I recently completed a one year lease at an apartment under the management of Bancroft and Associates. This is my experience with them and their staff. The administration office is clean and welcoming! Sandra makes sure to have everything ready for you when you make an appointment by phone and it's very easy to get a hold of Sterling or Grayson by email or phone. Our door needed to be fixed the first week we were moved in and they came over within 3 days to adjust and replace the weatherproofing just in time for monsoon season 2022. Our courtyard was well maintained, swept of the leaves month and all the trees were kept tidy. Our apartment at move in was clean and easy to move into. Me and my housemate ended our lease at that apartment to seek another year lease with now a house within their management portfolio and have just completed our move in! Thank you to B&A for being responsive and reasonable to work with! read more

Bancroft & Associates - My garden during my stay - Property Management Near Me - Tucson, Arizona

They are typical slumlords . took the entire security deposit and i left it in cleaner than when i moved it. there was literally bugs in the fridge when i got there LOL a joke read more

Was nice to live in the unit. Decent price for what you got and the area but don't bother cleaning when you leave they'll take it out of your deposit anyway. read more

We are a current tenant at one of their homes and they gave me no choice, but to express myself here. We have been there for 3yrs and our experience has been pretty dissatisfied and disappointing. Regardless of the negative feedback they've been receiving, they continue to mistreat their tenants and take advantage of them when possible. This is purely from my personal experience with the company so far and can not wait until our lease is over. This review is based on their business practices and customer service. We received a notice from HOA regarding our front yard the second year we lived here in 2018. This year, we received a fine letter on December 19th for a HOA violations back in June 7th and July 3rd, 2019 from Bancroft not HOA. I understand we are supposed to maintain our yard, but my biggest concern was who is responsible to send out notices to tenants? If we had received the notices like we were supposed to, we would have taken care of the yard like the last time we did. I emailed Bancroft regarding this issue trying to get answers and was told they would look into it for almost two weeks. They have added the fees to our rent money and our auto payment has stopped. We had no choice but to reset the auto payment so they can withdraw rent money on the 1st of January 2020. I hesitated to tell Alyssa about this because I knew they would disregard the matter, but I told her anyways knowing the outcome already. And sure enough, as soon as she received my email about it, she disregard the matter without answering my questions why zero notices was sent out to us and who was supposed to be responsible for it. I emailed her and told her I've expected that they would do this to us and will yelp about it. I've email our HOA community manger Shaw and she couldn't find us on their database which means we are not register as tenants living in this house. This falls under Bancroft since they are our mgmt company and obviously they refused to take responsibility for failing to send us notices or register us to receive notices from HOA. If they don't correct their mistakes, we will continue to get fine without notices and if this is a perks for them to make extra money? Then they're doing a good job so far, I don't know and can't understand. I only hope this feedback will give them a sense of responsibility and register us as the current tenant living in this property. Bancroft, if you don't want to do your job, make sure you let the owner know so they can register us as the current tenant. I've attached all of my emails with Bancroft on here because I'm not happy with their business practices and customer service. Read the emails for yourself and decides if you want to improve your business or continue to take advantages of your loyal tenants who never fails to pay rent on time. On another note, i also believe we will never get back our deposit money according to many reviews below and how they have handled things thus far. Our house is in the same conditions as when we moved in 2017! Lastly, I know you don't want negative reviews but we can't help it. Hope this feedback will encourage you to improve your business practices and customer service. Especially when you have more negative comments than positive. read more

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Front desk Sandra is nice but this company is a scam gave them a 30 day notice by email wouldn't accept it and told me after 30 days went by charged me "wiring repairs" after leaving when I didn't attempt to repair anything cleaned the unit and still got charged over 1,700 dollars definitely was surprised considering how other units where left dirty maybe forgot to clean a couple areas but I spend hours cleaning unit before turning in keys asked for a itemize break down of deductions still haven't received it beware with this company and definitely beware of they Bellevue apartments as one of the Bancroft actually are the owners they definitely go overboard on the deposit deduction to try to scare you read more

Believe ALL the negative reviews about Bancroft & Associates. They truly deserve the 1.5 stars given on Yelp. If you know what's good for you, then do not give any business or any of your money to this terribly ran company. Extremely unprofessional, they have a terrible run down office, liars, sneak behind your back and will do anything to get whatever nickel and dime they can get. I feel really sorry for the renters that choose them to run their property. Tenants...Stay away from them. I'm thankful I didn't get in a contract with this company and I only wasted $50 on their worthlessness. read more

