I have purchased four banners from this company's branch in Shawnee, GA, through a professional graphic arts intermediary. Apparently it is a company based in India. One of the four banners ripped without being touched after being extended for only several hours. The company would not replace the defective banner. I will never use BannerBuzz again. If the banners work, they are good and cheap. But the quality is low, and the banner can rip by itself through initial use. In the photo below the banner detached from the hardware. This happened several hours after I used it for the very first time. My graphic designer intermediary communicated with Daniel Kemp of BannerBuzz, and Daniel wanted a video and complete forensic analysis to prove after the fact what happened. This is absurd and impossible to satisfy. A responsible company simply would've sent me a refund. I will never use BannerBuzz again. read more

BannerBuzz - In the photo below you can see that the banner detached from its support in the hardware. - Printing Services Near Me - Toronto, Ontario

Do not buy from this company. Absolute disaster from start to finish. I placed an order for 7 items on March 4 and specifically confirmed with customer service that everything would arrive on time. I was clearly told it would be delivered by March 19. I approved all artwork by March 5, so there was zero delay on my end. Then on March 13, they suddenly called to say the delivery would be pushed to March 27, which is completely useless since my tradeshow is before that. After pushing back, I was told I could upgrade to priority shipping and receive everything by March 20. I paid an additional $700 for that upgrade. Today is March 16, and now they're telling me it will STILL arrive on March 27. So what exactly did I pay $700 for? To make things worse, I've had to call them five separate times just to get updates, and every time I get a different answer. At one point, I was even told the order was put on hold again, even though it should have shipped days ago. This company is disorganized, unreliable, and completely lacks accountability. They overpromise, underdeliver, and then charge you extra for services they don't even fulfill. Avoid at all costs if you care about timelines or actually receiving your order when promised. read more

I ordered a custom table cover. The cover represented during the customization process and represented on their website showed stars in the background. When the product arrived the stars could not be seen indoors, which is where the product would be used. After at least 6 emails back and forth, including pictures they continue to ask me for videos outdoors and other documentation. I just want what I paid for or a refund. THEY DO NOT STAND BY THEIR PRODUCTS! read more

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Awful customer service, didnt even answer until third try and would not even try to help me

Horrible. I would not order from here, as they make mistakes on the orders and blame you for it.

Absolutely horrible experience. They sent me a banner with the artwork doubled and completely wrong--nothing like my original file. When I pointed this out, they tried to claim it was my file and even sent it back to me renamed. The file clearly matched the incorrect banner they produced, not what I originally sent. They actually altered my artwork to make it look like the mistake was mine, but forgot to rename it correctly, which is how I caught them. It took FIVE days to resolve this, with me calling multiple times every single day and getting hung up on repeatedly. They don't have direct phone lines, so every call puts you with a different person who knows nothing about your issue. Each time, I was told I had to wait anywhere from 3-24 hours for a callback from the "assigned" person. That person almost never called back. I paid extra for expedited shipping and made it very clear I needed the banner by a specific date. I was repeatedly told it would arrive on time. It didn't. I sent multiple emails demanding callbacks, and while they conveniently called me because of those emails, they then claimed they never received the emails with my artwork. The day before I needed the banner, they finally sent an approved proof with the correct artwork and promised next-day delivery. That was a lie. I didn't receive the banner until THREE DAYS after I needed it. The customer service is beyond terrible. Do not buy anything from this organization--avoid it at all costs. This is my second bad experience with this company. The first time was just as awful, but I stupidly gave them another chance. Don't make the same mistake I did. read more

Quality is terrible! Terrible! What came to me was awful. The colors were not clear nor were they vibrant as they show in the adds. The material is cheap and does not hold the color well. When I tried to resolve with their feedback team, they took no responsibility for the subpar quality items sent to me. I DO NOT RECOMMEND!!!!! Thiefs!!!! They are in INDIA In the picture, there's is circled and it says "YOURS" read more

BannerBuzz - Printing Services Near Me - Toronto, Ontario

Extremely Disappointing Service I chose BannerBuzz because their website claimed they were based in Atlanta, but as it turns out, they are actually in India! This misleading information caused a huge problem when I paid for express shipping on an urgent package for an event. Now, my package is stuck halfway between India and the USA, and my event is today. It's been three days with zero movement on the package, and despite numerous attempts to resolve the issue, BannerBuzz has done nothing to make things right. No apology, no compensation, just radio silence after taking my money and missing the deadline completely. If you need reliable service, look elsewhere. They failed to deliver both the product and any kind of customer care. read more

