Your costumer service rep is rude and judgmental and extremely unprofessional not helpful at all and I'll make sure to inform people of the scamming ya do ! read more

years later having major issues with my cavity they filled. Horrible customer service. When I went in for my appointment, it wasn't with the dentist I'm pretty sure she was a hygienist that had NO CLUE what she was doing. This place should be shut down. I will actually go to the BBB to report them as well. I have had nothing but pain from the tooth this moron worked on. read more

Don't bother going here This is a dentist you want to go to if you want to get hustled ... they give one price on the phone and then want a payment upfront for an appointment. That's like going to a restaurant and asking for the check before you eat !! I've never heard of such a thing !! They told me one client paid $40,000 upfront!! They smile in your face and make you feel like you have to put the money up ... They told me on the phone $75 for a cleaning then the cleaning turned into $250 before we started .guess we were dressed too well read more

This place is good to get you in for a cheap dental cleaning thru Groupon , like previous people said , they do you x rays and than they start with the big bill.. I actually did need it to do a re root canal and the doctor saw the X RAY and was quick enough to say that he couldn't save my tooth cause it was too infected , they gave me an estimate of a little more than $3000 , I went to another doctor in Miami and said that he could save my tooth, I did the re root canal for $1700 they did a great job on it .. I was surprised on just how low the doctor from BAL HARBOUR SMILES!!! goes on fulling people, Than again he is in bal Harbour .. Good luck if any of you go there !!!! read more

I would give this place zero stars ! It should be called Bal Harbour FROWNS !!!! The cheap $29 cleaning is just a ploy to get your butt in the chair to take X-rays so they can "FIND" thousands of dollars worth of UNNECESSARY work to be done in your mouth. They have "printers" to make Crowns, Onlays, and Implants, and thats where the real money is. So once they determine in their OWN judgement that you NEED any of these things they crank up the machines and charge you thousands to drain your wallet, and put you through alot of needless pain and suffering. There is the practice of dentistry, and the "business of dentistry" and they focus on the latter. Beware of pressure tactics like there is decay and this needs to be addressed immediately. And the last thing they want to hear is that you want a copy of your X-rays to get a second opinion. They give Dentistry a BAD NAME. GO ELSEWHERE ! Furthermore, they put in an Onlay that cracked in half within a year or so that had to be replaced and they had the gall to charge me $1000 to replace it. Onlays shouldn't break within a year unless they were defective from the beginning, meaning they were filed too thin or not put in properly. They don't even stand behind their own work !!! So again I was abused and ripped off !!! read more

So here's what they do if you're buying their Groupon... They don't offer you a cleaning like the Groupon implies. They give you X-rays and inspect your teeth, then show you the pictures of the plaque buildup and say you need a debridement for $250. They tell you, in THEIR words, the Groupon service is "no more than a tooth brushing" so in order to fix the plaque you have to upgrade to a debridement. They will show you pictures of other patients with plaque much worse than yours and use fear mongering tactics to get you to agree to the debridement. If you decline, they will bring the price down and explain (again) how much worse this can get, and in the future you will need a deep clean costing over double what they're asking now. When you decline again, they begrudgingly will "brush your teeth" while again reiterating this isn't fixing any of your problems. After the brush, in my case, the dentist came in for no more than 60 seconds and told the assistant I had two cavities without even addressing me, then he left. I never saw him again. Once that's done they come to you again with a new total for all the work to be completed, $750 in my case. I again declined and I was AGAIN shown pictures of how bad my teeth will look if I don't agree to their service. After declining again, I checked out with the receptionist where amazingly, she even showed me via google what my teeth will look like if I don't fix them. So I decided I'd shop around. In the meantime, no more than a week later I was contacted and told they can drop 10% of the price, and you guessed it, told that if I don't fix it now things will get worse. I declined. From there I set an appointment with another dentist who gave me the cleaning I paid for. It was not a "tooth brushing", but a real cleaning that did scrape the plaque from my teeth. This was done with not even a mention of a debridement. I was also informed of my ONE cavity (not two as said by Bal Harbor Smiles) and had it filled. I was out of the door for $300. This company is either a scam, or incompetent for not knowing the difference between a general cleaning and an oral debridement. If you buy their Groupon, expect to pay $30 to have your teeth brushed and be upsold unnecessary work, while they place fear in you for not doing as they say. Lastly, they're in Surfside. Not Bal Harbor. read more

They care about your long term gum and teeth health and will advise you according. Reminds me every time I am due an appointment. Had my teeth cleaned, cavity filled and wisdom tooth taken out here because of pain I had for its growth. No complaints. Professional and expert advise given. No cutting corners. read more