They are horrible I just rented a house that they were managing I haven't been late on rent for three years I kept my place nice and clean when I moved in it was run down already when I moved out I guess they're going to keep my security posit and they're going to charge me $1500. Beware they will rip you off when you move out so be careful I would never rent from any of their properties that they rent or manage horrible service read more

This is an inattentive, uncaring and thoroughly unprofessional property management company. With that said, they are indifferent to the requests of current tenants for needed repairs. They bandaid fix things - over and over - rather than repair things properly. They cannot be relied on to help you feel comfortable or safe in your rental hom read more

Zero Stars. This company is a joke and a scam. Stay away from them. Run! They are rude, Liars, they don't return phone calls. The CEO himself won't even return an email or a phone call. They are absolute scammers. Stay far away. read more

Having worked for a property management company previously, I was reluctant to call one to view homes for a new rental I was seeking. I saw from the inside how awful they can be. Cheap flips/repairs that take a ridiculous amount of time to complete, find ways to charge ridiculous and high fees upon moveout so they don't return most of your deposit, horrible start up costs associated such as "admin fees" or "payment portal fees". I should have gone with my gut when I read the horrible reviews about this company. I came across a few homes I wanted to personally view before dumping $1900 plus into a rental home to reside in each month. I saw 1....ONE as no one ever got back to me regarding seeing any more. I sent message after message and email and phone calls with NO RETURN call or email. This was two agents, one being the owners son Grayson, the other Kim. This is such horrible customer service and business practice. I was lucky enough to find a private owner to rent with and avoid the hassle, cost and mess of being treated poorly. Future property owners....don't hire this company to manage your investment because they don't. There is no excuse good enough to not contact prospective tenants when they reach out to ask questions or to view a home. read more

Do not conduct Business with this company. If I could do a zero star I would also. They don't return calls or emails. You call them they put you on hold or hang up on you. The company is absolutely horrible, no customer service skills, and no sense of urgency. If something breaks in the rental, good luck because they take forever to fix anything with no updates or communication. You will find yourself calling and emailing them for weeks. Do yourself a favor and stay far away from this awful excuse for a company. read more

If you are a renter - beware. If you are an owner - beware. The reviews will back it up. They will treat both poorly, over charge, under perform on all levels. And if confronted will act as children do and throw an tantrum. They treated tenants poorly, and the property as well. They will not look out for you as an owner and find the most reasonable requests - "like how many people live in the unit? That doesn't match the lease." out of line. And will blame tenants for any issue - I suspect they say the same to the tenants about owners. Stay away read more

Unprofessional- bad for tenants and landlords! To be quick, let me say that the pattern you see with the reviews are true-my experience confirms this, and I will say more at the end. I was interested in a condo at 1810 E. Blacklidge Dr. and so I made an appointment to meet Sterling Bancroft there at December 4, 2019 at 4pm. I got there a few minutes early and waited. As of 4:10pm, he was not there so I called the office and left a voice mail. At 4:20pm, he still did not show up or call me. He had my cell phone number so I do not see why he was unable to contact me. I went home and called the office again the next day to follow up, and because no one picked up, i left a voice mail. As of today, I have not received a phone call back nor an apology. I have a strong suspicion that the pattern we see with Bancroft and Associates is intentional, that they ignore prospective tenants that they deem undesirable. How they categorize people as undesirable, I don't know and I don't want to speculate too much. But I can say I have a hard time seeing any other explanation for their consistent behavior of ignoring prospective tenants. As for myself, I am a professional (although they probably don't know it) and would make an ideal tenant. So in any case it is their (and the landlord's ) loss. read more