Fun times. The order process started fine, but shame on me for seeing they are in Georgia and taking their word that my order would make it to Kentucky in 4 days with priority shipping. Imagine my surprise when I see that the banners shipped from INDIA and 10/23 delivery wasn't happening but 10/27/25 2 days AFTER our event. Customer service is a nightmare, they want to tell me no 10/23 and they are delivered today. When FedEx tracking site is saying Monday. RUN. Don't do it. read more

This has been a very traumatic experience for me dealing with this company took my money for two orders snd sent out the wrong size and now refuse to compensate or come to a resolution for their mistake pleas don't work with this company you will be disappointed it's all a scam look elsewhere for your business I ordered 30" wide and 22" long and they did the opposite and now refuse to accept there mistake and I'm out of amost 200 dollars read more

BannerBuzz - I ordered 30" wide 22" long I got the opposite size - Printing Services Near Me - Toronto, Ontario

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So I was scroll the internet to try to find a place to print trading cards for me, and i Put in the size that I wanted. the I saw it said "specific instructions" and I only wanted a certain amount of cards for each design. So I put that in and submit my order, and paid through Amazon Pay cuz it had my card info saved. Then the next morning they call me 3 times while I was sleeping (cuz my ringer is always off) and they emailed me 3 times about how they can't do the order. Apparently they can only print 50 cards per design, which it NEVER said that anywhere. Whether it just wasn't there or I'm blind. I told them to cancel it, then another person emails me from the company and sends me a bunch of emails asking if I'm sure I want to cancel and gave me a bunch of sob stories at the same time. Yes I get it, you're hard working and so am I, cuz I'm a graphic designer myself but I get it. I just politely said I want my $27 refund and Id appreciate if you set that up. And they sent me the email and I got the refund. Then later I find out they charged me $71 for using Amazon Pay, I'm actually really pissed about it. I want my money back cuz I can't afford all of that being taken from my account. I'm a college student with barely any money , yes I have a job too, but this was the cheapest option I could find for trading cards at firs. But being changed $71 is fucked up. I'm never gonna buy from that place again. read more

First of all: NOT MANUFACTURED IN CANADA. Ignore the fact that they have a Canadian URL. In addition to that, I've noticed for a while that there were quality control issues as nearly every order we made had some sort of scratch or smudge. Recently, we ordered an acrylic sign that was demonstrated to have a glossy finish in each of their reference photos--only our's arrived matte. When I asked for advice on a material that matched the photos for a reorder, we were told those photos are only for "Reference".... We based our purchase based on these references, so we asked for a refund and were refused. Just use VistaPrint! read more

I ordered a 22" x 31" die cut decal from Banner Buzz for my wedding, but what I received measured 22" x 27" -- a 5-inch difference from what I paid for. When I contacted customer service, they refused to issue a refund and insisted nothing was wrong on their end. Because they would not stand behind their product, I ultimately had to file a chargeback with my bank to recover my money. That should never be necessary for a legitimate business. Very disappointed in both the product and the customer service. I would not recommend Banner Buzz to anyone expecting quality or accountability. read more

BannerBuzz sent my order to the wrong location twice - even after multiple emails with customer service. It took over a month for the order to end up never being fulfilled correctly. I've never seen anything like it. I am still waiting on news of a refund. read more

On the wesite it shows Banner Buzz is located in Georgia. They manufature in INDIA. I order Priority and now it is stuck in Memphis at FedEx. I needed it for a very important event now I have not received it. I was told they would refund the shipping and not the order. This is MISS INFORMATION on their website read more

The worst place to place your printing orders. Not possible to review the order online. Designers are not experienced. They will make your design complicated. Never deliver on promised time frames instead they change the time limit from their end. Will never pay you the cancellation unless you follow up couple of times. The worst part, they charged me additional 80$ for my order after reviewing saying some design excuses and the prints are never from Canada. When I received it, I was charged another 70$ as custom duties. The very worst company to deal with. They are not a real Canadian company. read more

