I have purchased many new vehicles over the years, including domestic, Japanese, and german luxury…read morebrands. I did a lot of research on what to buy, and tried a dealer in another state (horrible experience) but I was very impressed with Parker Lexus, and with my salesperson Tony A. the entire process was easy and this was the best purchase experience i have ever had. I STRONGLY recommend Parker Lexus and Tony was simply amazing. (note: 2026 Rx350h and very happy with the vehicle)

Parker Lexus, a somewhat generic dealership that on the surface, seems pretty average. However, if…read moreyou dig a little deeper you might be running your chances. When it comes to a purchase, test drive, or even a conversation they are more than standard and seem pretty fair. However, you run insane risks and they don't help you.

So let me tell you about this whole car-buying adventure... it started with me innocently "just…read morelooking." You know how that goes. I hopped on Edmunds, then slid over to the dealership website, and there it was... the Subaru Crosstrek. Blue. Not just any blue--that blue. The kind that makes you start rearranging your budget and your life decisions at the same time. Of course, I did what any reasonable person does--I went and had a little chat with ChatGPT, plugging in numbers like I suddenly had a finance degree. Credit score, trade-in, price... the whole works. Meanwhile, a salesman named Kevin texts me, asks what I want, gets my payoff, and says he'll get back to me the next day. Well... "the next day" gave me plenty of time to panic. After thinking it over (and probably overthinking it just a little), we convinced ourselves, "Yeah... we probably can't afford that Crosstrek." So I text Kevin and basically say, "Never mind, false alarm, ignore my dreams." ONE HOUR later... Kevin calls. This man comes back with numbers. Real numbers. Good numbers. "Wait a second... those are our numbers." And then he drops the kicker--it's for the SAME blue Crosstrek I had my heart set on. Y'all... we bought the car. For a better deal than we ever expected. And Kevin? That man didn't just sell a car--he showed up, followed through, and treated us like we mattered. In a world where you expect a sales pitch, he gave us honesty, patience, and somehow... our blue Crosstrek. Moral of the story: sometimes you say "never mind," and God (and Kevin) say, "oh no you don't."

Fantastic buying experience. So good that after getting a used car shipped to us, we came back to…read morebuy a new car in person from 5 hours away. John our salesman couldn't have been better, finance was a breeze and not pushy at all. Upper management acted as if we'd known each other 20 years and were just catching up. Great all around experience. I walked out with a new car and didn't feel like I had just gone 5 rounds with Tyson.

3 hr Oil change. Thats all that needs to be said. Had an appointment, showed up to my appointment…read moreearly, didn't leave till 3 hrs later. Asked for an oil change and a tire balance. They didn't even do the tire balanced but I had already been there for so long I went somewhere else.

Go see Ariel, the best in business! She took care of us really well! Helpful, made the entire…read moreexperience wonderful, definitely will be back!

very rude sales people on phone. cant get any info on any cars. I asked to speak to manager or…read moreperson in charge and they kept yelling for what.

This Chevy is located across the small shopping mall where Old Navy is…read more I go to this Chevy because it's on the way to my wife's office. I do love that they have the complementary muffins that disappear quick along with the coffee and occasional popcorn. I also did purchase my 2018 Equinox here. Service here can be quick depending on what you are here for.

Three months ago, I drove 439 miles (a 12-hour round trip) to purchase a vehicle from Bale. Before…read moremaking that drive, I specifically asked about receiving a second key. I asked again multiple times while I was at the dealership. At no point was I told it was uncertain or that I might not receive one. Instead, the salesperson repeatedly assured me that I would receive a second key within about a week and that it would be mailed to me. Right before I left, I asked one last time, "I'm going to get a second key, right?" The response was simply, "Yeah, you'll get that in about a week in the mail." To make matters worse, the salesperson volunteered personal information about the previous owner, telling us they had cancer and implying that was the reason there wasn't a second key. I found that incredibly unprofessional and unnecessary. A customer's personal medical situation should never be casually shared during a vehicle sale. Fast forward three months. I've called over and over trying to get the promised key, and all I've gotten is excuse after excuse. Today, I was finally told there's a possibility I won't be getting a second key at all. I was also told that it was "never promised" and that I had supposedly been informed when I arrived that they didn't know whether I'd get one. That is simply not what happened. If I had been told from the beginning that there was no guarantee, I would have made my decision based on that information. Now I'm expected to pay out of my own pocket for a replacement key because the dealership refuses to provide the one I was repeatedly told I would receive. This experience has been nothing but frustration. Between the broken promises, the constant runaround, and the unprofessional sharing of what appeared to be someone else's private medical information, my confidence in this dealership is gone. If you choose to buy from Bale, make sure every promise is in writing before you sign anything or leave the lot. Don't rely on verbal assurances like I did.

For months I attempted to trade in my 2020 GLC 300 for a 2023 model. I received the runaround ended…read moreup driving to Memphis to finance one from the dealership there. Within one week I began experiencing electrical issues. The vehicle would suddenly lose power the alarms would sound (yes although it had no power) and the dash would read "12 V battery electrical system malfunction." In May, I will have had this vehicle for three torturous years. The local dealership has been unable to remedy and they haven't had any loaner cars available since August 2025. Therefore, I have been in an enterprise rental car Incurring fees while continuing to pay the monthly note on a nonfunctional vehicle. I voiced my displeasure with the situation and Someone from the Little Rock dealership responded to my posts saying it was unfair and that they had not had my vehicle in their service department since October 2025. I want to mention the fact that the vehicle has been in their service department 14 or 15 times and is still having 12 V battery electrical system issues. One of the photos below is a screenshot of a letter by the then general manager of MBLR in 2023. He wrote it after I had been stranded and the car towed there 3 times without a resolution. The fact that this person labeled my post as unfair as if they are victims is appalling!!!