I am posting my dispute with Bancroft here publicly for current and future tenants to review to decide for themselves whether they should rent from Bancroft. Our original security deposit was for $1,050. Nearly $800 of that was taken in spurious charges. 1. $360 charge to repair, replace, and install blinds, which came original to the home when it was built 22 years ago in 1997 and are the vertical type that were popular two decades ago. They were in disrepair when we moved in, and, when we moved out, they were left in a comparable condition--tattered, some broken, and still as hideous and impractical as they were over 20 years ago. Who knows how many tenants and hours of hot Arizona sun have worn and tattered them over the years, but we ended up footing the bill because the home owner put the house up for sale when we moved out. 2. $276 charge for paint supplies and painting of interior. This is perhaps the most ridiculous of the charges and shows what little attention and care Bancroft gives to proper documentation. Our home suffered from multiple roof leaks while we lived there, one of which resulted in black mold growth in a bedroom. Bancroft's hired contractor cleaned and repaired the damage, replaced the drywall, and re-spackled, but he failed to re-paint the wall. Since we were moving within a couple months anyway, we didn't say anything, (incorrectly) assuming that Bancroft had documented this and that they would paint anyway. When speaking with Stirling Bancroft, this wall was mentioned as part of the reason for the charge, even though it was due to, again, their own negligence and poor accounting. 3. $130 charge to replace the screw from a knob on the stove hood that operates the stove fan in the kitchen. This stove hood, as with everything else in the house, is original to the home from over 22 years ago, and we had to foot the bill for a screw that popped loose on a knob while we were tenants. 4. $7 charge to replace light switch plates. Another charge that shows how poorly Bancroft manages their properties and documentation. The light switch plates we are being charged for are shown in the images for the home currently on Zillow, which are the same ones that were posted before we moved in. In other words, there were some hideous face plates when we moved in, and we didn't complain, and we had to pay to have them repla. When I spoke with Stirling Bancroft regarding these charges, he stated that Bancroft had no record of our move in report. Why? Because Bancroft, either by negligence or by design, misplaces documentation. It turns out we had emailed it to them shortly after we moved in, which we have a record of, as well (and had received verbal confirmation of by one of their front office staff). In typical Bancroft fashion, every time I call to speak with a Bancroft regarding the charges, I am told that none of them are in and that they don't know when they'll be able to call me back. This is their modus operandi, by the way--deny that anyone with any responsibility is ever present and hope that the customer or complaint eventually gives up or disappears. It's a disgraceful way to operate a business, and I hope that no one will fall victim to their practices in the future. In all fairness, Stirling, after our rather heated phone conversation, agreed to refund all charges but the one for the blinds, and he said he would call me back by the end of last week for a final word on the blinds and when we can expect our refund. I've since called twice, and, each time, Stirling happened to be "out of office." Glenn Bancroft, Grayson Bancroft, Stirling Bancroft, and Linda, the office manager, and Erica, the receptionist, are all complicit, and they should all be ashamed of their business practices. Tucson deserves better. read more

Do not do business with them . They take months to even visit your house when there's an issue . We had a car in into our house back in July . We moved out in the beginning of November because they still hadn't fixed the issue . There is still a nice piece of wood over where our back yard was 01/30/2022 . They arnt friendly . And they arnt willing to help . Do yourself a favor and go somewhere else . They will lie cheat and steal from you . read more

Glen Bancroft took it upon himself to just walk in my door. I couldn't believe it. I denied access due to insufficient/ lack of paperwork on his end. (What's new) Submitted multiple maintenance requests and they didn't flinch. So pound sand buddy. If they think I will be charged for fix things they neglected to fix, they better have more paperwork than me. But since they just sit on their ass all day and bitch, I doubt it. read more

Moved here a couple weeks ago and was on a short timeline to find a rental home. I saw a couple of houses on Zillow that seemed like the right fit for my family. I called Bancroft three times (a Friday, Saturday, and followed up the next Thursday) and sent messages through Zillow to set up a time to view the properties and never received a call or message back. I kept being told an agent would call back and the one time I spoke to one, he said they weren't his listings and he would ensure I would get a call back. I decided to move on because I figured it wouldn't be the best idea to work with this company if they can't simply return a phone call. I wonder how responsive they are to tenants requests when they have issues. Glad I didn't find out. Side note: the person the answered the phone was nice and sounded like she felt bad that no one was calling back. Bottom line: Disappointed read more

