People, I had the worst costumer service experience in this place. I have lived in several cities of the world (London, Mexico City, Madrid, Bogota, Florence) and really I have never had such a poor costumer service. I went to this place to take care only of my highlight roots and I came out with several black roots and an almost entire blonde head! I asked for a new appointment to correct the damage and I was told that I would be accepted for a consultation (No care if the costumer is happy or not). Then I asked for my money back and the woman called the police on me after she insulted me! Finally, after all of this she said that she would correct what she did wrong! lol After she did all of that to me, she thought that I would put my head on her hands ever again! read more