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Banner Urgent Care

2.4 (93 reviews)
Open 8:00 am - 8:00 pm
Updated 1 month ago

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Toroidal injection sites

I've never really had an issue with this urgent care until today. Went in for a migraine and got a toroidal shot. Now every time in my past 6 years of receiving this shot I have been allowed to get it in my arm due to I'm not comfortable with my butt. I have severe PTSD. Well today the refused to acknowledge that it can indeed be administered into my arm because it is a muscle and I'm willing to deal with the discomfort. The Nurse came in and said she has 40 years of nursing experience and well guess what treatments and everything evolves daily. Now I didn't feel like going to the ER to get a toroidal shot as they had it ready however I didn't feel breakdown into a full blown PTSD attack and was told to calm down. Now again I expressed that this is the first time I've ever had an issue. She then gave me the shot and I heard her go out into the hallway and complain to her coworkers how "she could've refused the shot" and "she's overreacting, and she could've just not gotten the shot if it was that big a deal". Working in a medical office myself that is highly unacceptable and makes me not trust these medical staff trusted with my care.

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2 months ago

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2 months ago

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3 months ago

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3 months ago

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4 months ago

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6 months ago

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8 months ago

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8 months ago

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Banner H.

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2 years ago

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9 months ago

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Banner H.

Thanks so much for sharing your great experience with us.

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2 years ago

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Banner H.

It's always great to hear positive feedback. Thank you for sharing!

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2 years ago

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4 years ago

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2 years ago

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Banner H.

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1 year ago

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3 years ago

Came in with an ear infection staff from beginning to end were very friendly and moved quickly. Overall care was great!

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2 years ago

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3 years ago

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1 year ago

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5 years ago

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Banner H.

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5 years ago

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5 years ago

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4 years ago

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2 years ago

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5 years ago

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2 years ago

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5 years ago

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2 years ago

Great staff very knowledgeable.And helpful ! Highly recommended, exceptional help and very caring. Thanks

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3 years ago

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3 years ago

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3 years ago

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4 years ago

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4 years ago

I called like 10 times and keep getting hung up. Wth are they doing? So unprofessional

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4 years ago

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3 years ago

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3 years ago

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5 years ago

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3 years ago

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Page 1 of 3

Ask the Community - Banner Urgent Care

Review Highlights - Banner Urgent Care

Receptionist was very kind, patient, pleasant, and helpful.

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People searched for Urgent Care 426 times last month within 15 miles of this business.

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Express Urgent Care

Express Urgent Care

3.8(52 reviews)
1.4 mi

I went in with my cognitively disabled sister to get her a COVID test. She attends a day program…read moreand someone on Tuesday tested positive. I was filling out her paperwork (I HAD A Power of ATTORNEY). The individual (uneducated and uninformed person) stated I HAD TO HAVE THE GUARDIANSHIP PAPERS throwing the POA back on the counter. By then I was not a happy camper as obviously she did not know anything about the HIPPA laws. Number one, Legal Guardianship papers are in legalese. I do not carry them in my purse, only the LEGAL, POWER OF ATTORNEY DURABLE HEALTH CARE FORM of the STATE OF ARIZONA, setting out I am given the right and duty to make health care decisions for her due to . . . disability. DON'T GO THERE. IF THE FRONT DESK IS THIS INCOMPETENT, I CAN ALMOST GUARANTEE THE DOCTORS AND NURSES ARE AS WELL!!!!!!!!

Our sweet little neighbor kid hangs out at our home, and being in school she tends to share all her…read moregerms too. Eek! It builds up their immunity they say. =) Our little one picked up a little pink eye in one of her eyes. I called ahead to make sure it was okay to bring her in as our primary care doctor couldn't get her in for 2 weeks. The two young ladies at the front were so sweet. If it is your first visit and you are an adoptive parent or guardian you must have your paperwork with you. I had just been the the ER for another one and they required the paperwork to, but not being to Banner they don't have it. The office girl really tiptoed around me and felt bad me having to run home first to get it. I understood as there is a lot going on in the world with families and it is important. It is her job. I was very kind about it. I ran back really fast and came back. Our visitor paperwork had already been filled out, so were taken back right away. PA John was super kind and friendly. We were in and out in a jiffy. I hope I never have to, but would gladly come back if we need to.

