LONG REVIEW BUT READ BEFORE CONSIDERING USING THIS COMPANY FOR YOUR EVENT:…read more I should start out with saying I have been in contact with the owner Stacie MULTIPLE times and am left with nothing but frustration. Stacie is not a bad person but I do feel she is completely overwhelmed in running this business. I've been dealing with Funtime Services since April 1st 2025 trying to book a mobile petting zoo for my daughter's first birthday planned for June 2025 and the experience has been frustrating to say the least. Communication has been a major issue throughout the process, especially with Stacie herself since anyone else I did get to talk with couldn't help me in the slightest other than they'll leave a message for Stacie and then I never hear from her UNLESS I were to reach out and call and some how catch her available in office. Getting clear answers or even timely replies to emails has been nearly impossible. After multiple attempts to try and talk to Stacie herself once I did reach her two different phone calls I was turned away with "I'm busy right now doing something else , I can email you once I become available" (mind you then I'd never heard back at all) to which I'd have to reach out again and finally durning one of our last conversation, she provided general information she had to text to me at that moment and discussed two different pricing options for a petting zoo. She explained that she would be reaching out to two separate vendors at different price points. I informed her that I was more interested in the lower-priced option NATURALLY, but made it clear that I would be willing to book either one, as my main priority was securing a petting zoo so I would be waiting to hear back from her regardless who she was able to secure but to just let me know. So money was not the problem. Mind you any time I would voice my frustrations she keep reminding me "I don't make much money off doing this you know, at most I make $20" What should have been a straightforward booking has dragged on for over a month, and I'm still left with uncertainty and decided to not continue "service" with the company FunTime Services Event Rentals. If you're even considering Funtime Services for your event, just be aware that it may take an unreasonable amount of time just to start the process of securing your event. I really expected more professionalism and reliability for catering to such a nice suburban area like Naperville. Just leaving this review to show all what i experienced so anyone else out there knows what entails if interested in booking with them. Seriously proceed with caution.

I want to wish these people well in their new location. The two women owners are awesome, great…read morewith suggestions, honest with recommendations, and take a keen interest in customer satisfaction. We did have a slight mishap though and this is a good reason why when running an event it is important to confirm, confirm, confirm. I had suggested to my wife before our event that we call a few days before and the day of the event to ensure delivery. However we were all very busy and neither of us did. Well on the day of our event, the delivery was late. It appears our worst fears occurred and the drivers missed us. I called a half hour before the end of the window and spoke with Stacie. So it indeed was their mistake she immediately got on the case and stayed in touch with me until everything was corrected. Their prices are fair, they have a great new show room on route 59 which makes it so helpful to see tables and options in person. They also have a great selection and great ideas.I give a strong recommendation to consider them for your next party. Just make sure you take my advice and confirm your orders as well as your delivery!

I hate leaving negative reviews and pulling a total Karen, especially because I've used Fairytale…read moreEntertainment three times in the past without issue. Unfortunately, this last experience was disappointing from start to finish. I specifically booked Buzz Lightyear for my son's toy story party, but wrong costume arrived instead. Mistakes happen, and I understand that no company is perfect. However, the performer also arrived 45 minutes late to what was only a two-hour party, which significantly impacted the experience. What was most frustrating was how the situation was handled afterward. When I contacted customer service, I was met with arguments and skepticism rather than an apology. Despite providing a timestamped photo showing when the character arrived, they chose to rely on the word of a teenager rather than the evidence I provided. The conversation felt unnecessarily confrontational and dismissive. Eventually, they agreed to provide a $50 credit toward a future booking. Not only was that resolution underwhelming given the circumstances, I said I wouldn't be using them again and they eventually agreed to credit my credit card back, but weeks later I still have not received the credit. The issue wasn't just the wrong character or the lateness--it was the lack of accountability, empathy, and customer service. A sincere apology and a proactive effort to make things right would have gone a long way. As a repeat customer, I expected better. Unfortunately, because of how this was handled, I will not be using Fairytale Entertainment again.

We booked Belle and she was wonderful! She was exactly what my daughter dreamed of for her…read morebirthday. She did a beautiful job with the balloon characters and face painting. Everyone at the party was raving about how well Belle kept all the children entertained for 2 hours. I will definitely book with this company again.