I am considering buying a used MB from a dealership in Tennessee. I called MB of Little Rock and…read moreexplained that to one of their salesman and asked if I could sit in one of their vehicles with similar seats. I told him about the vehicle I am considering, and even sent him a link with photos of the vehicle and the seats. He said "sure, come on in". I drove across town to the dealership only to be told "we don't have anything with seats like that". I expected more from a Mercedes dealership.

People here are extra friendly. Service people go the extra mile and will get you in and out…read morequickly. Great work! (No experience with the sales dept)

Bought a car. Driving it home. Over heats and water pours out the bottom…read more I call Tony McDaniel the salesman and he said " I told your wife not to pick the Volvo. Nothing I can do about it. He then talked to someone and the said they couldn't fix it due to the cheap price we got it for. He said get it back up to us. ?. We had to pay a tow truck to get it back to him. I haven't heard from the dealership. Who does business like this?

In recent months I took notice of the little private dealer that is Friendship Auto, and as a lover…read moreof most things automobile (there're always exceptions) I also took notice of the beautiful machinery that graced Dan's lot over that time. Conveniently placed near one of the exits closest to LRAFB you can't help but peruse the inventory that he tends to carry. From Corvettes, to Mustangs, to a little red Fiat Cinque-Cento (500) Abarth. Friendship auto has had some choice rides that make you want to stop for a gander. And gander I did... It wasn't until I passed a 2015 Subaru WRX in World Rally Blue that I decided to stop. We talked about the car, and he instilled a confidence in me that most used car dealers are never able. Why? Because he loves cars and he loves the people who love them as well. His cars are priced to compete with local dealers near and far and they're priced for him to gain little to just enough. There's no crazy mark up, and he's a no haggle kind of guy. Which I'm fine with... If you know what you want and you have done your research. Then you'll know the prices are right and that he prices his inventory to move. The experience was a good one and moved quick, but there are a few concessions you'll have to make. No fill up and wash, but I'm alright with it. It's something to note for those that weigh that but know the experience is superb. Friendship Auto deserves this highly rated review. Dan is about the details of the cars on his lot, it helps you to take notice, and notice you will. Keep an eye out because he always has something for everyone. Especially us petrol head types.

Landers Toyota of Little Rock doesn't just sell excellent quality vehicles at an affordable price,…read morethey are highly responsive to any service-related issues. The staff are very professional, prompt, courteous and kind. Makes one ask, 'Where have YOU been all my life!'. My experience has been positively GREAT!!

I recently purchased a brand-new 2026 Toyota Grand Highlander Platinum Hybrid Max from Landers…read moreToyota. My salesperson, Allen, was polite, and the service department got my OEM tow hitch installed on time. To be clear, this review is not a ding on the sales representative, but it is clear that dealership management and corporate do not stand behind their product or respect their customers. From the start, the buying process was frustrating. I basically had to beg management to provide accurate numbers until about 24 hours before signing papers. To make matters worse, they even put a completely different VIN on the original buyer's order, leaving me to wonder if they were hoping I wouldn't notice so they could switch vehicles, or if they simply didn't care enough to get basic details right the first time. Upon taking delivery, I discovered the vehicle was loaded by Gulf States Toyota (exclusive distributor) with non-OEM, aftermarket accessories. This distributor covers all Toyota dealerships in Texas, Arkansas, Mississippi, Louisiana, and Oklahoma. The body side moldings, running boards, passenger floor mats, and cargo mat are all third-party knockoffs rather than genuine Toyota factory parts, despite being listed directly on the window sticker right alongside factory options. They even tacked on a "mandatory" $75 fee for a cheap set of USB cords, yet failed to even provide the basic screws for the front license plate bracket. The car drives fine, but it's sickening to look at knowing how it was cheapened out. When I brought this up, management refused to remove or replace the aftermarket moldings, claiming a "risk of paint damage" for basic 3M tape removal. Instead of stepping up to replace the non-OEM accessories with authentic Toyota equipment, management placed the entire financial burden on me to fix it. I've ultimately decided it's not worth spending hundreds out of pocket at a collision shop to undo their choice, but the total lack of support was ridiculous. Toyota Corporate was equally unhelpful, hiding behind distributor policies instead of stepping in. To top it all off, instead of calling me to pick up my registration paperwork, they mailed it four hours away to my military home of record address. When I asked for help getting it shipped back, management completely refused to assist, forcing me to drive eight hours round-trip just to retrieve my own paperwork nearly a month after the sale. They willingly chose to lose a customer over games, distributor nonsense, and complete administrative laziness. This was my first Toyota, and because of this experience, it will easily be my last. What a shame. The attached photo shows the third party exterior moldings and running boards so other buyers of Toyotas within the Gulf States region may beware. OEM side moldings are attached at the bottom of the door. OEM running boards are all black.