Over the last three years, I have rented several times from Midwest for events. These were pretty…read moremajor - included tents, chairs, tables, tablecloths, portable toilet, etc. Overall the experiences have been very good. Delivery/pick up has been timely, and rental items were in good condition. For one event in 2023, the sound system did not work well at all, since then i have bought my own so I can't comment since then. My only real beef with Midwest is management's decision to rent the showroom out front to a quilting store and push their sales team into what's practically a closet in a warehouse way at the back of the property. In the past, you could see tables and other rental equipment before renting, which made it a little easier to visualize.

I just had my wedding in West Lafayette, IN at the Purdue Memorial Union, where we rented chairs…read morefrom Midwest Rentals. I am absolutely disgusted by the customer service and price-gauging that this company does. It seems like they are a monopoly in town, but if you can avoid renting from them, please do!! Better yet, if you're looking for business ideas in the area, this might be a good one! For a party rental company, they charge significantly extra for weekend (Saturday and Sunday) drop-offs and pick-ups of rentals. I do not understand how they are in this business if they cannot reasonably accommodate weekends. Cost breakdown: - For 250 chairs, the rental cost $1750 - The drop-off fee on a Friday: ~$100 - Pick-up Saturday after the wedding (INSANE!): $1500+ I was charged an extra $800 fee for Saturday pick-up alone and then when I was on my honeymoon, I received a surprise $500 credit card from them with NO COMMUNICATION. I had been on previous emails with Allison Brooks and NO ONE reached out to the lady who was paying the bills. There was a surprise charge for the chairs not being stacked. I was more than happy to pay the pick-up team for the extra labor, but I'm disgusted that they're turning a profit on the extra time and that those guys won't be seeing that full amount of money. Overall, 36 hours of 250 chair rentals cost me over $4k. This was the worst wedding vendor I worked with and did not provide the customer service that is deserved for payment of such large sums of money. I do NOT recommend using them and do recommend paying for better service out of Indianapolis. I'm just so disgusted by how expensive they were for such BAD customer service.