HIGHLY RECOMMEND: BANCROFT AND ASSOCIATES Property Owner Perspective: I did business with this company for nearly 5 years. I had a great experience with them!! I am not saying this because of anything, but because I had excellent experience. I used them as a Property Management Company from June 2015 until February 2020. I am certain if people are just reasonable, rational and they try to work hand-in-hand with this company the company will work with them well. They always did by me, because I communicated well with them and got the best results. This company is a family-run company. They were always attentive to my needs, responsive to any issues with the property or tenants (e.g. HOA Notices, Maintenance, Repairs, Etc.) They took great care of my property. I couldn't believe how well my property looked on the outside as well as inside when I saw pictures (I live in Phoenix and they are located in Tucson)!! I am certain if people are just reasonable, rational and they try to work hand-in-hand with this company the company will work with them well. They always did by me, because I communicated well with them and got the best results. I can say that my experiences with this company were mostly positive. What the person reading these posts should see when reading the good and bad ones is that there are two sides to every story...If people are posting negative reviews..Why? Were these tenants being rude and demanding to the employees of this company? Were the employees maybe having an off day? Were the tenants not maintaining the property properly? Were the employees or contractors of the company maybe taking a little too long to get things done for the property? Who knows...At the end of the day people will say and do what they want and usually when people are having a bad experiences its because either they had legitimate complaints that weren't addressed or validated properly or they were doing or saying something that was wrong or erroneous and they tend to externalize blame on who they feel wronged, but may or may not be justified.I am certain if people are just reasonable, rational and they try to work hand-in-hand with this company the company will work with them well. They always did by me, because I communicated well with them and got the best results. All I know is that I always treated fairly and justly by this company. They are a company. They are running a business which aims to make a profit. They do have good hearts and I always felt that they had my best interest in mind, but also they would let me know (and charge me) when I had a duty to my tenants to repair or maintain things. These people are really great people!! They never refused to rectify anything issue while they had my property under their management. I am certain if people are just reasonable, rational and they try to work hand-in-hand with this company the company will work with them well. They always did by me, because I communicated well with them and got the best results. Please don't listen to haters or naysayers. Find out for yourself. Don't take my word for it, but don't also be influenced by people. This company has to serve three masters. They must try to take care of their tenants, they must also properly manage for the owners and lastly they must make a profit. It is a very precarious situation. I am certain if people are just reasonable, rational and they try to work hand-in-hand with this company the company will work with them well. They always did by me, because I communicated well with them and got the best results. All I have to say is yes, my situation was very positive as a homeowner. There were times I had to pay in order keep things fixed and up to par, but I also understood that this is a people business. Remember the saying: Believe only half of what you see and a quarter of what you hear. If you see a bad review...what is really the truth?? You have to remember just like a job...people who may have had problems maybe brought it on their own like eviction. Just like a firing at a job...people may be bitter..no matter whose fault. If they get their deposit deducted..what is justified? Maybe they damaged the property (maybe not) and just didn't want to admit fault. Who knows. I am certain if people are just reasonable, rational and they try to work hand-in-hand with this company the company will work with them well. They always did by me, because I communicated well with them and got the best results. That is my truth. I had a great experience and that is that!! They did well by me at every turn and angle. They had no "agenda". I knew my responsibilities, the tenants knew theirs and the company knew theirs and sometimes when someone is not communicating properly or effectively. Who knows, but you should find out on your own. Thank you for your time, attention and consideration. --Tom C. (Phoenix, AZ) read more

Do yourself a favor and read all these reviews before dealing with Bancroft. All the 1 star reviews are accurate as I also had an awful experience with them and couldn't wait to move out of my rental. Service requests were ignored and office staff is rude. Not worth the constant headaches, look elsewhere! read more

The receptionist is highly unpleasant on the phone, and even worse in person. She's the face of the agency, and all I get from her is rude, short and b*tchy responses. It was always a unpleasant chore to see her every month to turn in the rent. Overall, Bancroft is a money hungry management establishment that I will never use or recommend to ANYONE in the future. read more

This rental agency treats you well until you sign that lease. Then they take their time with work orders, will loose or forget to place the order. Will send half assed repair people whose repair work last a week or so. They talk to their customers as if we are all 20 year olds renting for the first time. I read my lease front and back yet they still talk down to me as if I'm clueless about rental laws. I would not recommend this agency to anyone who's actually trying to live in Tucson. Just the snow birds or the college kids. In addition their customer service skills are seriously lacking. Most of the front desk personnel are obviously abusing illegal substances. read more

The place I moved into was filthy. I used a scraper to remove the grease from on top of the kitchen cabinets and refrigerator. I change my internal air filter and it was solid with filth. It hadn't been changed since 2019. I vacuumed my bedroom carpet and it smelt dirty so when I cleaned the carpet it took me three times to clean it before the water was just a little dirty. Good location but that is about it for the money I pay. read more

If your looking for a great property management company, keep on looking. Bancroft & Associates are horrible!!!! I cannot agree more with the other comments about poor communication skills. Also they charge property owners way too much for maintenance repairs. I happened to be reviewing my monthly statement and saw that they billed me $120 for a rekey...I quickly stopped using them after going three months with no tenants. read more

I really wish there were 0 stars. This company is terrible and the customer service definitely leaves something to be desired. The front desk lady is always grumpy and just terrible to deal with. It took almost a month to get our garage door fixed and we still had to call the home owners directly to get the problem fixed. I will never lease another property with this company. read more

