Worst customer service ever!!!!
Had to return a sweater my wife bought and I realized the receipt was close to the return date so I called the store and spoke to the manager (can't remember her name, but she was an Indian lady with a turban). She confirmed the time of purchase receipt date was fine to return but said the item was on sale, I asked if that effected the return price and when I told her the original price she said again it was fine and would be refunded at full price since it wasn't bought on sale
As I get to the store, the cashier takes the item, processes the return, then had to ask the other lady about it being on sale now. I told the lady I spoke to the manager and she said it was a full price return, she had to call and confirm (waited 10 minutes for the manager) and questioned why there was even an issue if the item was bought at full price. Isn't that the store policy???
Manager finally comes, says "yes, I remember you, full price return is fine." But then she checks the price tag is on, which it was, and then I heard something I've never heard in my 34 year adult life. She said, but the "joker" tag is missing. What is a joker tag? I said I have the receipt, and sales tag. She said the joker tag is hidden inside the sweater by the spare button. Never heard of anything like this
She said it is impossible to make a return without the joker tag, the computer won't allow it. I obviously argued and said "how do you know it was in here"? I had the original bag, my wife didn't even wear it, she didn't like the color in the end.
After a few minutes she finally says, fine, I can accept the return. Wait! I thought the computer didn't allow it. I said thanks, and she replied, but only at the now sales price. What??? Why???
I've now wasted 30 minutes of my time and life, and give up in frustration. She then processes it IN THE COMPUTER, wow , what a miracle. She clearly was lying!
Guess the sales price, $7 for a $60 sweater my wife paid full price for
Obviously I declined and left to never return and told my wife (who used to love shopping there), don't spend any $ without dishonest and unethical stores.
And too funny the store rips you off $60 for a sweater than in 60 days is now $9, what a joke
Karma will get you manager lady, can't want for you to get $60 stolen from you read more