I ordered my banner on February 22, 2024, at 7:28AM. I received an email notifying me that my order had been processed successfully exactly 1 hour later. Then at 8:40 AM, I received an email that my artwork was ready for approval and at 9:50 AM, I saw the email and approved the artwork, where I got another confirmation email. I paid an extra $35 to have Priority Overnight Shipping which would arrive *overnight* for the next day, Friday, Feb 23. This was the date given in the checkout and in my confirmation email. That same day, at 12:24 PM, I received an email that my shipping had been "downgraded" from Priority Overnight, to now come days later on Mon, Feb 26. When I emailed the company to ask why they could not fulfill my paid overnight shipping, and then to ask for a refund if they could not fulfill as promised, I was faced with excuses about the approval not going through in a timely manner (though it took less than a few hours to approve the design, and never did they notify that the overnight shipping was contingent upon an approval within any particular timeframe) and they also copy/pasted repeated robotic answers. There is no real customer service nor am I convinced I ever spoke to a real human. When I received my banner on Monday, it was made extremely poorly, a very thin flaky material that is not at all what I expected out of 13oz vinyl (used a different company previously and their 13oz vinyl was miles better). The coloring was also slightly off - the green looks fine but the cream is much closer to stark white. So now my branded colors are not the colors that match the banner. When I emailed them about this, they said it is normal and the industry standard that colors do not always convert. Well, that is not what I approved or paid for. The proof they sent was identical in color to what I ordered, but not quite what I received. They have refused all requests for refund and have taken no ownership of the shipping or coloring issue. Absolutely one of the worst customer service and product experiences I've ever had. Ironically, the "how was our service" Typeform link at the bottom of my confirmation email is not an active web address. I will be going quite literally anywhere else for my small business needs in the future and encouraging everyone I know to do so as well. UPDATE: I had warned them that if they were not to refund the $35 overnight shipping as they did not honor the overnight date I paid for (I'm not even asking for a full refund) then I would file a complaint with BBB. They continued to take no ownership and offered a $15 store credit instead. I filed with BBB and the emails started coming from a "Brand Associate" instead of "Support Team" and refunded immediately. They only cared because now there were ramifications for them. Luckily, after a week of pushback, I did finally receive my refund. read more

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Very disappointing customer service. Banner Buzz addressed the parcel incorrectly and expect the uninvolved receiver, to work out the issue with the parcel being delivered to the wrong place at the uninvolved receiver's cost. I do not recommend this company as they do not take responsibility for their errors. read more

If I could leave ZERO STARS, I would. This was the worst experience I have ever had hiring a company to print marketing materials. I am a Realtor, and I use buyer and/or seller guides/booklets for my clients. I have had these printed at many other companies before and never had any issues like the ones I had with Bannerbuzz. The reason I used their company was that their pricing was good, because those booklets can get pricey, but this sure was not worth the money I saved. I placed an order for 6 different booklets to be printed. The designers completely screwed up my orders over and over again. Every time they would submit proofs to me, they would leave out pages or duplicate pages, omit other pages, or they would even pull pages from a completely different file. I don't know how the heck they were doing this when I'm submitting these to them in a PDF file. I have never had this with any other printing company I have used. Because of this, my order ended up being over a month late getting to me. I asked them to ship them to me via expedited shipping with their company absorbing the cost for this, but the most they would do was pay half, and at that point, I was so frustrated that I wasn't paying another dime for that work. At that point, I ended up reading reviews online and seeing so many horrible reviews, I wish I had done my homework beforehand and researched them first. Again, I have never had an experience like this, so I didn't see the need to research a printing company to see if they employed kindergarteners as their designers. All the while, all the customer service people do is say I understand your frustration. Really? Do you really understand my frustration? I highly doubt they do because if they valued their reputation in their business at all, they would care what their customers think. They obviously do not! BTW This company is in India! read more

Do NOT ever do business with Banner Buzz! Their customer service is the worst! They're located in India! Their customer service is not the same! They do not understand nor care to understand the importance of timeframes! They have way too much unnecessary jargon which prolongs The situation. They wait until the last minute to confirm your order only to NOT have it ready! I do not recommend them at all! They take your money and it on your order so that you'll be forced to pay extra shipping fees. When things go wrong, they do not offer other solutions so you're forced to request a refund! I didn't want a refund! I have a major event! I wanted product! They failed to produce and left me without product days before my major event! That is piss poor customer service! then they had the nerve to text me at 5am instead of emailing me as that was the manner in which we were corresponding! That's wicked!!! I'm beyond upset now! I do not have a step and repeat and no red carpet for my major event that is happening in a few days And I'm out of my money For a product I never received!!! You've been warned! Don't do it!!! I'm only giving one star because I cannot post but they're not even worth that! read more