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Express Urgent Care
Express Urgent Care
Express Urgent Care

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HonorHealth Complete Care - Surprise - On my way home to heal

HonorHealth Complete Care - Surprise

2.7(61 reviews)
2.3 mi

We came to HonorHealth Complete Care - Surprise for our son's broken wrist, and as parents who are…read morenot familiar with the medical field, it was an extremely stressful situation. From start to finish, we truly felt like we were in the best hands possible. From the very first phone call--when I called to check if they had X-ray services for an emergency--the staff was kind, patient, and reassuring. I stayed home with our other son to avoid additional stress, so my husband went alone. And if you know, you know... sometimes men don't always relay medical information clearly . Despite that, the team did an amazing job explaining everything to him, giving clear options, and making sure he understood the situation. That alone made me feel comfortable and reassured from home, which meant everything to me as a mom. I was especially nervous about the entire process, but the compassion, communication, and professionalism of the entire staff eased so many of my fears. We feel very blessed and extremely thankful for everyone who helped us that day. Thank you so much to the entire team for such outstanding care.

I went in on a Friday afternoon and was able to address my concern and fill out paperwork right…read moreaway, I waited about 10-15 minutes before I went in to my room. It did take about 30-45 minutes to be seen by a doctor but the nurses were very attentive and checked up on me during the waiting time, gave me a blanket and made sure i was comfortable. The doctor addressed all my concerns and i felt better within 24 hours after visiting. I will definitely recommend friends and family to this care.

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HonorHealth Complete Care - Surprise - Patient room

Patient room

HonorHealth Complete Care - Surprise
HonorHealth Complete Care - Surprise - Lobby

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Lobby

Surprise Family Urgent Care - Play area for the kids.

Surprise Family Urgent Care

3.1(17 reviews)
1.7 mi

I am so happy we found this location. After having a pcp go on leave, one up and quit, I was in…read moredesperate need of a PCP for referrals for an injury. Wieskamp was quick and attentive. He had me set up for an xray and MRI before I even got out the door. He reviewed my xray results right away, I had a message in MyChart from his team on the drive home from the imaging location. I saw kucinski for another reason and he was great as well. The first primary care to actually discuss what he thought about my medications. Great information to have. He really gave me a feel for his style of care. Hands on. The whole staff is wonderful. The office is spotless. I have yet to run into another patient but I hear them being put in rooms. There is little to no wait to be seen. Oh! And if I call I get an aooontment same or next day, it's awesome! This set up is what we need more of. No more waiting for two months for an appointment. I actually look forward to going there, which feels odd for a doctors office