Very unprofessional and unkind. Staff is uninformed. My 23-year-old son and I are looking for a rental. My son called Bancroft about a unit that was advertised on their website. He was transferred to a leasing agent and left a message since nobody answered. This happened for four days with no return calls and the receptionist did not have any information on the unit. Finally, on the fourth day she told my son to drive by and see the property first (understandable) and to locate the maintenance person. We drove out, couldn't find any indication where the maintenance person or anyone else that could help us lived. When we're driving out of the property, we saw a sign that read on the bottom: To view available units go to (apartment number) We went back, knocked and nobody answered. We decided to go to the Bancroft office to see if there was a leasing agent available to show us the unit or at the very least to get more information. With the pandemic, we understood if we may not be allowed in the office. My son called again while I was driving us to the office. Same receptionist answered, was again not helpful and it didn't seem to matter to her that my son had called many times with no information given than to find the "maintenance man" and not even an apology that no one had returned his call. She repeated the usual "I'll transfer you to a leasing agent" that he heard so many times before. Sure enough, call went straight to voicemail. After leaving a message and while we were parked right outside the office, my son tried again to call and it went straight to voicemail, not even the receptionist answered. By this time I was agitated. While driving away we noticed at least five cars total between the front and back parking lots, as well as two men standing in the back. But not one person that could pick up the phone and answer our questions. After discussing the situation with my son we decided to go back to the property and leave a note at the apartment number that was on the sign. We left a note with my cell phone number. Within 30 minutes I received a phone call from the person at that apartment. He was a very kind gentleman that agreed to show us the unit in 30 minutes, the time it took us to drive back. He was very informative and answered all our questions. I do not understand how the receptionist did not even have the apartment number that we would need to go to for assistance--not even that. Nothing. If this is how unprofessional and rude Bancroft is with people looking for a rental, I can just imagine how unavailable they must be to an actual tenant. I'm just sorry that my son was treated so rudely and this being his first experience. But we did end up looking at another unit the same day. My son called My U of A Rentals and spoke with Alba, who gave us information on a unit we called about, which wasn't going to be ready until August. But being the professional and helpful person she is, let us know of another available unit and offered to show it to us as soon as we could meet her at the office. Imagine that! She helped restore our faith in just basic customer service. Thank you, Alba, you're amazing!!! read more

If I could give ZERO stars, I would. DO NOT CONDUCT ANY BUSINESS WITH THIS COMPANY. After taking my $50 application fee... I never spoke to anyone ever again. I called every single day, twice a day for a week and a half for status update in my application. The realtor who was "in charge" of my application was NEVER in the office. I left multiple voicemail, sent emails and was completely ignored. When I called to ask for my money back because nothing was ever processed with my application, they told me my application was denied. I'm not fighting the denial. I'm upset that the communication is unreliable. Unreal how this company has ZERO customer service. read more

This is the worst rental property management place I have ever worked with. I have had their maintenance person in and out of the house multiple times since my lease started. They do not acknowledge or assist with their website's login issues. They cut the DSL and Coaxial Cable wires on the outside of the house and tenants have to pay the cable/internet companies to have it fixed/replaced. It takes about 5-7 business days to get a response from the agents about a lease. Once you are in a lease, they couldn't care less about you. Such a disgrace for a property management company. read more

As a property management company, they start you off on the right foot, but then their services SORELY LACK!! They STOP COMMUNICATING, WON'T RETURN CALLS, "AREN'T IN THE OFFICE RIGHT NOW," and write up BOGUS CHARGES!! We found out months after-the-fact that our tenant had plumbing issues in the summer, tenant called Bancroft to inform them several times, and nothing was done. Then when it was time to renew the lease 4-5 months later, Bancroft raised the rent $100 without getting owner's approval, so the tenant vacated. Then Bancroft charged the owner for cleaning and repairs that were not completed! AWFUL experience! WARNING: DON'T WASTE YOUR TIME/MONEY WITH THIS COMPANY!! read more

Wish I could give ZERO stars. This company is very unprofessional and the owner seems more interested in trying to make a quick buck off of fine print in his contracts than by providing real value to his customers. I recently fired them after they managed a property of mine for a few years. During this time I had to deal with several debacles that they created. The final straw was when the last tenant broke the lease, left the property in poor condition and then Bancroft spent several hundred dollars on repairs and frivolous expenses without even bothering to let me know what was going on. I decided that it was more work and expense to deal with their incompetence and apathy then it is to manage the property myself. read more

This company is a joke. Took almost 3 months to get my security deposit back, and charged me almost $400 for misc charges that were minimal. Broken blinds for $125, charged $20 for door stops when house never had any, Double charged me to have the carpets cleaned after I had them cleaned. Service calls were ignored when I had a leaking kitchen sink for 3 months, got the pipe fixed and the service company left a whole in my back wall for another 3 months. Stay away from this company, hidden charged everywhere read more

