Today was my 1st x as your patient, Dr. Bannon. I waited over 40 min to spend under 15 actually w/you. I explained to you that I am a virgin and that what helps to soothe me during these exams is to have the gyn explain the science of what they are doing as they do it. You did not do this remotely. I explained to you that I had had diarrhea, vulvar itching and a friction burn from a 3 wk poor attempt at a Pap Smear that was ultimately not performed. The sheet that I was asked to fill out where I check off the problems I am having includes vulvar itching and increased urinary frequency. The sheet was never discussed, though I was told by the front desk staff that it was to be taken into the room. It is probably still lying on the exam table. The sheet lists the urinary frequency, but I did not state this to you. I expressed that given a previous discussion with my insurance, I was explained that an std panel was to be included in my yearly exam in order for it to fully qualify for preventive care. Whether or not this is correct, or with something you agree, I explained that it was important to me to ensure that that the exam was covered since this is the information I was given years before, and that alone is enough. Despite telling me you would, you instead said that you would not towards the end of the exam. Doing a swab for stds would have cost you nothing and is included in my preventive care and would have addressed an unnecessary financial problem I told you I had in the past. No other gyn has ever denied me std testing, esp when I requested it. I also asked you for a genital culture for bacteria...I explained that with the diarrhea, the friction burn, and the vulvar itching and esp bc I lose health insurance next year, it was important to me to get a genital bac culture. I understand that there are normal bacteria in the vagina, but the purpose of the culture is to check for colonization. It is not normal for a friction burn to still be itchy after 3 months and itch during urination (both statements were relayed to you). Regardless, what does it matter? My insurance covers it, I wanted it done on my body, and yes, it is not unheard of to do a culture. The time you spent arguing that it was not necessary...Don't you understand that I lose insurance and it is important to be vigilant and most of all, I requested this and it is my health which I should not have to debate with you. If you had listened to me, then I would have told you that I have taken 2 pills of diflucan this month already and so, the issue is not likely due to yeast. You adjusted the overhead black light and then used those same gloves to insert into my vagina bc you were unable to adjust the light with your elbow. I do not like this. You did not wash your hands immediately before my breast exam. I do not like this. When the speculum was inserted, I felt pain and discomfort which has continued to linger. I asked you to take a look at it and you continued to inch towards the door and stood there with the door open for 3 min. No one other than my doctor has seen me naked and you stood there with the door ¾ open while I was hiding myself in paper clothing and naked beneath it. The time you spent telling me you could not look at the area of discomfort could have simply been used to look at the area of discomfort. Instead you told me that you had other patients (who am I?) and that you were running behind (I showed up to the appt on time, you cannot punish me bc you are running late) and that I could wait if I wanted (if I wanted?). How long would I be waiting?, I asked. You said you had about 3-4 pts. Really? U wanted me to wait in pain, discomfort for maybe 2 hours? I was very clearly still conversing, PLEADING w/you to wait, while u simply walked out WHILE I was speaking...I asked u if u could please look at me and if u could please ask my mother to come by and you just shut the door and left me there. Yes, everything was said when u were still halfway in the room. You just left me in the room. I have had 10 gyn exams; never has someone treated me with such disrespect. I have never begged w/them to look at something that is hurting me; I have not been hurt. No, I am not a gyn, but I am a human being, I am your patient, and I had every right to feel cared for, heard, respected, no matter how seemingly trivial m concern.
Your front desk told me that I 'might' have a $450 copay for the preventive exam. Are you serious? What does it matter how many people give you positive reviews if you treated me this way? While I and another woman will never return to you, it hurts me that I am in pain that you caused, both emotional and physical, and that you will get paid for an exam where I did not feel respected.
I drove home in a haze, Dr. Bannon. I got into the shower immediately and cried. I hate that I came here.
I am so uncomfortable having shared my medical concerns in a public forum. But I feel completely unheard. read more