I'm sure I've hit a world record for character rentals. I know lots of options when it comes to…read morefind Spiderman, Elsa and other princesses. However, this year my kids challenged me with wanting the following characters at their bday parties: one of the My Little Ponies, Pikachu (Pokemon) and Elmo. While I had to go elsewhere to find the pony (probably the most challenging of the requests), Blazing Birthdays was one of the few character rental companies that had both Pikachu and Elmo. I was most impressed with their communication. Their managing director, Scarlett, was super helpful on the phone and followed up with a very detailed email after our initial phone call. After hearing a bit about my parties we decided on 1 1/2 hours for Pikachu (30 min of Pikachu followed by an hour of balloon twisting) for 25ish five year olds. And then 1 hour of Elmo (30 min of Elmo followed by 30 min of balloon twisting) for 25ish two year olds. I received a call from the characters the night before both parties, which is a first in my many years of character rentals. I could tell by their voicemails alone that they were going to great...and I was right. Colman was Pikachu and ran around our party screeching "pika pika"- the kids absolutely loved playing with him. After 30 min of playing pikachu disappeared and Colman appeared ready to twist a lot of balloons, mostly swords for this crowd of 4 and 5 year old boys. He was also really great w/ the kids and had no problem getting their attention. Catherine was Elmo. She ran into some traffic issues so was a few min late to the party, but texted to let me know and was very apologetic so it was no big deal. I was a little afraid of how such little ones (one and two year olds) would react to Elmo, but she was super sweet with them and they loved her. She (or he) gave a bunch of hugs, posed for pictures and even danced around for them while they ate. And then after Elmo helped my son blow out the candles she reappeared for some balloon twisting. Half the crowd disappeared at this point to make it home for nap time, but the ones who stuck around really enjoyed the balloons...especially my 7 yr old who took advantage and probably had 5 balloons made for just herself. There are a lot of options when it comes to character rentals, but Blazing Birthdays is the first one I would call next time. Professional, reliable and priced fairly as well. Thank you Pikachu and Elmo for making my boys birthdays extra special!

We rented out the Elmo Character for my daughters first Birthday. Prices are not listed on the…read morewebsite but if you call the number (I believe her name is Lynn) is almost always available to answer questions and give information. She's very friendly and nice. The open communication is great. They offer a wide variety of services from characters to magicians, clowns, face paint and balloon artists. Elmo was wonderful. He was on time and not in a rush to leave when his hour was up. He was really great with the kids. We played games like limbo and sang interactive songs. Elmo read books to the kids and posed for pictures. The energy level was great and all the guests left happy.

We booked Ms. Rachel and it was a terrible experience. I was beyond disappointed. The character…read morethat showed up barely talked she did not talk to any of the children and did not smile. She didn't say "hi" when she arrived: she looked scared to be there. She played a "game" with the kids by taking out a flamingo and telling one kid to hide it and asked me to help her talk to the children. The kids couldn't hear her because she was speaking so low. When it was time to "face paint" she stood there helpless until my sister in law asked her if she needed something and she said she didn't have warm water. But I wonder if she hadn't asked would she have attempted to try. The only time she seemed enthusiastic and talked was when she was going and it was time to ask for her money. I am truly disappointed and feel it was such a waste of money.

We recently booked a princess appearance with Characters IO for my daughter's birthday, and while…read morethere were some positive aspects to the experience, there were also disappointments that are worth sharing for others considering this company. To start with the positives: the princess looked fantastic and looked exactly like the character she was portraying. She brought a couple of books and coloring supplies, which the kids enjoyed doing alongside her, and she danced with the girls in a circle. However, one of the reasons we booked with this company was that the initial booking emails highlighted that the princess could provide simple face painting. Unfortunately, when she arrived, she did not bring any face paint. This was especially disappointing as face painting was my daughter's top request. During the event, the princess was fairly passive and required prompting--such as being asked to join in the singing during the cake cutting--rather than taking initiative during key moments. After the party, I followed up with the company to express my disappointment and to better understand what went wrong. They responded that face painting is not guaranteed per their terms and conditions. I explained that this was not clearly communicated and asked what I should have done differently--whether I should have confirmed in advance that our specific princess could provide face painting. Despite sending seven emails and five follow-up texts, I never received a clear response or guidance on this. So while the appearance was visually impressive, the lack of clear communication and follow-through on a key feature left us frustrated. If face painting is a priority for your event, I would recommend confirming it very clearly in advance--or booking with another company that can guarantee it.

