I will try to keep this as short as possible as we are currently staying here and still in the middle of vacation, but I am so disappointed that I have to write the review now.
Overall for the price, this place is worthwhile if you are on a budget. Nothing fancy and it's clean. New owners, Kurt and Kelly, bought the place 7 months ago and are in the process of making renovations. Our initial impression was great. Everyone we came across was very nice and pleasant (except for Kelly, one of the owners, which I will get to).
We stayed in room 5 closest to the kitchen/bar area. First morning, we are woken up by workers talking loudly outside our door and slamming doors (the doors were swelling due to the humidity, so understood).
We approached Kelly to ask if we could cancel the rest of our stay after telling our story and she directed us to speak with Kurt. (Side note: my wife is pregnant and this is our babymoon and all we want is to be able to sleep in on our vacation) Her attitude was borderline annoyed and passive aggressive. Kurt told us we could cancel but he could only refund us 100 dollars for our 5 night stay. Ok, no problem. He then offered to move us to another room away from any potential noise. Sweet! We chatted him up and he was great. Very accommodating.
So we move into the room and everything seems ok. We go out for the day and come back to our air conditioning not being cold at all. We wait a few hours to see if it improves but it's still barely cold. It's extremely humid here right now and 85-90 degrees and the windows to our room are not sealed completely (blinds).
On the way out to dinner. I approach Kelly nicely with a smile and ask if she can have someone check out the air conditioner. She blew me off completely and asked if we left the air conditioning running all day. Call me crazy but are we really expected to turn the AC off in a room we are paying to stay in which was advertised as having AC?! What if we wanted to stay in the room all day? Were we supposed to sweat ourselves into misery? Not to mention but when we returned from our excursions the AC was ironically set to FAN ONLY. She then proceeded to tell me the rooms originally didn't have AC and that they put them in (not sure what the point of that was) and that's the way the air conditioners are (apparently not cold at all). She then told us she could put us back into our original room which was just patronizing at that point and unnecessary.
If this is the attitude any owner is going to take with their guests, the business is going to fail. Air conditioning that works (if you're going to advertise that you have it) and being able to sleep past 7AM shouldn't be too much to ask for. There are plenty of people that are going to be much worse to deal with than us.
Save yourself the time and stress on vacation, spend some more, and stay at the malecon or hacienda tamarindo if you come to Vieques.
Kudos to everyone at Bananas, but Kelly is the problem. read more