Mixed feelings on this place. Game in for a cleaning on a Groupon. They did do a great job on the cleanings. But they did tell me that I need OVER $2,200 worth of dental work. Got a cleaning from a high end dentist several months ago and they didn't mention anything. They said I needed to redo my root canal and crown as well as several fillings. I also noticed that their prices for each procedure where super high and the office manager mention that they're a high end office and you get what you pay for, they also thought their prices are justified because they have a 3D printer. There's a small chance that they did make some valid points but it is extremely unlikely given that 1. No other dentist had mentioned any of the things they did 2. How it felt like they were just trying to sell me / Pull a Groupon bait and switch. This wasn't my first time getting a cleaning on a Groupon so I was prepared for this. But I would feel very sorry for anyone who got 2K+ worth of dental treatment that they don't need leaving them in an even worse position and having to spend more money fixing the damage which was done. ( I have heard stories like this) This is why I felt compelled to write this review. So in my humble opinion if you come for a cleaning and this dentist tells you that you needs thousands of dollars worth of treatment I would recommend taking what he says with a grain of salt and getting a second opinion. P.S. They also wanted to charge me $125 to send me a copy of the x-rays. read more

They are CROOKS!!!! Don't go. They are lying and pretend you need much more than you really need to charge you 10 times the price you were supposed to pay. DON'T GO THERE On top of that they were so late that I had to come back a 2nd time to have the drama scenario to tempt to screw me. DON'T BUY THEIR GROUPON neither. read more

I like the dentist but the office staff is not so good. I have been a patient for years but I cannot ever get them to file for insurance on my procedures. . I have had dental insurance for 10 years but they make people pay in advance and will not file for reimbursement, even tho they say they will. This past year I have made a big issue of it and still nothing. Apparently there is only one person who can do it and they will not get pre approval or tell you how much they will cover. I have held off on scheduling the next filling to make sure they are able to bill the insurance company. It's been 7 months and they just told me they did reimburse $55 on the cleaning and they still didn't file for the filling from last year... I have repeatedly asked. I have asked on the phone and in person day of appointment and dropping by to follow up. They double book appointments and keep you waiting for hours or cancel with little notice. On a positive note, the dentist himself (Dr Bernabe) is good, and it's close to my house, but he also doesn't get involved with ensuring anyone does their job of filing the insurance. read more

They are very talented to trick you about consultations The first and last time I came with a coupon of $29.00 for cleaning my teeth. They x-rayed me and said I can not get my cleaning because they told me I have a gum disease and I need a deep cleaning under anesthesia for $1,200.00. My original dentist (10 years) is down town and I asked her how much would cost a deep cleaning under anesthesia. She responded to me :$ 600.00. As I was time limited at this time, could not drive all the way down town and visit Bal Harbor Smiles instead. One month later I could make it to my original dentist, down town and I paid only $60.00 for an excellent cleaning. My dentist told me that I absolutely don't need a deep cleaning under anesthesia and spend all this money. Just for informations... Some dentists tell you stories, scaring you and pull lots of money out of your pocket. Watch out !!! Always consult a second dentist opinion, who really care about you and not only to gain money on you. I was lucky and smart..;) read more

THE office runs on time and uses texts as reminders. THE Dentists don't try to over sell you. I wanted to get a procedure and he said that I didn't need it. That's how you know they're professional and honest. Highly recommend them. The prices are very reasonable. read more

The worst place for getting teeth cleaned or fixed! DONT GO HERE! Worst experience of my life and now I'm super traumatized to go to another dentist. Well, the "dentist" didn't even see me after spending over 1k for a deep cleaning! The assistant man that barley speaks English and can not understand didn't put in the numbing product in correctly and felt every lil pink and twist! Kept telling him I feel everything and he gave me attitude and blamed it on me! Finally, after telling him enough! Some lady cane in and gave me the shot correctly so I didn't feel anything. The man was telling me I'm suppose to feel a little and I could barley talk bcuz he had my mouth opened and drilling and I kept telling g him I felt EVERYTHING! He actually was annoyed at me for telling him. I will NEVER RECOMMEND THIS TRASH PLACE, MONEY GRAB, NO SEEN DENTIST TO ANYONE! Worst experience of my life. Cried for an hour in my car. Horrible! Not to mention they mess up my insurance and doubled up my claim!!! DO NOT GO HERE!!! read more

I discorvered them through Groupon... The staff is really friendly and they take care of you. Prices Affordable and the Dentist have experience read more

