All around horrible. The renovations done have left this branch worse off than before! Horrible customer service from desk staff...didnt catvh her name, but she's the mildly tall, frilly-haired caucasian lady, no glasses, who was working the 1st shift today (12 July 2017.) I knew she was clearly assisting someone, but I was attempting to ask if she could assist me next.
Rudely, and with an attitude, that no one of proper upbringing would display, kurtly cut me off and ran off saying "I'm with a customer, so...yeah..." And she did this with the dismissive hand gesture. After being waved off, literally, she never bothered returning. She simply walked past me a sexond time and went into the staff office for her books and belongings and rolled out at 2:00pm on the dot.
If any of her coworkers or supervisors read this, let her know that unprofessionalism will not be tolerated in the public sector! If you're overwhelmed working at a library, be frustrated with yourself or call out that day because no tax-paying patron deserves your disappointing services.
This branch has such a small selection of books...tables and computer lab takea up more square footage than books. This is a library we're describing here!!
I will visit once more and hope to see more positive and eager 1st shift staff. 2nd shift is currently amazing and sooo helpful! No complaints!
Pikesville, Catonsville, Woodlawn and Towson are far more stocked and each has more than two (2) catalog search computers.
AGAIN: WHAT WAS THE POINT OF THE LENGTHLY RENOVATION? read more