I had a truly terrible experience with BannerBuzz. I ordered vinyl stickers on film, but half of the order they sent me was opaque on plain paper, and the rest were clear stickers. To make matters worse, they delayed production by over a month! As a franchise buyer, I had to show my cars with stickers to inspect compliance with the franchise agreement, but because of them I was unable to do this! Their designer couldn't even understand the simple vector image I provided in Photoshop format that could be easily resized. The quality of the stickers leaves much to be desired. The ink started smearing on the film as soon as I tried to apply it, and the letters and logos weren't cut out properly so getting them onto my car was a nightmare. The placement of stickers is the most important selling point for me. But one more thing was added to my negativity, these were stains from the hands of a mediocre employee who did not allow the ink to dry and began to pack my order)))) If I were a manager in this company, this employee would have been fired from work on the same day. My company, my products, this is my face! Other reputable manufacturers use mesh film for ease of positioning, but BannerBuzz seems to be stuck in the stone age. Or they simply survive at the expense of new customers, since the latest reviews have one star. I think they bought the rest of the 5 star reviews. Because with such an attitude towards the client it is impossible to build a business) My experience with this company was the worst I have ever had with any service in the US. I have requested a refund and am eagerly awaiting their response. If they refuse, I will dispute the transaction through my bank. BannerBuzz was recommended to me, but I foolishly didn't read the reviews beforehand. My mistake, definitely ;) I will update this review later once I hear back from them. I hope they open their eyes to what is happening to clients and just replace my order and punish the culprits, I don't know. Stay tuned guys. read more

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Terrible company to work with. No customer service. They're based in India, not Canada or the US. They lost our shipment and our blaming us for providing the wrong address. Quality of the print job is poor and came out wonky. Stay away!! read more

Takes forever to cancel an order and get refund. Still havent got my refund, contacting the support for 3 weeks now

This company is selling low-quality fake products imported from China and pretending they're based in Canada -- but they're not even located here. Be careful! The items are nothing like what they advertise, cheap materials, and don't last. Don't waste your money or trust these scammers read more

Ordered a double sided yard sign and one side was printed upside down. Had to jump though hoops to get it reprinted.. which is actually still a work in progress. Unimpressed. read more

I've been trying to get my proof updated for over a month now, and no one has responded. Every time I call, I'm told it takes 24-48 hours for a reply, but nothing ever happens. Each call seems to reset the case, giving the impression that a new 48-hour window starts--yet still no resolution. I've already missed the deadline I needed this for, and it's extremely frustrating. To make matters worse, I'm being told I can't get a refund. This situation is unacceptable. read more

WARNING DO NOT PURCHASE FROM THESE GUYS I bought 3 custom umbrella's and the hardware was junk. Tried working with them to get a refund and just got the run around, they will ask you to send a video of the defect, I did several times but they never got back to me with any real solutions to remedy my concern. "Again DO NOT PURCHASE FROM THESE GUYS their products are subpar and customer service is not very good at all. BUYER BEWARE. I give them no stars... read more

Save your time. Save your money. These guys are a joke. I paid extra for overnight priority . Item was supposed to arrive on Tuesday here it is the following Saturday and still no order in shit. Called customer service twice and was given to run around told me there was a glitch and it was shipped from their India location . How is this my fault? This company is a big joke don't waste your time with these guys. There are plenty of other online printing companies out there read more

They use .com for US and .ca for Canada. They do not provide tracking. They gave EXTREMELY long and slow delivery times and were STILL late. As of now I've waited a month and they're 4 days late. read more

Horrible experience! We ordered a banner from Banner Buzz paid for an expedited shipping. The banner arrived LATE. Working with them was stressful! If you want your item to come in time, do not order from them. read more

I recently placed an order of two banners with BannerBuzz, and the price and service were great. I designed the banners to be seen from a distance and wasn't worried about the close-up view, and BannerBuzz reached out to me to confirm the quality before they printed them which I really appreciated. It was the best bang for buck, and they even threw in some coupons which helped with the cost. read more

Not US-based company, so you are ordering items from overseas. Shipping can become a major issue if you are in a hurry. Customer service was tragically bad. And I can't speak to the quality because we received the merch after our event. read more

