Regrettably my experience of Willows is not a positive one. My dog was referred from another…read moreLinnaeus Group practice for TPLO surgery. We had already paid almost £1000 to the referring practice just for a diagnosis - no benefit to the dog - and were quoted by Willows a fixed fee of £4750 for the TPLO, significantly more expensive than elsewhere, but we believed we were doing the best for our dog. Although the surgery was successful, without complications, the 'fixed fee' proved to be anything but and we were charged several hundred pounds more for a simple follow up lasting 7 minutes. A complaint to Willows was dismissed and an appeal to the mediation service (suggested by Willows) was entirely futile. I escalated my complaint to the Linnaeus Group who have not yet responded, but in the meantime I have received DAILY texts and emails from Willows demanding payment despite them being told that I have escalated the issue. They may be good vets but if you choose to use them I suggest that you record every conversation you have with them.

We took our rats to this vets as they specialise in small animals and we needed surgery on our rat…read more The service was excellent and the vet answered our questions very well. The surgery went very well and we were really pleased, we will definitely go back. It is quite expensive compared to our local vets but worth the money

Not that impressed to be honest, mainly with the reception. I registered my dog as she needed some…read moreflea and worm treatment and gave the details of the previous vet. We travel around the country a lot and it's important that the history is kept up to date but I never got a phone call from the previous vet to authorise the release of information. When I arrived for the appointment I queried this and was repeatedly told that I had to ring the other vets (rubbish). I got her to contact them and within five minutes got the phone call, without any apology from the receptionist sitting in front of me I might add. So, three months later I am registered at another vets and Colebrook send the medical history to the new vets and it only contains their history and none of the previous that had been sent to them. They are very sloppy with medical records and I had already read bad things about this vet but chose to ignore it because it was for nothing more that flea and worm treatment. Never again!!

Great vets, very well trained vet nurses and vets who are gentle and caring with the animals they…read moresee. For the area I would class this as a mid priced vets, you can get a cheaper vets a few miles away and similarly you will find more expensive vets close by. I personally recommend having a look around for vets and trying to choose one you are happy with rather than the cheapest, however you may find that the cheapest is the best anyway! The only downside for me is the parking, or lack thereof

I used to go to a truly independent vets on Vicarage Road but the owners of the practice decided To…read morego back home to Ireland. I have to say my husband and I were gutted as they were a husband and wife team who offered a truly personal service. I had been trying various practices to see if any matched up to those high standards. It's almost impossible to find unique pracices anymore, but for me White Cross is as close as it gets. We have had cause to visit them a great deal with our cat and every time we have received lovely service. The nurses at reception are helpful and always ready for a chat. The vets are knowledgable and caring and the prices are decent in my view. Unfortunately we lost our cat ultimately but they dealt with this with great sensitivity too and when we're ready for a new pet I'll have no hesitation in using them again.

When we first started using this practice some years ago with our first cat, I would have happily…read morerated them 10/10. But sadly, our last three visits leave a lot to be desired. We have a very highly strung cat and have tried all sorts of different treatments to help calm him, but sadly to no avail. On our visit today, on route we phoned to inform of a slight delay,( Due to afore mentioned reason,) which, as it turned out would not have been a problem. We noticed the patient before our appointment left a good while after we checked in. We were informed that we would have to go to the back of the queue as a matter of protocol. No problem if there had been someone else being seen.(Which was not the case.) When we asked in a polite manner, the receptionist, was quite rude in her reply.

I hope I don't become one of those old cat ladies. I've never asked a magic 8-ball whether this is…read morewhat the future has in store for me but I'd imagine the answer it would give to be 'signs point to yes'. My cat is very dear to me and no, I don't have munchausen by proxy, but I do get a bit worried there is something wrong with her when usually everything is a-ok. This is the vet my family and I have always used since we moved to Birmingham. They really do care about your pet when you bring them in and as it is a very stressful experience for your feline friend they try their best to calm them down once on the vets table. They're always very helpful and instead of giving you a list of about 100 costly things your pet needs they tell you what is essential and what you could do without. Turns out even the essential things can cost a bomb though. My favourite thing about this place is that when your turn is up they call your pet's name. 'Is there a Fluffy Smith waiting?' for example.

