Run! Do not come here! Worst customer service ever. I spent 25 minutes trying to get a cashiers…read morecheck. Because of cashiers negligence I had to drive 50 minutes to fix their problem. Instead of trying to make it right they blow you off. Closing all accounts. Done.

Worst experience at this office loan officer approved you request all information but make it…read moreimpossible to get approved there's always something else needed or agents seem to have too much on their plate where there's miscommunication

This place has always had excellent customer service. I went about a month ago, but it was closed…read more(by appointment only) due to COV-19. The lady that worked there asked me if I had an appointment, I told her no but I needed to do some deposits with privacy, so she let me in to handle my work. She is awesome, I recommend this place over Wells Fargo. The customer service is great Thank you First Imperial for my banking services.

From the owner: FICU has a team of exceptional representatives that specialize in financial services, including…read morechecking and savings accounts, consumer loans, retirement accounts and more.

I have been banking with First Foundation bank (El Centro Branch) for several years and I couldn't…read morebe happier! They are extremely helpful and they have a much better return rate on their money market and CD's than other banks! I love that they welcome me by name when I walk in and I don't have to wait in long lines. I can't say enough good things about the customer service, etc. at this bank! I quit my credit union to move over here and I'm so glad I did!

The service at this bank is terrible. I am considering calling corporate to file a complaint. They…read morejoked about my name and thought it was so funny but in reality it was embarrassing because they were shouting and laughing at me, all I wanted to do was deposit and leave. They are childish and very unprofessional to be working in the banking industry. And speaking in Spanish about me like I didn't understand what they were saying was also unprofessional, I had to answer back in Spanish so they knew I also spoke Spanish. Bad service all around.

I went in to open ANOTHER account and ended up being harassed by the lazy banker, Alejandro, who…read morehad initially told me that he couldn't immediately help me. I had to call the Wells Fargo customer service line to help me because of their incompetence. I had Alejandro interrupt me like a 5-year-old child while I was finally getting help from the customer service line. I had to file a complaint against the associate; it was such an unbelievably GHETTO experience.

I find that I have had a bad experience almost every time I deal with BofA. Service sucks and they…read moreact like they are doing you a favor. Just canceled my accounts with them.

Tellers are always helpful and nice. Great dealing with "live people" and not computerized…read moreanswering services!

So instead of being like every other bank , credit union and not allowing a charge they allow any…read moreamount of a charge and then charge you $33.00 per transaction. No matter how much you are charged ex. 9.99 for iTunes , they always charge a $33.00 charge to ... idk cover their losses whatever , instead of simply denying the charge. I ended up 168$ in the hole and my paycheck was 184. I won't have money for gas or groceries for two weeks. As if that wasn't bad enough I can't even close my account once I've paid the debt off. I have to drive to el centro from San Diego , to one of their few locations that will probably charge me $ to close the account with their nightmare of a bank. Your app is horrendous Your phone support is trash Dissatisfied beyond belief. Warning all my friends and family away from your "institution"

Absolute garbage company and website. You can't even get to speak to an actual person regardless of…read morethe issue. Avoid them like the plague!

This credit union is the worst there is. Their customer service both on the phone and in office is…read moreterrible. They lie, and use other banks to do their external transfers, so if the customer ever have a problem with a n external transfer it becomes a nightmare to get their money back. I will never again use this bank not even the clean my ass with.