Went with the groupon for a cleaning and was super impressed. This was a state of the art office and my cleaning was through and excellent. They were very honest with me when I asked about bonding for my teeth (the last dentist office in Hollywood kept telling me I need it - I was happy to get a second opinion). They were honest and told me I wasnt right candidate for it. They are honest and have earned my trust (and future business). read more

I've been following this practice for a while now. It looks like they do great work. However, I WAS trying to set up an appointment since last week. I've called and no one answers, and have left messages but didn't hear from anyone until yesterday around 1:30pm... by text message. Being uninsured and having to pay out of pocket, I was pleased that I got the pricing info I needed without much effort. So, I proceeded to set up an appointment. I was told a treatment coordinator would "be calling me shortly". Well.... 24 hours went by and I still didn't heard anything from anyone. I didn't get any confirmation of my appointment and got no call from a coordinator. I'm pretty disappointed because I was blown away by what I've seen as far as the work they do. But I'm very displeased with the cold nature of the text messages and the complete lack of follow up on my appointment confirmation or follow up from the treatment coordinator. Going to the dentist is already nerve-wracking as it is. But a new patient needs to feel comfortable about going to a new dentist. Unfortunately, I had to look elsewhere. Maybe I'll consider Bal Harbor Smiles in the future... but it's a NO for me right now. read more

Worst dentist ever,, I'll wait for 40 minutes and 2 people that come after me and said that the appointment was at 4 like mine was, but i arrived first... so they probably prioritize oldest patients... Because the lady when I arrived told me that they were finishing... so i leave because i need to keep waiting for them god knows how much... Now they are calling me as crazy, never coming back... read more

Went in because I bought a Groupon for a dental cleaning. The receptionist were REALLY nice and super funny, they're actually the one of the two only reasons that this review isn't 1 star. Firstly, waited 40 minutes after my scheduled appointment time to be seen. The lady who was doing my X-rays was extremely rude when I was having trouble with the decide. Anyone who's done these types of X-rays knows that it can HURT like hell, and it did. An area from under my tongue is still bruised from it. She showed no compassion and kept loudly sighing and annoyingly saying "You can't move it, you need to stay still, you're not biting it right." After a while doing this (which she left the room twice during), she tells me that my condition is terrible and I need a deep cleaning. She shows me where my teeth have withered away and a bunch of plaque build up and how troubling it is. It'd be one thing if she were sincere, but she was saying it in a very judgmental way. "There's no reason for your teeth to look like this at your age." Then, they try to tell me that I need a $1,200 deep dental cleaning and that I need it done or else there will be extreme consequences for my teeth. (Something that no other dentist has expressed concern about). They brought in a lady who was there to explain costs and importance of the procedure. She was VERY nice and the second reason this review doesn't have one star, but I could tell they were trying to up-sell me. Sure enough, I go on the yelp page to express concern about the dentist who did my X-rays, and multiple people went in and were told they needed super expensive, deep dental cleaning. This place is clearly a scam and is more concerned with making money than helping out patients. I will be going to my family dentist and will happily pay $175 for an actual cleaning with friendly professionals instead of being scammed into a cheap cleaning where I don't even get the service I paid for. read more

Dr. Ari Benmergui is remarkably talented. His manner and actions assure you that he is not only extremely knowledgeable, but an expert in his field. He patiently listens to your concerns, and explains everything in detail concerning your treatment. The staff that assisted me when I was there, (Simy, Mimi, Isa, Alida, Maria, Annerys, and Ricardo), couldn't have been any more attentive. They are friendly and courteous, while showing a commitment and kindness to their patients. Their reassuring smiles provide a high level of comfort to everyone. I am thrilled and grateful to have found such a highly skilled, passionate, and empathetic dentist and staff. read more

Best client service, caring, professional, and never disappoints me. I recommend them to all my friends and family. I've had many cleanings, 1 root canal, 1 partial crown, a few fillings, and they always take amazing care on me. Prices are fair and reasonable, and they have financing if you need it. read more

Unprofessional, unethical and dirty practice! Be aware! I just have to post my review to warn all people not to go there! First of all I f you think they will accept a 25$ Groupon, you are wrong. They will find million reasons to tell you that your cleaning is a full price which is 250$. Once inside the office, a hygienist completed my Full month series X-rays, which he shouldn't have done before a doctor assesments. He then did a horrible job in cleaning, I had to point to the areas where he failed to clean: check the area between the teeth! He even got irritated when I asked him to fix those missed areas. When the doctor came in to that tiny dirty room that I was in, he briefly told me all his suggestions without any reasoning and explanations on why he suggests specific treatment. Several of them were absolutely unnecessary (as per second opinion assessment in other office)! He suggested extraction for one of my teeth while radiographs did not show any reason for that! Guess what was the reason: extraction costs 450$ and then the following implant with crown would cost 2500$.. But the most obnoxious thing that stroke me is their "Fee" for having your own xray records: it's 150$! Which I must say is ILLIGAL and UNETHICAL! The American dental association suggest " reasonable fee" for releasing records to the patient by their request. 150$ is a robbery! It should NOT be more then 25-30$. What a crooks!! read more