I have been using Fivelands Vets for about 10 years for both of my cats, all the staff are very…read morefriendly, they clearly love animals because they treat my cats as they are their own. I've visited this branch in Moseley a few times, and go to Church Road Yardley quite often. Vet fees are usually quite high but here they are reasonable (and it's worth it for peace of mind) I highly recommend.

I used to take my dog here until I moved to an area with three vets within walking distance so…read morechanged to one of those. I had my puppy injections done here and with those I was invited to attend several puppy classes, which was an opportunity to socialise your dog with other puppies and get advice on your dogs health and care. I got a certificate at the end and throughout the classes I was given some great tips and help with my dog. As this was the first dog I have ever had the classes were of a great help to me. The vet nurses were really helpful and friendly as were the vets. I was given a special offer with insurance through pet plan to get 12 months for the price of 10, which saved me around £40. The only downside was the price, which now I have moved and went round the vets to get a feel for them and look at prices, I can say it was one of the most expensive. I paid around £45-50 for the injections and a local one to me now charges half that. However, with the inclusion of the puppy classes I was happy to pay that. I did get my dog spayed at half the price I was going to pay for her to be done here. The service and care is wonderful but you do pay more than other vets. I would never put money ahead of my dogs health but I am now at a cheaper vets and am very happy with everything, however if I was still in the area regardless of price I would still be with Damson House Vets.

Very Disappointed. Eye tacks for Shar pei puppies came out after 3 days - leaving the pups unable…read moreto open their eyes. When I called to advise was met with a very much "We don't care, we've had your money attitude" And was invited to pay again to have it done - They didn't do it right the first time I certainly wasn't going to pay them to do it a second time, plus after the vet Simons attitude, I would have no confidence in the service or the results. Couldn't be nice enough to me when they were trying to get the business. Showed their true colours and do not care about the animals just the money.

As you can see from my photo, I have a bouncing Staffie who I love to bits. The problem with this…read morebreed is they are naturally inquisitive and Bonnie will sometimes eat something she's not supposed to. For this reason alone I am very concientious in getting her regular jabs, although when I first got her money was tight and I was panicking about how I was going to get her first ones done and also her microchip. A friend suggested the Pet Vaccination Clinic in Wythall so as soon as Bonnie was around 10 weeks old I booked her in for her jabs. The Vaccination Clinic is much cheaper than any vet I had contacted, with her first lot of jabs costing around £13 with the opportunity to have her microchipped for £8. This is an absolute bargain so I booked an appointment for the following day and we got Bonnie in the car and headed to Wythall. The staff were absolutely excellent, from the first receptionist right to the student vet who calmed Bonnie down after the fully qualified vet had administered the injections. Before giving her her injection the vet gave Bonnie a once over which included weighing her and checking all her joints were healthy, I hadn't been expecting this as I remember taking my old dog for her injections at a local vet and they literally jabbed her and sent us away. Only when she was confident that Bonnie was well did she give the injection and then gave us an appointment a couple of weeks later for a booster injection, she explained that she would put the microchip in during this appointment too so advised us to put a heftier collar on Bonnie so we could hold her still. When our second appointment came around it was an equally good experience. We only had to wait a few minutes to be seen and the vet was kind and gentle to the dog, advising us that the microchip would probably hurt her and explaining the best way to hold her to avoid getting bitten should Bonnie get upset at the procedure. It wasn't too bad, although Bonnie did wee all over the vet in temper! After both appointments we were given advice on how to keep Bonnie well and after the second one I was advised to make a further appointment in 12 months for another booster jab. She is due to go again next week. I cannot recommend the Pet Vaccination Clinic enough for your dogs injections, the staff are warm and friendly and you simply will not find a more reasonable price.

I had to take my puppy to the vets as she was sick and was consequently admitted for 2 nights…read more During this time she received a severe eye trauma that no one could explain how she got. They even asked me if she had done it before she came in (despite them checking her eyes on arrival). I asked the practice manager to call me but heard nothing from them. In a situation as serious as this I only think it is right to advise of our experience as I would never trust them to look after my puppy or any pet indeed after my dreadful experience.

I had to have my cat put to sleep earlier this year - 608 didn't do it as i was very upset with the…read moreway they dealt with the injections the previous day. Vet said my cat was fully sedated, but the nurse said otherwise. The female vet in question will remain nameless, but i was very unhappy. I wouldn't use 608 for future pets.