We needed services on a Saturday. The parking lot was packed and there was a crazy long line for…read morethe tellers. Luckily, there were 6 tellers & 3 working at desks and one at an information desk. We, normally, do everything online so I haven't been in a bank in ages. And after seeing the line, it will be a while again. I'm not a fan of BoA. But I have had one account and a credit card that I have had for about 30 years so we keep it for emergencies or when we plan to make a big purchase in a place where we can't get to our regular Chase bank. I would use this only for the reasons we stopped today. Our teller was very nice and did a great job giving the 4 stars.

Bring all your camp gear because you will be waiting in line for days coming to this location. I…read morebelieve this is the only branch in town. The line for the usually ends up in the street. Let's not even get started for the teller line.

Run! Do not come here! Worst customer service ever. I spent 25 minutes trying to get a cashiers…read morecheck. Because of cashiers negligence I had to drive 50 minutes to fix their problem. Instead of trying to make it right they blow you off. Closing all accounts. Done.

Worst experience at this office loan officer approved you request all information but make it…read moreimpossible to get approved there's always something else needed or agents seem to have too much on their plate where there's miscommunication

Excellent customer service provided always. Customer for over 30 years. Quickly resolves when I…read morehave fraudulent charges.

Came here to open a bank account. It was super busy but I was happy to see the line went quickly…read more Now the guy who open our account was very nice but oh my god did it take for ever! It should not have taken him an hour. All our information was already in the computers. Not sure what took so long. No bathrooms, had to leave and run to McDonalds. Free parking. Nice employees. No free coffee like some banks.

Tellers are always helpful and nice. Great dealing with "live people" and not computerized…read moreanswering services!

So instead of being like every other bank , credit union and not allowing a charge they allow any…read moreamount of a charge and then charge you $33.00 per transaction. No matter how much you are charged ex. 9.99 for iTunes , they always charge a $33.00 charge to ... idk cover their losses whatever , instead of simply denying the charge. I ended up 168$ in the hole and my paycheck was 184. I won't have money for gas or groceries for two weeks. As if that wasn't bad enough I can't even close my account once I've paid the debt off. I have to drive to el centro from San Diego , to one of their few locations that will probably charge me $ to close the account with their nightmare of a bank. Your app is horrendous Your phone support is trash Dissatisfied beyond belief. Warning all my friends and family away from your "institution"

Yesterday 12/0125 about 1:45 pm My Mom and Dad are elderly . Dad couldn't hear the teller so my…read more mom answered her question was told know one ask her a question to go seat down. They were told to move to the side never got helped. They were both discriminated due to age also the Teller Patricia Sanchez was Hostile poor customer Service. As a former bank teller with Washington Mutal who Chase bought out they would have never tolerated this behavior. Chase Bank you need to do better hiring employees who have core values and customer service skills

This is the only Chase Bank in town so good or bad-this is it. Luckily, we like this branch. It has…read moreits own parking lot with enough spots even when it gets busy. We have not had long lines like someone mentioned. We have gone in and out, taking care of banking within minutes. The tellers and others we have worked with have been friendly and professional. I would definitely recommend this Chase Bank. It seems to be a decent place to bank.

The bank name has changed names 3 times in 7 years. I have had multiple problems with notifications…read morein which automatic payments come out, creating a negative balance. I have paperless notifications, text notifications and the app that allows notifications. When an overdraft occurs, I get no text, no email, no notifications on the app. I get a daily $5 overdraft charge. I get phone calls concerning possible fraud when I use my card but no notification when I can get charged $5 daily. I have tried to close my account over the phone because I moved 2 hours away but was told I needed to come in to close my account. Today I closed my account but I had to pay $95 in overdraft fees . This is a non-ethical bank.

Absolute garbage company and website. You can't even get to speak to an actual person regardless of…read morethe issue. Avoid them like the plague!

This credit union is the worst there is. Their customer service both on the phone and in office is…read moreterrible. They lie, and use other banks to do their external transfers, so if the customer ever have a problem with a n external transfer it becomes a nightmare to get their money back. I will never again use this bank not even the clean my ass with.