Having been a landlord for almost a decade, managed our property ourselves, and used another…read moreproperty management company, I would say this is not our first rodeo. We had to amicably part ways with our prior property manager after our unit was vacant for 4 months and we were so glad to come upon Marshall Reddick. I'll cut to the chase - they rented out our property in 6 days at a standard market rate with a dream tenant. If you want to learn some more details that may be helpful to you... We had an intake interview with Chris Carlson who answered all of our questions accurately and honestly. Everything that he shared with us about their management style, good and different, was accurate. Our property manager is Oscar Muratalla and he is wonderful and a trustworthy communicator. Their work is great. Their onboarding process is standardized and thorough. It seems from my end that they respond to tenant requests promptly. Their vendors are industry standard and reasonably priced. I would recommend MR to any landlord who is looking for a straightforward and practical property management group to work with.

Unfortunately, my experience with Cameron Carlson was great until it wasn't. I wouldn't be able to…read morerecommend this real estate agency.. My experience with Cameron was great until it wasn't. He went completely ghost and did not put in the contract with the sellers that they could take the pots in my front porch. They were there the day before for the walk-through. Cameron mentioned the sellers would be taking some plants,(he should have put that in the contract if the sellers wanted to keep) come to my surprise the day I get the keys. The two front plants are completely gone! Completely unacceptable also during the inspection as well many things were missed, and Cameron and his team recommended this person.. This is from my personal experience

This company is amazing. I made the decision to move from Ohio to California over a year and a half…read moreago (uncertainties and fear to follow). With that being said, where you are going to live is a huge variable in how your life is going to play out. And let me tell you, the people at Balboa Property Management made this variable flow as well as it could've flown. Artie was our realtor and he is someone I highly recommend dealing with. He is someone who will make you feel cared for and taken care of. He is not someone who is just trying to make a sale, he actually cares. Balboa Property management made life so much easier than it could've been. Thanks guys!

We hired Balboa Property Management to handle our rental for the past two years now.  They made the…read moreprocess easy and straightforward. Aaron and his team are quick to answer, friendly, and trustworthy.  We always felt like we were in good hands, they are top notch.

I've been a tenant in one of AllView's properties for around three years, and the property managers…read moreand landlords, Mark & Andy, and Michelle & Marshall, have been wonderful. Their response times to maintenance requests and overall customer service have always been excellent. After several stable years, we recently experienced a number of condo issues following the rainy season. Every issue was handled compassionately and as promptly as possible. After submitting multiple maintenance requests (right before the end of business hours), we were contacted the same day and again the following day to schedule repairs. Since then, they've arranged for construction workers to repair a leak in the staircase ceiling, ant control services, a termite inspection for worn wood in our garage, and are currently scheduling the replacement of an outdated dishwasher with a brand-new one. Not only that, but every contractor they've sent for repairs in our condo have been very considerate and professional. When working on our roof, the crew explained the whole process beforehand, sealed off our entire staircase, and answered questions even on their breaks (not to mention they were understanding and warm towards my very confused ESA dog). The ant/pest control worker shared he's personally sprayed the landlord's home in the past, which gave me great peace of mind knowing that AllView only hires people they trust to work on the properties they themselves habituate. The termite inspection was quick and efficient. I appreciated the worker's professionalism as I noticed he immediately covered his shoes with plastic before entering to avoid tracking in mud or chemicals, which was thorough and kind of him. The two property managers who have stood out most during my time here, Andy and Mark, have always maintained clear and consistent communication regarding concerns, scheduling, and next steps, especially now as we move forward with termite treatment in the garage and the dishwasher replacement. I'd also like to add for any prospective renters: although our unit is under rent control, the landlords have always chosen minimal increases rather than the maximum allowed at lease renewal. In other words, these are genuinely good people. If you respect and take care of their property, they will absolutely take care of you.