Thank you Lord for this beautiful day, I give thanks for your blessings. My angel woke sick today,…read moregive me the strength to hold and care for him through your glory and grace. Amen! As parents we have to choose. We have to make choices, those hard ones? Is it worth going to the doctor? It's just a fever! Let them sleep it off. Here's my story of why not to ignore a fever. Why not ignore a fever? A few years back I lost one of my sisters to the flu. It all started with a fever. So when any of my children, friends and families children we never mess around with a fever. The fever tells us "hey you, something is wrong here!" Take care of this please?! That's exactly while we are sitting here in the car waiting for further instructions on how to get checked in and all here at Urgent Care. Now that we are sitting in a waiting room, one other patient sits across from us. Beware with the new COVID rules going to the emergency room has a whole new set of rules. Usually, they only want the patient to be seen, even if they are a child. I have no time for this rule. I understand that we are trying to contain a virus and one never knows the diagnosis but what's it gonna hurt to have mama holding your hand. The nurse felt the same way and allowed me to accompany my son in the room in the back. All you need is the mask, but if you forget the ER staff has you. When you get sick all you want is mama? Connor kept looking back as he coughed from that cold bed. They stick him with needles to ensure that he's healthy. Tube after colorful tubes of his red blood flow out flooding the tube. He's such a trooper, not even screaming or crying. I can see it in his eyes, that glazed over look. He's so tired and can not breath with all that congestion. He wishes that he was able to cough it all up. When we came to the urgent care they are super through and asked Connor his level of pain. They put him on a sedative drip so that he could get comfortable. They informed me that since he came in with a 109 fever, he will not leave until it breaks. I agreed and left his health in their hands. As the nurses worked on us and other patients we were asked on numerous occasions if we were comfortable. The room that we were in had a bed that Connor relaxed in and I sat right next to the bed holding his hand. Remembering back when they were so young, I get lost in the memories as I sit here in silence. The room has a television and great privacy. As we wait I dozed off next to Connor. The doctor came back in what seemed such a short amount of time, or so it seemed. Needing that short nap after being up all night with Connor I feel fresh and awake now. Just need coffee. That's later back to Connor. Breaking the fever is key. The staff informed me that since it is so high, they need to put him in an ice bath. Temperatures that high can cause brain damage of not broken. The Tylenol and ibuprofen mix did not work, only bring it down a few degrees. Connor was put in an ice bath being dipped for five minutes in and then five minutes out for about thirty minutes. After attending and aiding the nurses that the color came back to Connor. He was put back in the bed in some fresh hospital digs with the drip medication put back into his veins. One can never know what's going to happen. It may seem such minimal impact that was done for Connor; he's healthy and smiling now. The fever is not all gone, but when we left it was 101. Instructions were given to me for continued home care. I was told they would call my phone and follow up with us. Now that we're home, the instructions that I was given were easy to follow. Any concerns that arise I was told to return immediately to the urgent care. I feel that the staffs kindness was one of the best blessings one can have. They eased my nerves and kept me calm. Yes us mamas tend to get emotional when our kids are sick. They sent the prescriptions to a local pharmacy. All this work was much appreciated. Knowing that this is just their job. Health care individuals put their lives in jeopardy every moment to celebrate your health and happiness. Much love to all the happiness and stillness that you were able to give my angel. Sometimes it feels that we continue to fail, putting off if the fever is just a wonderful little nothing. In the eyes of our children we are super hero's. Trust your instincts and know that you can do it! For our children their is nothing that we will not do. For you are brave, strong, and smart!

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Surprise Family Urgent Care

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Abrazo Surprise Hospital - This was my blood pressure after sitting in the yard for about an hour and a 1/2. It had finally come down non scary numbers

Abrazo Surprise Hospital

2.5(59 reviews)
1.5 mi

I was hesitant to visit this location due to the low YELP ratings but I needed to confirm that I…read moredidn't fracture anything before traveling. So I went on a Thursday at about 1pm and was out of the ER by 2:30pm. I interacted with a lovely, blonde lady at the front desk, 3 nurses, Dr. Oscislawski, and an X-ray tech. Everyone was pleasant, professional and respectful. Very different experience than at another local ER I've been to. The thing about Yelp is have to consider that people are hurt and sick and if the care is not as expected, they will more than likely write a review if they felt they received poor care. And that is not to diminish anyone's lived experience. But how many will write reviews to praise staff and their experience? Interestingly, the X-ray machine was brought to my room (the gentleman explained that it's because my issue was smaller and could be done this way but won't apply for every x-ray). The kind woman at the front desk (I hate that her name escapes me now), came to my room and asked for my payment, which I thought was odd. Perhaps, a portable credit card machine might be a better option here. No disrespect to her but I'm not letting anyone take my credit/debit card out of my sight. So I just paid after I was discharged and leaving. The lobby was empty so that might not always be an efficient way to do it for them. For me, my issue was not life-threatening but I was handled with care and will definitely be bypassing the other ER for a better experience at Abrazo.

DO NOT use this ER!!!!!! Back in February, we took our…read moredaughter to get her chin, looked at after she cracked it open on skates. The appointment took less than 10 minutes. They put some glue and Steri-Strips on the open wound and sent us on our way. The bill for this was 2,000$!!! And another SEPARATE bill from the PA that "helped" for another 200$. After speaking with the billing department all they could offer is a payment plan. Good grief...... I am seriously in shock. I will never use any Abrazo facility again.

