My unit was burglarized and trashed. I can't believe I put my furniture and heirlooms here. The…read moremotto stands true- "We treat your things like we would treat our own" stay away from this hell hole- uhauls were rented and 250+ units hit. Best part? Nobody was working the day I came to clear my unit so I went to the one across the street and the police were there and it had been robbed as well

This was my first time renting a space and I didn't know what to expect, but if you're looking for…read moreany customer service - keep driving, this isn't it. The staff are hardly ever in the office, the restrooms are doable, the cost feels ridiculous and I hate the hours. The location is great, but unless you have flexible work hours or don't mind doing everything on the weekend, I wouldn't recommend because the doors lock at 6. I currently have a 10x10 and my payment went from 150 to 200 so quick I couldn't even blink. I will be getting my stuff out ASAP. I've already given too much too this place.

We had a great experience with Keillah and Big Tex on Wesleyan. The service was excellent and the…read morestorage area is clean and neat. Highly recommend this store.

We had a large unit here for 5 years and highly recommend. The space was clean, well lit, plenty of…read moredollies available, and the elevators always were working, a must as we were on the 6th floor. Keilah Cantù in the office was super nice to work with whenever we had a question. Secure entry and exit, always felt safe going in and out.

Great storage complex. Tremendous staff, unit,parking and…read moresecurity.

I had a very positive experience. Brooke has excellent customer service skills and it was…read moreexplained that upkeep with pest control is maintained. If I ever need a storage unit again in the area, I will definitely give consideration to this business.

Excellent service, facility, and location. Convenient access hours during weekends and holidays.read more

I had my things in my first unit for about 6 months, and then I rented a second unit for my…read morefurniture for about 3 months. Some things I was not happy with were that the "climate control" was on the warm side. When I got my furniture out some of the off-white pieces had darkened and discolored, I assume from the heat and humidity. Also, some items with glue or adhesive were damaged. I don't know what temperature the building is supposed to be kept at, but it wasn't cool enough. When I rented my first unit there was a trash can in the lobby area where the elevator is, but eventually that disappeared. The dumpster is also inaccessible to customers. There is a restroom by one of the elevators, but every time I tried to use it, it was locked. If vagrants getting in the building and using the restroom is a problem, then why not require the doors to be opened by codes all the time, not just at night, or put a key code on the restroom door? That way paying customers are not inconvenienced too. I was driving about an hour to get to the storage business, so a restroom would have been very helpful after a long drive. Many times when I came to put something in or get something out of storage during the week, the same car was parked right in front of the doors to the elevator. I never saw anyone getting in or out of the car while I was there, so I can only assume it was an employee's car. There is not a shortage of parking, so why park in a spot that is going to cause an inconvenience to customers? If I ever need to rent a storage unit again I'm not so sure that I will go with Big Tex again. They are pricey for what you get.

Responded promptly (next day) to my concerns including appropriate refunds and changing rent to…read more5x10 rate for the 5x10 unit. Was still a very painful move-in but I respect the speed with which they tried to make it right after the fact.

WARNING!!! PROS:…read moreI've used this place for a little over 2 years. The place is nice, clean, safe and the staff is friendly. CONS: First,they raise the rent at least twice a year; so don't expect to keep the low quote you get when you first sign-up. Second, they do not own up to their mistakes; I made a payment over the phone in which they did not actually process the payment. I got a letter in the mail stating that I am deliquent and that they added a late fee. I called and spoke with the manager to explain what happened and to have him waive the late fee. He refused to refund the fee even with it being their error.

Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

Cynthia was beyond helpful! From the time we showed up to the time we left, her focus was on us…read more She answered all of our questions and made sure our experience was the best. I am a first time customer to Public Storage and I will make it my priority to recommend others to Public Storage for their storage needs, and even better, to Cynthia specifically for assistance. Thank you Cynthia, look forward to running into you in the near and far future. Kayla

This place is a joke! I'm sharing my experience to warn others about significant problems at this…read morefacility: Safety Concerns: During my tenancy, I was trapped in a malfunctioning elevator along with other tenants. We had to call police and fire departments for assistance. This created dangerous conditions and prevented access to our belongings. Discriminatory Treatment: I experienced what I believe was racial profiling and discrimination during my time as a customer. Despite having paid my bill in full, I was illegally locked out of my unit on two separate occasions. This occurred while I was preparing to move internationally, causing me to nearly miss my flight and preventing me from seeing a dying family member--one of the most painful experiences of my life. Poor Customer Service: When online payment systems weren't working, I was instructed to come in person to pay Staff was confrontational and accused me of saying things I never said When I respectfully corrected the misinformation, I was locked out of my paid unit in retaliation Despite documented attempts to reach managers David and Brian over the course of a year, I never received callbacks Staff claimed to have "hundreds of notes" on my case but never followed up Financial Practices: Rent increases occur with unusual frequency--every other month--which is excessive compared to industry standards. The facility is overpriced for the quality of service and treatment provided. Final Thoughts: This company prioritizes revenue over customer safety, dignity, and basic service standards. I strongly advise potential customers, particularly people of color, to seek alternative storage options. After these experiences, I will never trust another storage company with my belongings and would sooner invest in private storage solutions. I'm documenting these experiences and will be removing my belongings as soon as possible.

Super clean and new building! I came in to visit and see the facility and was able to see the model…read moresizes of the units in their lobby. Then I went to see the actual units that I would be able to rent with the office worker. It was super nice to be able to walk the facility and they have great security and set up. I ended up renting the unit the same day so I could get the exact unit I wanted because the system didnt allow me to reserve that specific unit for some reason. Overall great place to rent a storage unit if youre looking for one! It's month to month so as long as you notify them 24 hours before the day of the charge they won't charge you the following months rent. Super easy.

Smartstop bought out Amazing Spaces which was an amazing facility. Since Smartstop has taKen over…read morein July 2025, they have raised the prices twice. we list our discounts including my veterans discount and AAA discount. This facility is not climate controlled, I have a thermostat in one of my units and it reads 82*. Most of the cameras have been removed. They no longer treat for pests and there is no maintenance. They have removed majority of the cameras around the facility. Each unit, no matter the size, cannot have over $5,000. total of worth in their unit. If u do it's not covered. We lost our conference room, coffee bar and the great employees that made Amazing Spaces a great place. The new owners are a bunch of suits who are only there to make money. I was told today that rent will go up every so many months. Read their contract it's all in the contract. I have a lot of units here and I'm looking for a new facility to move to. I had a lot of friends here and most have moved out. My rent has gone up $200. since July. This place is a rip off and don't do it you will regret it!!!!