The real deal family run dentist! Great prices, nice office and waiting room and very professional. Most important, Dr. B is the best dentist I ever had. Fixed me up real good after I neglected my teeth for years. read more

So about that Groupon.. yes u get a cleaning and full mouth series of Xrays.. I will pay 250$!! First of all, as a dental student I could see how unprofessional and rude the hygienist was. I had to point at all his horrible work on cleaning after he was down and he got irritated. In the end, the doctor comes in and saying that in other words "if u don't do all you teeth with him ASAP you will not make it thru the next years"... what a nasty approach. On top of that, if u want to run away and get your X-ray down and paired for already, they will email them to u for additional 150$!!! Nasty place where rip off if practicing read more

I've been going to the dentist for a couple years.my Dental Hygienist Carolina Is my favorite. I love everyone there, very polite, kind and helpful. A good experience for those who are fearful of dentist. I would recommend them to everyone. read more

I usually do not write reviews but I'm doing this in the hopes that they leave me alone and stop contacting me. I had a cleaning done here almost a year ago. It was horrible. The tech did not know what he was doing (he didn't even know how to operate the chair) and he was rude. I also needed to get four severely impacted wisdom teeth pulled out and was told that I could drive to and from that procedure myself without any issues. Huge red flag as I'm sure we have all seen those crazy videos of patients after this procedure doing crazy/funny stuff from the meds. That being said, I chose to go elsewhere and never scheduled anything else with this office; however, every few weeks, I'll get calls (more so in the beginning, now just texts) and texts from them about an upcoming appt. I have told them and even texted them numerous times that I did not schedule anything and will not be scheduling anything with them in the future but it keeps happening. They have no shame, I've received texts at 4am, 8am, nights, weekends, holidays, it doesn't matter. They even texted me this morning at 9am. I've texted them to stop contacting me and blocked two of their numbers (because obviously what I tell them doesn't matter) but they are still texting me somehow. I feel like I'm going through a bad breakup with a clingy boyfriend that won't stop harassing me. Please just leave me alone and stop contacting me. read more

I discovered this dentist through a Groupon deal 6 or so years ago and I've been coming to him ever since. The doctor is super friendly and fluent in Spanish. This place has amazing specials and always hands out a goodie bag which always makes me smile big on my way out. I don't even live in Florida but I still come here for my dental work. I would also say that I really trust the doctor's level of detail. It's important to me that the dentist looks out after the teeth's health and appearance and this doctor does both very well! read more

Bal Harbour Smiles is always responsive to my requests for appointments, especially if it is an emergency. The doctor and the staff are all professional and there is never a long wait. I highly recommend Dr. Benmergui. read more

A great practice. Dr Benmergui is a dentist on the cutting edge. His work and technology are superb. His hygienists are in many cases dentists from other countries who are working getting their own license. You are always in good hands at Bal Harbour Smiles. read more

I spend 6 months in Miami, where I was born, and 6 months in NY, where my wife is from. I used a Groupon offer to visit BHS. I had a loose bridge that I needed re-cementing and needed a cleaning.I was charged $75 for temporarily cementing the bridge and I left feeling that I had just frequented an old fashion used car lot. I was told that the x-rays showed the need for 3 crowns and two cavities to be filled. I was planning on returning North later that month and did not want to get involved at that time. I stated this at the time and could feel their displeasure. I recently went to my dentist here in NY and his office called down to BHS to have the x-rays emailed to them. BHS stated that they wanted a credit card payment from me for $105. before they would send the pics. I have been to numerous dentists and have never had to pay for dental records, x-rays, etc., to be transferred between doctors. Anyway, it turned out that I only need two crowns and one cavity to be filled, so I cannot recommend this establishment. read more

Horrible office, dirty. Waited two hours to see a dentist with a bad Attitude. Don't bother.

