I don't think I have left a negative review for anyone... ever. I had Rising Sun with Chris…read moreBailey, the owner, as my project manager, renovate my home (3 bathrooms, flooring, woodwork, 2 porches, columns, roof, gutters, etc.). It was the most frustrating, disappointing and stressful experience I have had with any contractor during my lifetime. I have renovated numerous rental homes acting as project manager and hiring sub-contractors over the last 20 years but I hired Rising Sun for my home because I didn't want to have to actively supervise and was new to the area so I wasn't familiar with the local services providers. To be clear, Chris Bailey is talented and is capable of creating some beautiful, quality projects but it seems to depend on his interest and mood. IF there is an issue, he is a master at blaming, dodging, avoiding, denying and manipulating... basically he is smooth talker and doesn't want to take responsibility for mistakes or poor quality unless cornered. I never would have hired Rising Sun if I had known what I know now. I do NOT respect, trust or recommend Rising Sun. He is not worth his inflated pricing. The two main issues he now refuses to address are the sub-standard roof and gutter installations.
*His contract stated that my roof would be installed by a Certainteed approved installer but it was not which voids the product warranty. I have brought this up numerous times and he will not address that fact. I now have a new roof that leaks but Mr. Bailey claims that it is installed "properly" right after also stating that you "can't tell without removing shingles." His contract provides a 25 year labor warranty but he won't pay for a Certainteed approved roofer to fully investigate the leak. He will dodge, deny and blame but refuses to acknowledge the fact that his original installer was not what was promised in the contract. I have already arranged for and paid for 3 roof repairs in a different area before contacting him about the new leak. In addition, the soffits were forcibly pried away from the roof during install and not bent back leaving room for animal and pest intrusion into the soffits which resulted in a squirrel gaining access into my attic. More repairs that I had to pay for due to sloppy work.
*The gutters were installed by inexperienced workers through a contractor that was difficult to contact and deal with. I sent an email to Mr. Bailey about all the problems with the gutter install - incorrect pitch and improperly sealed corners mainly - and he stated "there are no good gutter installers in Morgantown but at least this one will come back to correct mistakes." It was very difficult to get any corrections made and finally Mr. Bailey just handed me the phone number for the contractor to deal with myself. After one section of gutter fell off the house, pulling the facia off with it, another contractor I hired fixed it and told me that there were not enough fasteners and they were only screwed into the facia, not studs or rafters, which is why it failed. I paid for those repairs and the pitch is still off on the other gutter spans so I am still experiencing issues. Mr. Bailey claims that he recently confirmed proper fastener spacing and install, but the first gutter run I checked (the one I have brought to his attention numerous times) has fasteners spaced up to 46" apart (36" is the maximum acceptable in warmer climates with 16"-18" being the standard for areas with heavy snowfall).
*Our contract stated an expected project time of 10 weeks. I typically increase the time estimate in my mind to prevent frustration but Rising Sun was working on my home for 10 months.
*The first bill he sent me was for thousands of dollars with no explanation of what I was paying for. The company seemed surprised when I asked for a specific breakdown and invoices justifying the charges.
*Mr. Bailey doesn't listen and is easily distracted. I sent photos showing what I wanted and the feel I was going for and initially he seemed to understand because it was consistent with his previous projects. Then he would ask the same questions over and over, ask for the photos again and install something so different and wrong (specifically a wood accent ceiling in the master bedroom) that I thought he might be thinking of a different project. He attempted to charge me for the install, the removal and the re-install when it was his mistake and lack of supervision that caused the problem.
*He does not supervise his contractors/workers as stated in his contract. He would usually come by if there was an issue but many times he would reschedule, run late or just not show up for appointments even with his contractors/workers. I was constantly asked by them what they were supposed to be working on and for details that I had already given Mr. Bailey.
For more details, see my Facebook review.