This is not for WORKING PROFESSIONALS!! You will be…read moremiserable in their properties. NOT SAFE, NOT PROFESSIONAL, AND NOT WORTH THE RISK I truly tried everything to resolve the issues I experienced with this property, but the management company refused to take responsibility for extremely serious safety problems. From the first day, my apartment had plumbing issues and a strong odor. I emailed repeatedly, but no one ever came to inspect. eventually contacted the gas company, and they found an active gas leak coming from the stove--a stove owned and maintained by the complex. I had been unknowingly exposed for weeks. The storage area directly beneath my anartmant apartment was packed floor-to-ceiling with hazardous chemicals, paint buckets, clutter, and materials, which only worsened the smell. Even with photos and written complaints, management did nothing. (Attached pictures) Despite the uninhabitable conditions and their negligence, they kept my deposit and even sent me to collections. I filed a BBB complaint and attempted to work out a solution multiple times, but they refused to act responsibly. I'm now considering small claims court for personal injury related to the prolonged gas exposure. I also want the property owners, Linda and James Reitch, to know how poorly their management company is representing and maintaining their property. I will be forwarding all documentation to their Trustee through proper channels. To make matters worse, the application process was extremely intrusive. I have a high credit score and a stable job, yet they demanded a very high deposit AND required third-party access to my bank account. With such strict requirements before move-in, l expected much better safety, maintenance, and professionalism afterward. Based on my experience, I cannot recommend living in any property managed by this company" Daniel, I am responding with documented facts and dates. I moved in the first week of August. From the start, the bathtub had issues that worsened quickly and became unusable. I submitted a formal work order on August 30, only weeks after moving in. On September 13, I emailed and submitted a work order reporting persistent fumes/odors in the unit. No one was sent to inspect. After continued inaction, I contacted SoCalGas myself on September 25 because the odor persisted. They confirmed and repaired an active gas leak from the stove, which is owned and maintained by the property. While it was fixed the same day once SoCalGas was involved, this occurred only because I escalated it after management failed to respond. Had I not done so, I would have continued to be exposed. I was also charged for a bathroom screen that was missing at move-in. I have the original email and ticket number requesting installation. The ticket was closed without the screen ever being installed, yet your BBB response incorrectly states I owed for it. I raised safety concerns about the garage beneath my unit being used for non-residential purposes. After reporting this, tenants were informed of my complaint, which led to hostility and caused me to feel unsafe. I did not leave "simply to break a lease." I vacated due to unresolved habitability and safety issues after repeated attempts to resolve them in good faith. All of this is documented through emails, work orders, third-party findings, and video evidence. I stand by my review.

We had an exceptional experience working with Devin and Courtney and the Lucas Real Estate Group…read morefrom start to finish. As someone with real estate professionals in our household, we were very selective about who we trusted with this sale--and Devin and Courtney exceeded every expectation. From day one, they brought clarity, strategy, and a truly hands-on approach. They helped us think through the property's potential, coordinated thoughtful improvements, and guided us on where to invest time and money to maximize value. Nothing felt generic or rushed--every step was intentional. What really stood out was thier negotiation skill and steady leadership. When lower offers came in, they held firm, stayed patient, and never lost sight of the bigger picture. Their confidence and experience paid off, resulting in an excellent outcome and a smooth, stress-free closing. If you're looking for a team that is proactive, strategic, deeply knowledgeable, and genuinely invested in your success, we can't recommend the Lucas Real Estate Group highly enough.

We had an exceptional experience working with Devin and Courtney and the Lucas Real Estate Group…read morefrom start to finish. As someone with real estate professionals in our household, we were very selective about who we trusted with this sale--and Devin and Courtney exceeded every expectation. From day one, they brought clarity, strategy, and a truly hands-on approach. They helped us think through the property's potential, coordinated thoughtful improvements, and guided us on where to invest time and money to maximize value. Nothing felt generic or rushed--every step was intentional. What really stood out was thier negotiation skill and steady leadership. When lower offers came in, they held firm, stayed patient, and never lost sight of the bigger picture. Their confidence and experience paid off, resulting in an excellent outcome and a smooth, stress-free closing. If you're looking for a team that is proactive, strategic, deeply knowledgeable, and genuinely invested in your success, we can't recommend the Lucas Real Estate Group highly enough.