This is my second review after years going to this office. Carolina has always done such an incredible job cleaning that I would only go there for this service. I also did a filling and a crown there (btw the doctor that did that doesn't work there anymore, no wonder why!). After that I just went for cleaning. Every single time I went they would put me "on the carpet" like at the principle office to tell me how much I needed to fix and that I had to do it right away and it will get very uncomfortable. Long story short, last time I went for cleaning and refused to fix my imaginary cavities ( I just had done the whole mouth somewhere else, and there was nothing else to be fixed) Carolina (who I thought to be the last person to do so) told me straight up front: do not come back for cleaning if you dont want any other work to be done! You can not just come here for a cleaning! I couldn't believe my ears! Its not like its done for free! Im still paying for the service! But because she realized that I will not be doing any much more expensive work I was simply refused any cleaning service at this clinic. Is her salary commission based??? They are really pushy and its gets super annoying to get so many constant notifications. Even if you call them to check availability they automatically make an appointment for you at a later date that you find out via email. So many times after I already came in I would get a call confirming my appointment that I never made. Im sure they charge for no show for that as well! I will never step my foot into that office again! Such a disappointment! read more

I went to BHS a few weeks ago as i had purchased a groupon for Dental Cleaning and X rays. I paid $30 for the groupon, and the actual price of the cleaning and X rays is $85 in that office so I thought it was a good deal. I arrived and the lady at the front desk gave some forms to fill out. She was very nice. I told her I had my groupon and she wrote down all the information and asked me to wait. I went in, and had my X rays and cleaning done by a really nice colombian lady. After the cleaning, I was supposed to see the dentist (as the groupon also included a consultation with the dentist). I was told that he was caught up in surgery and that i could either wait 30 mins or come back later. I decided to go run some errands and return later that same day. When I was back, I didn't have to wait much, and I could see the dentist. He told me I had 7 cavities that needed fixing asap. I literally freaked out! It is true that i haven't been to the dentist in a year but I never have cavities, and 7 sounded outrageous! I was then given a Proposal, with all charges that i needed to pay if i wanted them to fix all the cavities. I decided to go on a second consultation (which of course i had to pay) to double check the dentist's diagnosis. I went to a dental office that someone i know recommended me. I had to have my Xrays done again, as Bal Harbour Smiles wanted to charge me more than $100 to have a copy of my X rays sent to me. The new dentist told me I have only 2 cavities. After his diagnosis, I told him that i was told i had 7! he confirmed that according to his exam and the X rays i only had 2... I did not want to believe this, but after sharing my story with many, I realized I was not the only one who was fooled... I wanted to share this story so that no one goes thru this... read more

I recently moved back to Miami, my hometown. When I relocated to Sunny Isles Beach, I needed to find a new Dentist. A close friend of mine highly recommended Bal Harbour Smiles. I had x-rays taken and a teeth cleaning. I received excellent service by everyone and I am glad to be their new patient. I highly recommend Bal Harbour Smiles to anyone contemplating a new Dental Service organization. read more

Dr Benmerghi is very professional, all the staff are great, I'm going there since few years and all the time they took care of me the right way, i do recommend them to all my friends as well. read more

Definitely not the best office I've been to. Had a crown made up twice by Dr. Benmergui in his 3D printer because he insisted that sending it to a lab (which is the original way) was more expensive than 2k, and I am still not happy with it. Also, one of the assistants was so unorganized and would talk back to the dentist which also made the visit uneasy. In all honesty, take your business someplace else. read more

As a tough customer that expects quality and good service, I have recommended several patients to Dr. B.'s practice and will continue to do so as I'm both very satisfied and very impressed by their consistent dedication to outanding patient care. KEEP it up! read more

I'm impressed from that dental office. The staff is extremely friendly it is easy to get an appointment and the prices on more than fair! I totally can recommend this dental office to everybody! read more

staff is friendly and helpful i also had a very good impression on my first interaction with dr. Benmergui, I was also referred to an excellent professional for additional consultation and so far I am very pleased with the services I received read more

Returned 6 months later for follow up and I remain very satisfied with the entire staff. The folks at the front desk, the Hygenist and the dentist are nice people who all exceed expectations. So of course, even though it will make the small waiting room even more crowded, I must recommend them because I think they're a treasure in an unknown area. In fact ignore the exterior building and the lobby and refrigerator sized elevator, and just go upstairs And I feel confident in saying good things await you. Again, to reiterate, I was reluctant as a New Yorker down in Miami beach seeing a dentist I found on groupon but it's all good. read more

I've always been impressed with the friendliness and professionalism of all the staff iand Dr. Benmergui. I've been going there for several years now and have always been very satisfied with the work I've had there including a couple of root canals (painless!), an implant, numerous teeth cleanings and exams. Highly recommended! read more