and that he would email me. I received the email that says an account was closed but as of today, a week later, I still have 2 out of the 3 accounts showing active on the app. I was very clear I wanted to close everything and terminate business with this bank. Obviously I'll have to go back again to deal with this as they don't care of the time of their guest.

Only PNC anywhere near by, they are always friendly and personable. Been with them for many years…read more Their checking accts are really good as they have no fees. Really nice tellers and the machines are always well maintained, my only annoyance is that when closed I can't get to the ATM

OMG, I'm seeing these glowing reviews about customer service and I'm wondering if we are talking…read moreabout the same bank. It's 8 pm and I am calling the 800 number only to be disconnected two times, this is after being on hold for about 9 minutes each time. Imagine how frustrating it is to spend all that time on hold only to have it disconnect. Then when someone finally answered I mentioned the multiple disconnects and all I get is silence, no apology no nothing. I was calling on my wife's behalf as the bank had suspected some fraudulent activity and locked up her atm card. That issue was resolved but took way more time than necessary Reminds me of Bank Of America and makes me darn glad I bank with San Diego County Credit Union.

Yes I love this bank, it's walking distance from the boarder so even if you left Mexico with no…read moremoney and can't pay your parking bill, you are in luck. I often come to the ATM in the middle of the night and it is very safe. Something unique you won't find anywhere else is a Burger King up the street opening at 3 am.

I went there after 2 Vons ATM's did not work. After a 20 mile drive to the bank, their ATM did…read morenot work either. If it was not such a hassle i would go the B of A.

This bank is horrible the tellers and helpers are always so rude and have something smart to say…read morefirst time i went in to try to get some change it was not even more than $100 they denied me and said it was for more than personal use and started giving me attitude . Next time i went in the Atm was not working so i went inside because i had some extra time well let me tell you they took sooooo long with each person and the teller kept getting people from behind me to go before me and when i told her i was now in a rush and i was next she said no now you can hold on so I complained and another guy came in helped me but as he did he complained and said omg this is sooo easy so i told him i only come here once a month or less and i needed your help because your Atm Where not working and you get an attitude .. these bankers & tellers need a better attitude and better customer service. If they don't like to help customer or deal with people why work here !

I consider this location my branch. The staff is friendly and very helpful. Roxana is the best…read moreand often gives out open appointments to avoid waiting in line! It gets a lot of traffic since it's located at the Las Americas Outlet mall, but the Tellers move quickly. I personally am fond of how they handle their customers with business accounts. I'm sure they have many since they are located at the mall. I haven't had any particular issues here that are beneath the umbrella of Bank of America as a whole, so we're good. They have a drive thru ATM that I frequent often. They also have 2 standard walk-up ATM machines. Drivers be careful. Pedestrians are walking everywhere in this area as there are many public transportation routes nearby. They even walk up to the drive thru ATM machines due to the long lines at the walk-up ATM. Check all mirrors and blindspots.

Went in Friday morning, as soon as they opened. I was helped by girl all the way at end. I don't…read moreremember if she was at merchant window or one right next to it. Anyways, very rude! Didn't greet, made no eye contact and did not thank me. She needs to get trained again, with strong emphasis on customer service. Either that, or give her a few incentives to motivate her and be happy :)

We had an appointment today and called to let them know we were running a little late and we wanted…read moreto see if we could still speak with some one they said yes and when we arrived the refused us and our appointment and did not want to help us in any way i don't recommend visiting this mission fed if your customers and job was important you would have moved things around and understood that we had called and they said it was okay.

Terrible service and staff. They need to add more people to help the costumers. Many times this…read morehappens here

The staff at this location are always friendly. Their…read morecustomer service is always accommodating not making me feels rushed. Shout out to Virginia who remembers my name and greets me with a smile !!

You finally get to the teller to request a cashiers check. They promote going on the app to request…read morea Cashiers Check and say "it's a lot quicker instead of waiting in line to talk to the teller. Go on the app, request the Cashiers Check then simply walk into the NFCU BRANCH of your choosing and just go to the front podium and they'll print it out from there." Ok, got it. Ive requested the cashiers check through the app 2x already and both times I walked in to pick up the check from the podium, the worker at the podium tells me to line up and that it's quicker to get the cashiers check from the teller. I go to the teller to get my check and they tell me the same thing. Go on the app and request it there, etc. what kind of circus are they running here on Dennery Location?!?! Comms here need to get fixed.

US Bank is the best bank I've banked with. There's no hidden fees. They're up front and honest. Ive…read morenever had issues with them. And if I did they take care of it quick. I first opened my account at their main office in Minnesota. I was so happy when they took over all the Union Bank of Cali coz now there's more branches in San Diego.

Garbage service. People need better training. Run down. Don't waste your time. Slow slow slow.read more

My husband and I went to well Fargo down the street they had 20+ tellers we were in and out. We've…read morebeen waiting on line for a hour just to make a deposit and they have only two tellers and a line around the block some people have things they need to take care of and lack of staff is a real issue here.

Worst Bank of America in America. Other already being a bad bank. This place sucks your energy dry…read morewith the wait times. One teller with a line of 20 people plus. Being next to the worlds busiest border it's sad that I even deposit money into this bank. One teller but3 employees greeting you. For a moment though I was at Walmart ‍