I had gone in to get my hair done by Nolan (taking my flushed-out red back to blonde), and it was going great; my hair was lifting. The bleach sat on for about 2 hours and 30 mins. According to most salons that I have been to this is way too long as it fries the hair, which has happened in this case. Now, by the time my hair was rinsed, he had decided that I had to get a haircut and was very insistent on cutting it, which I was like, okay, it could probably use a cut anyways. He turned me away from the mirror and didn't ask or consult me about what I wanted and hastily cut my hair (which is a really bad cut. It's choppy and cut in a ton of layers which I absolutely despise). He was trying to hid the fact that my hair was falling out and extremely damaged due to overexposure. He then pushed me over to Mae for my toning because he didn't have time for me anymore, and she was finishing up. This is where I found that my hair was looking stringy, and I pulled a ton of it out, which obviously scared me as I have never had this happen to me before, even with regular bleaching at Casals in the past. And Mae noticed that I was starting to freak out and get upset, and she kept trying to tell me to calm down, and saying that it wasn't that bad - which it was, I'm still recovering and losing hair. Then she asked me about my hair history and if I disclosed that to him in the salon. I was angry and upset, so I told her no, I did not this time, and she proceeded to make it sound like my fault and that I was to blame. She continuously said things like: "it's on both of you, and you are both are at fault," which only made me angrier.
Now for Mae if she ends up reading this
I had disclosed my hair history to him on the first visit I had with him because I told him I had gone on a hair adventure. (You can even ask him because this is what I told him) As he did my hair the last time he should have known this and have kept a history of it on file.
1. I bleached the red out of my using 10 volume developer that I got from Cosmo prof and mixed it
2. I then put a bright orange from Paul Mitchell's line (pop XG) where If I goofed something up, it would easily fixable by your salon as it's a Paul Mitchell studio.
3. The orange was super bright, so I threw a pinkish red on top to tone it down
4. That faded, and I came in to see the stylist (pinkish blonde at the time)
So thanks again for blaming me (the customer) and telling me it's my fault and not his for not being more mindful. (She should have never been talking to me and it should have been the owner/manager right off the bat. A good rule of thumb if someone's hair is literally falling out and they are panicking don't blame them and just try to help them out and fix the problem. You'll get a better reaction other than fueling their anger and making them more upset)
Nolan who damaged my hair didn't even apologize or even speak to me after destroying my hair - which is highly unprofessional and blatantly obnoxious. The manager and owner did accommodate me and sent me away with some Olaplex products to help with my hair and didn't charge me for my service, which I think was appropriate as my hair is destroyed. I am thankful as the products are helping.
If you are to come here, I would be mindful of the following things:
* Hair cuts are overpriced, about $40 if they take the scissors to your hair at all (my brother went in and had no idea, and one of their stylists made it seem like it wasn't a big deal and he looked the same she didn't even take off half an inch.
* Always ask about pricing beforehand because, with some stylists, these prices jump without any explanations (even differing prices told to me by the manager and the stylist - and the manager had accurate pricing)
* Please don't let the bleach sit in your hair for more than 45 mins, not 2 hours and 30 mins like mine - I don't want what happened to me to happen to you. It sucks.
* Make sure to tell them your hair history every appointment or else it will be your "fault" if it's damaged. read more