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    Bancroft & Associates

    1.3 (83 reviews)
    Closed 10:00 am - 5:00 pm

    Services - Bancroft & Associates

    Property management

    Listing agent

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    Page 1 of 3

    Ask the Community - Bancroft & Associates

    Review Highlights - Bancroft & Associates

    After an extreme nightmare with another property management company, I found Bancroft and am so very grateful.

    Mentioned in 10 reviews

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    Rentals America - Tucson Property Management

    Rentals America - Tucson Property Management

    (22 reviews)

    Richland Heights West

    We searched the Tucson area for property managers ... and found many…read more Many we wouldn't consider! Then we checked Rentals America reviews and were very favorably impressed by the positive reviews by both owners and renters. We're delighted that Charity King represent us. To paraphrase the advice for having a happy life ... Happy renter, Happy owner Ira

    I was re/searching property management companies for my first-ever rental property. I wanted…read moresomething local but also an agency that had longevity and, of course, good reputation/reviews. I recognized early that given the sheer impossibility of satisfying all tenants, or owners, no property mgmt company is going to have higher than a 4-star average. And then I came across R.A. with a solid 4+ star average. As I read through dozens and dozens of reviews (here and other platforms), there were a couple of managers themselves who stood out. One was Laina (who turns out to be a supervisor) and the other was Irene. My first inquiries (whether to retain them, what I need to know to be a good LL, and what to watch out for) were directed to Laina as I was preliminarily curious about their management style, prerequisites, and costs. I was especially concerned about the tenant vetting and application process. Laina was extraordinary - always easy to reach and never rushed me in my relentlessly probing questions. I was impressed by the guarantees and the no-commitment promise that RA stands by as well (that's confidence!). Once I had finally settled on RA to manage the house I had purchased I was fortunate to be assigned to Irene. She is meticulous, punctual, responsive, demanding, patient, persistent, and somehow still manages to accomplish all that with good nature. I wouldn't want anyone possessing less than every one of those standards to be responsible for supervising my home. She is also accessible by direct texting and email and has always responded within hours if not minutes. When I thought my house was ready to be listed Irene stopped by to lend her critical eye. I kid you not, she found 15-18 things that needed fixing, cleaning, removing, painting, or installing. And fair warning, many of those issues are deal-breakers for RA (refusing to publish my rental until they were fixed). However, their high operational standards translate into presentability. It took me, plus a hired handyman, almost 2 weeks working every evening and wknd to get the entire list finished... and it made a world of difference. It's remarkable what "you can live with" vs what is appropriately marketable. R.A. was running a summer retainer special of $599 that included all of the above and also professional photos for the listing - on par with the industry. The $99 flat fee/month for management was another selling point. There are a couple of companies that will manage for slightly less (e.g., $75/mo) and a couple that charge a flat 10% per month no matter how high the rental price is (which is ab$urd). RA's costs include two random inspections/year, the dreaded eviction scenario, and it places them between you and the tenant as the primary contact for all things - from complaints, to rent, to repairs. Once you've hired RA, you'll get a monthly newsletter and occasional articles about being a "landlord" and about market conditions in your metro area. They are loaded with helpful tidbits and illuminating graphics. Note: rent is typically due from the tenants on the first of the month but the transfer to your bank account will occur on the 10th or 11th of the month so digure how to float your mrtg payments accordingly. There is a bricks/mortar location just north of Campbell/Ft. Lowell and that was also important to me - to lend legitimacy to the company. It is modest, with basically a front desk and small office but it's staffed by a receptionist M-F from whom you can get sample documents and preliminary questions answered too. At the end of the day, property management is 30% fees/costs and 70% skilled diplomacy -- between owner/Mgmt and between tenant/Mgmt. You need to have those relationships working smoothly, precisely because of the inherent friction points that they so easily generate. In Laina and Irene RA's mgmt team does a tremendous job navigating each.

    Pima Valley Realty

    Pima Valley Realty

    (11 reviews)

    Midtown

    Terrible, no good and sorry excuse for a professional property management company. The female who…read moreruns things is obnoxious, lacks humility and is downright cruel. This woman has the audacity to claim that 2 residents who passed away within 24 hours of each other have "broken" their lease. How? By passing away? As far as the property goes, many issues were never addressed including leaky windows, water damage and so much more. Pima Valley is in direct violation of Arizona Renters Rights and has been reported to numerous agencies. There is a reason Pima Valley is rated so low. They are awful human beings. Stay far away from this business. Slumlords. Update 2/12/2026: The real issue with this business is Deb. Deb was caught red handed by children of the deceased residents in question discussing privileged and private financial information with an outside party who has no authority to receive this information. I have also spoken to this businesses attorney and made him aware that private financial information has been shared by Deb and that both parties cease and desist immediately. The attorney was perfectly reasonable and understood. Deb was and has always been completely unreasonable and completely ignorant to basic facts. For us this is not about the money, it is about the principle. Deb, look at your reviews. They all say the same thing. You are unable or unwilling to do your job properly. You are unable or unwilling to maintain an acceptable level/standard when it comes to business. Time to hang it up and do something else. You are destroying this companies reputation.

    Tara is awesome!!! I was moving out of a rental that they had just taken over from Northpoint…read moreAsset Management. Boooo! She was prompt with her replies about getting my deposit back from stupid Northpoint and transparent about there incompetence. Pima has no hidden fees and reapplication "administration" fees. I was sorry to leave when they took over and am fully confident in their services.