Bancroft & Associates - Property Management Near Me - Tucson, Arizona

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I NEVER post negative reviews. I attempt to work with a business to resolve the issue, and it has often ended with all parties pleased. But not in this case.You absolutely should not rent a property from this company! If I could copy Alexander A. post from 7/25/2019 I would because my experience is almost exactly the same except no one from the company will talk to me. I was told I needed to send everything via certified mail if I wanted a response. My security deposit was $1900. Bancroft took $1041.23 for miscellaneous charges to repair/clean the property. I too had numerous issues with Bancroft's maintenance department while I was a tenant and naively assumed they would keep records indicating repairs never completed when determining which costs would be my financial responsibility after vacating the property. The maintenance issues included similar issues to Alexander A.'s roof leak and a water leak in one of the bathrooms with resulted in black mold growing in my daughter's bedroom closet. A Bancroft hired contractor came in to determine the cause and left us without a second bathroom for over two weeks with a noisy fan in my daughter's bedroom making it impossible to use the room for sleep. Hundreds of dollars in books were destroyed because they were in boxes in the closet and were covered in black mold as well. The contractor complained that he could not get an answer from the maintenance department as to how they wanted him to proceed to complete the repairs. He did finally hear from someone and repaired the damage, replaced the drywall and re-spackled the textured wall. No one ever repainted the closet or replaced the carpet that was cut out of the closet floor. The closet wall not being repainted and the floor not having carpet didn't seem like a big deal, so we never pushed to have it repaired completely assuming the company would have documentation. This experience is EXACTLY as Alexander A. described, so I see Bancroft has a pattern. Future renters BEWARE! We had an issue with the oven leaving us without one for a month. They couldn't get their act together to get someone to the house to address the issue. One of the owners came to the house because he lived nearby, and someone needed to measure for a new oven. He commented how ridiculous it was that HE would have to come to the house for this when his company has a department for this type of work. Things must be poorly managed if the owner is complaining to a tenant about his own employees. After move out, I was charged $524.66 to "Patch & Paint interior." No one will speak to me to explain why this charge is so high. I can only assume this includes the repairs in my daughter's closet and the repairs to a wall in the main entryway due to the roof leak from monsoon rains. The homeowners had to step in on multiple occasions to deal with repairs not happening to their home. The roof leak was one of them. The homeowners left the interior to Bancroft. I feel for the homeowners and the lack of care their beautiful home is receiving under Bancroft's care. $9.95 for the HVAC filter when I know a brand new filter was put in before we moved out and it was much nicer than the one in the system when we moved in. $126.67 because the keys were returned one day after we vacated the property because I hadn't and couldn't get any communication from Bancroft after we had given 30 days written notice as to what their move out procedures were. We also didn't know we were required to have the carpets professionally cleaned which resulted in a fee of $225. I did have the house cleaned before moving out yet they still deducted $209.95 from my deposit for "cleaning." It only cost me $100 to have the house cleaned but after their fee it came to $309.95. They found every reason to take my money. I sent them a letter via certified mail requesting a detailed copy of all final repairs including receipts. They simply sent me the same "Request for Security Deposit Refund/Transfer" report with an updated date and $37.44 check for what I can only assume is the difference in cost for repairs considering they didn't take the time to include a letter communicating anything to me. Simply a form I'm sure Erica (the receptionist) filled in the blanks, had signed by Linda (office manager) and put in an envelope hoping it would be the last they had to deal with me. No record of our move in report just like Alexander A. No one available to talk when you call just like Alexander A. No response to multiple emails. Hide and hope you forget is how they operate. Horrible company. Horrible customer service. Horrible management in maintenance department. Do not waste your time and endure the stress and disappointment from working with this company. Disgusted! read more

WARNING: Avoid a Nightmare experience with Bancroft & Associates Property Management. Bancroft ripped us off by the hundreds, plain and simple. They are thieves stealing hard-earned money from honest people. Linda at Bancroft fabricated a list of repairs and cleaning costs when we moved out of our Vail rental house in order to steal almost our entire security deposit of $1600. They have also been very rude and unprofessional every time we've had to deal with them on the phone or in person. We are considering legal action. We had professional landscaping and deep interior cleaning done before moving out, including professional carpet steaming, yet they charged us hundreds of dollars for landscaping and cleaning. We hired a professional contractor to patch up small nail holes in the drywall and yet they charged us hundreds for repairs that clearly were not needed and could not have been done because we already paid for them. They charged us more than $300 to replace cheap Walmart blinds on one window, blinds worth about $45 at most. They charged us for damage to a wall caused by the roots of the neighbor's tree, which is clearly not the renter's responsibility. They charged us for a sink strainer even though the house never had one when we moved in. The bogus list goes on. The office manager, Linda, is also very disrespectful when she bothers to speak to you at all. I'm upset but not exaggerating at all. All their made up charges conveniently added up to nearly the whole amount of our security deposit. We got $64 back from a $1600 deposit, and we left the house in better shape than when we moved in. When the company we originally rented through (Rathbun Realty) went out of business, Bancroft took over "managing" the property, and they never even gave us a lease agreement. Anyone who says this company is good probably is not an actual customer. Save your money and avoid getting ripped off by Bancroft like we did. Zero star rating. ~Jonathan Ward read more