BEWARE! Ordered: 9x12 envelopes. Envelopes received 2 weeks later than expected. Very poor quality paper used and absolutely no glue/gum to seal the envelope. How am I supposed to send confidential mail in envelopes which do not seal? Printing is poor and many of the envelopes received have dirty marks on front of them. I am very disappointed. No solution offered when company was contacted directly. read more

BannerBuzz - Pen scribbles - Printing Services Near Me - Toronto, Ontario

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Bad Business! Tried to make a correction before it was printed and was told it was already printed and can only be refunded shipping since it has not shipped yet... I called 2 hours after I submitted order... there is no way they printed 4 banners that big that fast in 2 hours. I should've checked their reviews before I ever clicked on their page. Guess that was a $400 donation read more

Quality is abysmal and customer service is worse. This company provides crap products and then doesn't care... how I am supposed to use this on my windows to market my company is beyond me... read more

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DO NOT BUY HERE!!!! They will delay your order, scam you for more $, then send trash! This company is 100% in India and pretending to be a US company. They have attempted fraud on my order twice, and I will not be trying them again. I selected the option for NO PROOF needed so my order wouldn't be delayed. They then proofed it anyway causing a 4 day delay. To alleviate the delay and get my printed banners before our Grand Opening, I was forced to pay almost $300 for overnight shipping. Then they shipped the banners folded up into small rectangles, causing crease lines which resulted in the printing being torn away and damaged along with the fabric being abrased and ruined. This happened on all (6) double-sided banners. I was forced to pay the local print shop nearly double to replicate this order in rush timing to get it on time. When I tried to resolve it with BannerBuzz, I uploaded 8 photos of the damage. They asked me to upload a video "showing all the banners together" which I did. I was told it would be resolved in 4 hours or less... However 2 days later they said I would receive a small discount for the trouble, other than that there would be no resolution. The scammed me with my turnaround time, then scammed me with a proof, then lied about timelines, the reasons it was damaged and when they couldn't get the shipper to pay for their mistake, they again put it back on me. But I refuse to pay for damaged printed items, that are unusable, I refuse to be scammed repeatedly and I refuse to let them keep doing it over and over. This is America and we have standards and protections against these types of predators. If you would like audio recordings of these interactions or to seem email correspondence or what I uploaded to their site to resolve them, then message me and I will be glad to show you everything they are doing to de-fraud people and get away with crappy quality items, they expect people to just accept. read more

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I wish I had seen the reviews before starting the process. I ordered a pop up banner and had left the exact comments of color of fabric and white lettering of our logo and website. It was estimated to arrive a couple days prior to my event without extra shipping and ample time to allow for any changes to design. Needless to say I waited a week and never heard a word so decided to email. I got a response the next day and they hadn't completed any of the items I had left in comments. Needless to say they delayed things so much and I had to make multiple calls just to have the job completed 10min over the phone. Upon approving design and agreeing to arriving a day later, I get another email saying my items now on hold. I call again and due to delay it couldn't come until a day later which was event day and for that, they wanted to slap me with $160 for expedited service. I tried to talk to them but they had zero customer service. I did feel that if the design took 10min over the phone, they could have prevented the 2 weeks of calling/emailing them for update. Needless to say I cancelled the order as I was fed up. Do not use them read more

This company is NOT based in the US. They are based they are in India and claim to have an office in Atlanta GA. When you order, they promise you a delivery date, yet, after seven days since ordering, I called to check and they haven't even done anything. "Oh, we have a delay in our design team" when I sent them a pdf of what I needed printed. Horrible experience, waste of time and money. read more

Awful customer service. Scripted replies in email and chat. Promises about proof dates and delivery dates not kept. Just terrible. Will not use again. read more

I ordered 6 big head cutouts from Banner Buzz. After many back- and forths about the importance of the size of the product I was ordering, and updating the order to a larger size to be sure, BannerBuzz sent 1 of the 6 items in a size smaller than what I ordered, with no notification or reason for this change. So now I have 5 items that are twice as large as the last one... and there is no time to correct the mistake since the order was for an event. Not to mention that they charge an exorbitant amount for overnight delivery (if I was ordering 6 cutouts of the same image, delivery would have been $46, but because I ordered six different images, I was charged $113 for shipping and was told this was because of a bulk discount. This makes no sense when the items are packed and shipped exactly the same way.). Also, their customer service representatives are difficult to understand, and the customer service response within 24 hours does not work when you have a time-sensitive order. I would never recommend working with them. Save yourself the headache and cost. read more