    Fort Lowell Realty and Property Management - After thousands in deposits and advising things need painting and cleaned, this is what I was forced to move into and what I pay $1400 for..

    Fort Lowell Realty and Property Management

    (97 reviews)

    Richland Heights East

    Juan Miller was very kind very professional and he left my kitchen very beautiful and clean. Thank…read moreyou for your time and treating me and my dogs very nice. He can do work at my place anytime. Thank you. Felisa Martin Pratt and family.

    This company honestly should not be in business. In my experience, they are extremely…read moreunprofessional and difficult to deal with. Once you move in, it becomes almost impossible to get in contact with management. When our AC went out during the summer, our apartment reached 101 degrees and stayed that way for a week. We were not offered a hotel or any temporary solution. We ended up paying out of pocket to fix the AC ourselves, and nothing was deducted from our rent to compensate us. When it came time to move out, communication became even worse. They ignored calls and messages, making the process unnecessarily difficult and seemingly trying to force us to continue paying rent for additional months. Safety is also a major concern. There are frequent break-ins, especially in the laundry room. Strangers regularly attempt to enter the property. I've witnessed ongoing fights, drug activity, and needles and other dangerous items left on the ground where children play. Children are often left unsupervised at the pool. This is not a safe or family-friendly environment. Management is dismissive when concerns are raised. I personally saw a neighbor assaulted by another resident, and nothing meaningful was done. Instead, it felt like management targeted and pressured residents who spoke up. The facilities are poorly maintained, safety is ignored, and the only thing that seems to matter is collecting rent. I would strongly advise anyone considering renting here to look elsewhere.

    New Concept Property Management - Mold in walls

    New Concept Property Management

    (26 reviews)

    RUN! Don't walk away from ANY property managed by these people. They are SLUM LORDS. They are all…read morerelated to each other and all their "contractors" (Johnny and Sons, particularly) are just handymen that work for them. I rented a higher end townhome from them in La Paloma. The house was INFESTED WITH RATS, had MOLD GROWING IN THE WALLS, and an old, decrepit AC that routinely broke down and created extremely high electric bills for me. I notified them of the sound of rats in the walls (see video) in early November, and they dragged their feet getting a guy in the attic space until January. The pest control guy said the attic was "full of rat shit". BTW, inhaling rat feces can lead to death (Hanta virus). Mold was discovered in master closet from a leak inside the wall. I had to pay for a mold inspector to come out. During remediation, rat feces and mold can be seen in the videos/pictures I'm attaching. Both my four year old son and I developed coughs and insomnia living here.. not sure if it was from the mold, rat feces, or both. To top it all off, they are now nitpicking over ridiculous things at move out, blaming me for weak water pressure in the kitchen. There is a hose spigot on the other side of the kitchen faucet wall that corroded due to 40 years of neglect and it just busted off. Johnny and sons then "jimmy rigged" the spigot, and the water pressure then nose dived in the kitchen (see corroded spigot). After all this headache (literal), they are now only giving me back half my rental deposit.. even though I left the house in immaculate condition (even paid to have carpets and floors professionally cleaned). Needless to say, I'm now taking them to court.

    Not rent-ready at move-in, overcharged at move-out. In my experience, New Concept shifts normal…read moreturnover costs onto tenants. Document everything. Short Warning: My experience with New Concept Property Management in Tucson was awful. The home wasn't rent-ready at move-in extremely dirty, overgrown landscaping, and existing damage. Of course they blamed the homeowner. At move-out, they tried to bill us for things that were never in the lease, pre-existing, or undocumented from paint damage to a TV mount, and inflated cleaning fees. They also failed to properly address serious maintenance issues, like a large mesquite tree that fell into a brick wall and took months to repair, then sent a vendor to start removing it with zero notice to us. In addition, mid-lease property inspections may have been conducted by someone without the proper licensing, raising further concerns about compliance with Arizona regulations. Feels like they shift normal property turnover costs onto tenants. Full Review: If I could give zero stars, I would. Our experience with New Concept Property Management in Tucson was extremely disappointing. The property was not rent-ready at move-in landscaping was incomplete, cleaning was not done to where we found food items and debris in the freezer, and multiple issues were left for us to address. Despite this, they are now attempting to charge us for "restoring" the property to a standard it was never in when we moved in. They refused to remove charges for items that were undocumented, pre-existing, or not our responsibility under the lease, including: Landscaping neglected prior to move-in Light bulb charges with no evidence provided Paint damage that was clearly documented in our move-in photos Reinstalling a TV wall mount not listed in the lease or identified as a fixture Inflated cleaning charges, despite previously valuing a full cleaning at $150 at move-in Refrigerator filter replacement with no prior notice or lease requirement They even implied we might be charged for an AC service call that should have been avoided with basic troubleshooting. On top of that, a large mesquite tree on the property fell into a brick wall and took months to repair, leaving the wall damaged and unsafe. Without any notice to us, they sent a vendor to begin removing the tree completely disregarding tenant notification requirements. Adding to my concerns, both the four-month and mid-lease property inspections may have been carried out by an individual without a valid Arizona real estate, which, if true, raises questions about the legality and professionalism of their inspection process. In my opinion, this company shifts normal property turnover costs onto tenants, ignores their own maintenance obligations, and fails to follow proper legal and procedural standards. Based on my experience and what I've since seen in other negative reviews this appears to be a pattern of improper business practices. Renters, be very cautious. Document everything.

    Bancroft & Associates - propertymgmt - Updated May 2026

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