Bancroft managed our property for 4 years while we were out of state. When we returned to Arizona, we found that our washer/dryer, range, range vent, ceiling fans, and an on-site locked storage unit had all been stolen and replaced with 80's scratch and dent versions (except for the storage unit), and Bancroft NEVER NOTICED. Additionally, we found that our swamp cooler had issues that had either not been addressed or had been addressed incompetently, because it didn't work. So they were charging tenants to live in a home with NO cooling. In Tucson. No wonder we couldn't keep a tenant for more than a year, and our tenants apparently felt it was ok to steal our appliances. I almost don't blame them. (For the record, we've since spoken to the original tenants, who confirmed that the cooling was an issue FOUR YEARS AGO, so it's not a recent problem.) There were plenty of other issues, but those are the most recent highlights. My husband had used them previously and had no issues, but I think the next generation is not doing this family run business any favors. I would never hire them again to do any sort of property management, and I would not recommend that anyone rents from them either. read more

I have never dealt with a company so committed to providing the bare minimum required by law in the name of profit. Bancroft & Associates has been the worst company I've ever had to deal with. We've rented a property managed by them for 3 years - paid rent on time every month for 36 months. Yet when it comes time to request a repair (I handle small household things. We're talking my front door frame rotting and my cooler ducts literally falling apart) they are the most elusive and dodgy people you could imagine. So many voicemails ignored. So many appointments missed. So many days my family has had to leave the house because it is literally unlivable. When our oven broke and leaked gas into the house until I pulled it out and shut the gas off, it took 6 weeks of calling almost daily to get it replaced. And then only when I threatened legal action. Now we are in the same merry-go-round with our cooler pumping all of our electric bill into cooling the crawl-space above the house. The repair man they sent out literally TAPED A SHEET OF CARDBOARD to the duct to funnel some air into the house and called it a day. It's been 5 weeks since he came out and they have completely ignored all requests for a proper fix (as you can imagine, the cardboard solution has since failed and we are back to having no air in the house as we cross triple-digits). I feel completely powerless as a tenant as I cannot get any attention to these issues. My only hope is this review steers someone away from a Bancroft property and saves your family from the heartache mine is suffering. read more

If it was No star I would have given no star. Most horrible people to deal with. My daughter rented an apartment and the condition was horrible dust and mouse droppings. After the end of the lease, she professionally cleaned the place, better than she had it before, they still took out the half of the deposit for cleaning. The manager is horrible and rude. She won't even answer the phone. Stay away from this people. Anywhere but with this people. read more

Had to get the local BBB involved within TWO DAYS of moving in. And the one-day delay was only because I had to unpack my computer first. Also contacted the local authorities who oversee real estate agencies. Glen, the owner, claimed that no BBB complaints had ever been filed against Bancroft, but when I checked the website there were over two dozen. Glen also threatened not to get any of the problems rectified unless I retract my complaint. This is clearly extortion. I did not retract it, and eventually the problems were rectified, but not before all the hassle of having to get third parties involved, and not before Glen called to tell outright lies. When we moved out, we paid the last month's rent on time, but still received an eviction notice that claimed we had vacated the property without payment of rent. Glen was so spooked by having people on his property who know their rights and who are not doormats, that he decided not to renew our lease. No doubt he hoped to, and probably succeeded in, renting the property to less legally savvy individuals. His company preys on those who don't know their rights so that it can get away with murder. That's Bancroft's modus operandi. In fact, Bancroft was so spooked after my BBB complaint that within two weeks of our moving in, it "offered" to cancel our lease if we were too unhappy with its service. This was obviously its polite way of saying, "Get the f*** out of our property because we don't want to rent to people whom we cannot mistreat as we wish." My original post was longer than this, and more detailed, since Bancroft is even worse than I have just described; but I hit the wrong key and it was all deleted. So to save time, I have only written a few paragraphs. Bancroft is actually much worse - take my word for it. This company is SO bad, that I'm writing this review a whole 15 months AFTER I moved out of the property - that's how long the bad experience has stayed in my mind. I should have left a review earlier. read more