I recently went to one of Tim's open house events. Admittedly, that home wasn't in my price range…read morebut I wanted to ask some questions about the current market. The team was very helpful and knowledgeable, and the event was awesome! They went all out. Spoke to Tim. He talked me through what's happening in the market and also shared some off-market opportunities. I made an offer with him and now I'm in escrow on my dream home! Tim Smith is the best realtor I've worked with and would recommend him to anyone.

Tim helped me sell a home on Balboa Island about 5 years ago and we've recently reconnected as I'm…read moreback in the market as a buyer. My experience as a seller and as a buyer have been equally positive. Great marketing, communication, and results on the sale. Super professional staff. As a buyer, I appreciate Tim's market insights plus his team that's working their tails off to find off-market opportunities for me. I stand by that Tim is the best real estate agent in Orange County. Appreciate you, Tim!

I had an awful experience working with Mimi Roca as my agent. Her lazy work ethic, lack of…read morecommunication and complete disregard for professionalism cost me $200k in my property sale. On multiple occasions, potential buyers were left waiting outside because she failed to show up only to later find out she was sleeping instead of doing her job! She is rude, unresponsive and a pathological liar who does not take her responsibilities seriously. If I hadn't fired her and switched to a more competent agent my property would likely still be sitting on the market. In this competitive real estate market I should have received top dollar but instead I was left dealing with he consequences of her negligence. I am truly shocked that this company continues to employ her. If you care about your time, money and peace of mind stay far away from MIMI Roca!

Dealt with Jennifer Shaw on a unit for sale in Sea Pine Newport Beach…read more AVOID AT ALL COSTS She was rude, entitled, arrogant and generally off putting. I am writing this as a successful Caucasian woman who felt uncomfortable and can only imagine if I was more diverse or if I would have even been able to view the unit. This agent is training her daughter who is so sweet and sincere but I hope she see that there is no service delivery or trust created when your behave in the way Jennifer Shaw did - it's antiquated and it's very Karen like to wield her race as a weapon. There was no value add for her as an agent. My agent and I noticed 7 years of deferred exterior maintenance for which there is an HOA and she responded curtly. Most of the actual facts about the property were unknown by her as the selling agent. For example, did not know which hvac system belonged to the unit, unaware of basic working items like dryer vent. Her understanding of her job is to look pretty and talk down to clients similar to the old car salesman that would be so condescending that the client would overpay to prove a point. She was also very interested in if the potential was there for her to bookend both ends of the transaction and make a double commission. Shady! Lastly she is not transparent or forthcoming in communication as she knew our max price and due to a recent situation where another "Bay Area" person wrote 10 offers and then came to see them all and only purchased 1 she forced me to fly down to meet her to consider my offer and waste $880 on Labor Day weekend flight and more on travel expenses only to counter my offer at and absurd amount. Her daughter still has a fighting chance to remain human. Good luck to her.

Julia Morton is excellent at Property Management! Highly recommend her…read more She really knows the rental market on Balboa Island and Balboa Peninsula

I've been here now for just over 5 weeks, during which I had…read more* Rats - exterminator set traps and sprayed * Possum or rodent scratching inside the walls near the kitchen * Possum or rodent scratching ceiling above the kitchen * Porch umbrellas are broken and rusted * Carpet was never cleaned. Still had stains from previous guests * 3 power outages * A very loud upper neighbor 66 year old woman stumping loudly * Stairs to unit above garage are very loud in third bedroom * Coin washer/dryer are rusted and sometimes don't work * The dog upstairs is running wild after every passer by * Strange noises for the past few weeks in the middle of the night * Major leakage during the heavy rains 10 days ago * Middle of the night I stumble over a glass crack pipe on toilet floor * Next morning I find some Cocaine in the same area. * The door code clearly is not secure. In talking with the rental company, White Sail Realty in Newport Beach, I was expressing that I was reaching my limit. I have not had a full night's sleep since I arrived here and it is influencing my work. Yesterday morning they initially offered me a full refund plus refund of my security deposit and cleaning fee is I moved out then. I did not want to lose the ocean view, but after thinking about it I accepted that offer, and then got an immediate response that Baylee Leavitt had actually "worded it wrongly" and that they were only offering a refund for the days left within this months rent plus my security deposit and cleaning fee. And that was it. So I endured all that crap at full price, thank you very much! I've been very tolerant given the Christmas holidays etc, but it is getting from bad to worse and White Sail Realty is sticking their head in the sand. They make and offer and once I accept they withdraw the offer. What sort of a business is this? At least try and compromise, but not this.