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Abrazo Surprise Hospital - My Paperwork from ED

My Paperwork from ED

Abrazo Surprise Hospital - I was in Hypertensive Crisis

I was in Hypertensive Crisis

Abrazo Surprise Hospital - ER waiting room

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ER waiting room

HonorHealth Urgent Care - West Bell Road

HonorHealth Urgent Care - West Bell Road

2.6(80 reviews)
3.4 mi

This is the WORST! Honor health is a joke. Going from Evernorth to Honor health is absolutely…read moredisgusting! My daughter has a mass, she needs her doctor to send a referral, the office said she had to re establish herself and next appointment is March 3. This could be cancer!!!!!!! But honor health could care less!!!! What if this was your child?? Would you say oh well??? Probably not!!! If it is cancer, I will be contacting an attorney for malpractice!!!!

My first visit back here after almost 2 years was, painful for me (thanks COVID) but in reality…read morepainless. I arrived shortly after 8 AM. Checked in, saw the sign for COVID symptoms & said "ALL OF THESE. I HAVE ALL OF THESE!" Taken to the back. Why does no one introduce themself? I don't care if you have a name tag on. Introduce yourself. Tell me who you are. Tell me what you are doing. So much is lost these days & I cannot wrap my head around this. It takes two seconds to introduce yourself. They of course needed to do blood pressure. It's not rational, to me, EVER, to do an automatic blood pressure machine when someone is coughing. The person cannot only 'NOT stay still but can't stay quiet. You know, that whole pesky coughing business. I'm legitimately unable to breathe with some of the coughing so this automated cuff is tightening to the point of pain & I can't feel my fingers. So, I ripped it off & said why. There was some argument that it was necessary & that another cuff could be placed on my forearm. No! What the hell? Why would you think there would be a different result? I said, you can do it manually or not at all. I'm not going to subject myself to additional pain & discomfort because you want to use an automated way. Ultimately, the manual method was done. Quick swab up the nose for COVID & flu test. COVID positive. Here is a prescription for anti-viral, (yep! I sure did require them), cough medicine, & inhaler. "Now, get our." LOL. Back the following Monday after anti-virals complete because of a cough that would not go away. Went in after 10 AM. Wildly different experience. Much longer wait time & a much saltier nurse/nurse assistant/technician. Honestly, I realize I have no idea what their position is, because again, she couldn't be bothered to tell me who she was. I believe her name may have been Courtney. I can't remember, I saw her name tag briefly, but again, she couldn't be bothered to introduce herself. She did the manual blood pressure, I suspect because of a note left from the previous person. Now, she didn't bother to support my arm & strangely enough I do have training in this area because once upon a time, I was a medical assistant. Supporting the arm can make a difference but it simply demonstrated her lack of indifference. Vitals done, "nurse practitioner will be in," & our the door. Waited for 10+ mins & walked out, said, "since I'm waiting, can I please get a COVID test?" I would have thought that would have been done automatically to confirm I was indeed COVID negative. This was apparently offensive to Courtney or whatever her name was because she came in, didn't wash her hands, put gloves on, shoved, yes shoved, very aggressively the swab into one nostril, striking maxilla because of how aggressive she was, & then left. Didn't swab both sides as had been done previously. Nurse practitioner came in. Diagnosed with whooping cough (pertussis), medicine prescribed, & out the door. I had to email several hours later asking for the COVID result because each time I looked it still said processing. This didn't make sense why in the week before the result was done in 10-15 mins but now was several hours. Finally, results done & COVID negative. Interesting how in less than a week, a review can change so drastically. The reality is patient care/bed side manner, customer service makes a huge difference. One person really can make a huge difference. If an organization is willing to hire or leave one employee with a negative attitude unchecked, then it begs the question of how many more & whats the mórale in the organization? I don't know the answers but what I know is, I don't appreciate having a nasal swab shoved aggressively into a nostril that it strikes bone, or that my arm wasn't supported during the blood pressure check. Most importantly, to me, the failure to identify & introduce yourself. It's such a simple thing. Why is it not being done??

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HonorHealth Urgent Care - West Bell Road
HonorHealth Urgent Care - West Bell Road
HonorHealth Urgent Care - West Bell Road

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Banner Urgent Care - urgent_care - Updated May 2026

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