Definitely not happy with this company. Very poor follow up from agents and definitely unprofessional. I won't recommend to anybody and good luck on your application process because they will take your money and check your credit the same day and never follow up. By the sounds of all these reviews nobody has a great experience. They will write you back in here saying the same thing to everybody "we apologize for your experience". Get better agents or don't be in business. Kim was the agent. read more

We recently started renting with Bancroft and Associates and it has been a terrible experience. We never received a checklist upon getting the keys and, once the previous residents moved out, immediately noticed the shocking condition of the property. We were only able to see the unit one time and were told that any immediate concerns would be addressed. However, our concerns were not addressed before we moved in. Since moving in, we have noticed the following issues: - Front door doesn't lock correctly - Broken shower - Plumbing issues - Consistent presence of cockroaches - Potential issues with mold - Broken stove and oven - Feces under the sink It appears that the property was not only improperly cleaned, but was not accurately inspected as well. We have asked for the inspection report from prior to our moving in and have not only been denied access to it, but were charged our own inspection fee before we even got the keys. Aside from the cosmetic defects and various health hazards, there are also real structural issues that are a cause for concern. Not only is there no insulation between our roof and the outside of the residence--which has led to an average room temperature of approximately 85-95 degrees, even with the A/C unit set to 75 degrees--but there is also a significant hole that has caused water to leak into our unit during the monsoon season. It has rained at least four or five times in the span of our lease, and 27 days later, no one has fixed it. Thankfully we haven't unpacked and have several containers that we use so the carpet doesn't get drenched. One company that inspected the roof said that it was so spongey that the entire top part has to come out before we get any type of insulation for the temperature inside to level out. As they walked around, debris from the ceiling came falling down on our heads. The roofer told us that they would have to take the roof apart or the owner can face serious insurance problems and that we would get a call to schedule the work. No call came, and when we asked about it two days later, the management team that sent the workers to inspect the roof acted oblivious to the gravity of the issue. We can't even talk to the owners about our concerns and were told that the first and only time we will ever have any contact with them would be in a courtroom and that they can't take the time to inconvenience themselves with our problems. They even denied our claim for a security door to be installed due to our front door not latching correctly, causing it to remain unlocked. We were told that it wasn't an immediate issue and even though all the other identical units had one, we couldn't have one installed. Since going to the office of Bancroft and Associates, we have hand-delivered, emailed, and mailed our concerns and received confirmation signed that we would be compensated and released from the lease. However, they have refused to give us the full month's rent, even though we told them that we no longer live in the property. Instead, they kicked us out of their office and told us to stop wasting their time and the time of their staff. Although I don't have a degree in management, I assume that when someone comes to you with maintenance concerns regarding plumbing, holes in the ceiling, a potential cockroach infestation, mold, and the presence of fecal matter, that they would be addressed in a timely manner, if not prior to our move-in. The staff has been unpleasant and going to them with the aforementioned issues has been a dreadful experience. There are serious issues with the property and the way that Bancroft and Associates manage their business. read more

I rented a house from this company for 1 year. We just moved out this passed Tuesday. I have had NOTHING but issues from this company since day one. I just received a call from the OWNER of this company, their NAME IS ON THE SIGN, and she hung up on me. I called the office to figure out is going on and expressed my frustration to only be hung up on again by the receptionist. I called back to try again and I expressed my frustration further about being hung up on twice and she yells at me "well i'm hanging up on you again, bye" and slams the phone down. WTF!! Kind of company is this? They say they would do things and they never followed through, they have HORRIBLE people skills, HORRIBLE customer service skills, they don't know ANYTHING about ANY of the properties. They couldn't tell me which mailbox was mine as it was a community mail box. They refused to let me see the house before I was able to rent it, I was in a bind and had JUST moved across the country and needed somewhere fast. Not to mention, when we moved in, the walls were heavily chipped horribly painted and SUPER dirty from the last tenants, the carpets were dirty and matted - it looked like we had lived there for years. THe house in general was disgusting and the photos they posted were deceiving and the realtor helping us even "warned us" the photos were 11 years old after we already signed the lease. They are rude and incompetent. I would never and WILL NEVER EVER recommend this sham of a company to anyone. STAY AWAY - BEWARE YOU HAVE BEEN WARNED because that cute house down the street isn't worth it! read more

Very unorganized, keys are jumbled (even gave us keys to our neighbors on accident and laughed it off), and communication skills are non-existent. Once lease is signed the renter is no longer a first priority when it comes to maintenance issues . Front desk staff are friendly but cannot keep up due to lack of organization. I'd look elsewhere if you want some consistency and accountability in your rental providers. read more