We were recommended to the Stephanie Young Group by a close friend, and choosing Stephanie was…read morehands-down the best decision we made for our home buying journey! Stephanie is amazing and extremely knowledgeable, as she helped us through this incredibly overwhelming home-buying journey. She brings this awesome "mom energy" to the process; deeply invested in our happiness, yet she remains an absolute professional and a sharp negotiator. One thing that stood out immediately is her work ethic. No matter the time or the challenge, she is on top of it. She taught us so much along the way, pointing out details we never would have noticed and ensuring we were making an informed, confident decision. The support system she has built is equally impressive. A huge thank you to Darla, PJ, Phet, Darlene and Billy! This team is reliable, responsive, and genuinely kind. What we love most is that Stephanie and her team still keep a close connection with her Ohana; she doesn't just disappear after the sale. Even now, we are still able to lean on them for guidance and expertise for any of our random questions. We are thrilled to officially join her Ohana and couldn't have asked for a better group to guide us home. Thank you, Stephanie and team, for looking out for us every step of the way!

Working with Stephanie and her team made selling our home such a seamless and stress-free…read moreexperience. From the beginning, she was professional, attentive, and truly had our best interests at heart. The personal touches throughout the process really stood out -- from the thoughtful stress relief kit to even taking us to dinner after the sale of our home. Every step of the way, she made us feel supported, cared for, and confident in the process. If you are looking for someone trustworthy, driven, passionate, and genuinely amazing at what they do, I highly recommend Stephanie for buying or selling your home.

In my 25 years as a Realtor, I have never had such an inept escrow officer as Rosa Buenrostro. It…read morewas a bad experience from the get-go and my client, the Buyer, had to correct her mistakes multiple times. What an embarrassment!! Furthermore, I emailed the CEO twice and didn't get any type of response at all. There is a ton of competition for escrow companies- DO NOT USE THIS COMPANY!

Saminah Welker provided outstanding service and help with the sale of our office building. She is…read moreprofessional, knowledgeable and made this easier than it could have been. A pleasure to work with. Can't thank her enough.

Theresa Choi who made what can often be a stressful and overwhelming process feel smooth,…read moremanageable, and even enjoyable. From the very beginning, Theresa took the time to really understand what we were looking for and what mattered most to us. She never made us feel rushed or pressured, and instead approached everything with patience, honesty, and genuine care. It was clear that we weren't just another transaction--we were people she truly wanted to help. What stood out most to me was how responsive and thoughtful Theresa was throughout the entire process. No question was too small, and no concern was ever brushed aside. She always made sure we felt informed and confident in our decisions, which meant a lot during such an important moment. Beyond that, Theresa is incredibly knowledgeable and skilled. Whether it was navigating negotiations, handling unexpected challenges, or offering practical advice, she consistently went above and beyond to make sure everything worked out in our best interest. I'm genuinely grateful we had the chance to work with Theresa, and I wouldn't hesitate for a second to recommend her to anyone looking to buy or sell a home. You'll be in excellent hands.

Marcus is extremely knowledgeable and helpful. He was involved throughout the remodel process and…read moreoffered his insights along the way. With his guidance, we had a smooth selling experience. We highly recommend Marcus and Dan Choi Real Estate.