Beautiful store, clothing and wonderful stylists! Always…read moregetting new merchandise in and great prices

I just came here this past weekend since my daughter was attending a friend's Princess Birthday…read moreParty being held here. This boutique is half girl's birthday party event space and the other half retail upscale women's clothing. I didn't pay too much attention to the retail clothing side so my review is mostly on the event. The space is decorated lavishly and totally belonged out perfect for any little girl who loves princesses, pink, glitter, or bling. Needless to say my daughter was in heaven. Now I have tried me very best to get her interested in anything other than pink princesses, but she is a girl who knows what she wants. They offer a rack of nice play dresses for the girls to choose from. We had a group of 8 and they all found a dress they liked in their size no problem. We started with a craft - decorating a foam door tag with markers and stickers. Then each girl got their nails painted and hair done. We had a princess dance party then they had a fun princess parade on the stage (more of a one step platform). All the girls loved every minute. My friend brought in her own cake and the staff sang, cut and served the cake. At the end each girl got to make their own lip gloss. The party was 1.5 hours of pure joy for my girl. We left with some swag too. A fluffy princess tiara, a magic wand, our craft, lip gloss, and enough glitter to fill my purse. The young women on staff who helped with the party were so nice and bubbly with the young girls. They were professional and nice. Overall it was a fun time and would suggest this place to any girly girl needing a birthday party.

Valerie from Premium Princess Parties was awesome! She came as Bluey and totally nailed it. The…read moreballoon twisting was so much fun, and she was professional, friendly, and so entertaining. Definitely recommend her!

From the owner: Women owned, Valerie has decided to open her own character, princess party entertainment company…read more With singing, a coronation, facepainting, dancing, balloon animals, and acting experience, this is her passion. She wants every child, especially the birthday kid, to feel important on their special day.

Jessica was great! She came to our grand opening at our fish store! She was on time and in costume!…read moreAll the kids were so excited to see Ariel and get their face painted. She was very professional and did a great job! If we are ever in the market for a face painter we will be giving Jessica a call!

Dreamcatcher Entertainment helped with my younger cousins birthday party. Jessica was quick,…read moreprofessional and extremely flexible with our needs for the party. She did a surprise Snow Queen appearance that left the kids talking hours after she left. Highly recommend!

So I only found out about this amazing business cuz Hawthorn Mall had an event to meet Belle. This…read moreprincess came right out of the movie! She was so in character and was great with the kids Her royal helper was great too! I loved how magical everything felt! Hoping to hire Mulan or Raya for my daughter's birthday this weekend! Can't wait!

From the owner: Local Fairytale Celebrations character bookings in the Lake in the Hills and surrounding areas!read more

My Party Princess is a dream to work with! They do a wonderful job at making the day magical for…read morethe littles (and i'm sure the preteens too) my 4 year olds princess party was so much fun, the staff was so helpful and sweet, we invited Rupunzel to the party and i highly recommend adding a princess to your party, it was so cute. The pizza package worked out wonderful for my crew, all in all an amazingl stress free party, Thanks Melissa!

I just had my daughter's 6th birthday party and was extremely satisfied with all that My Party…read morePrincess did! We had the royal treatment and my birthday girl felt so special getting her hair done! They took care of the entertainment, the snacks, decorations, cake...literally everything! All that I had to do was take pictures (and pay) All of the girls who came to the party had so much fun! I highly recommend!

Amazing Experience! I have used this company twice and they…read morehave always done an amazing job! Lauren, the CEO does a great job at communicating with her customers and working with other businesses! Elsa and Anna look identical to the movies and they will even get in character, definitely recommend for either your child's party or a company event!

Princess did not show up!!! Purchased a Groupon, asked for a date, they confirmed a date and time…read morewithin 15 minutes of my requested time. I provided them with my address and thus replied, "thank you". Princess never showed up. When I inquired they said I never confirmed a time???? Poor customer service. Based on my very consistent emails within a few days of purchasing a Groupon you could clearly tell I was interested. If they need additional information from me, I would have hoped they would have been a bit proactive in clarifying. When you pay $100 for 30 minutes you hope for a level of customer service. Let's hope they take accountability for misses on their side and provide a refund.