2 October 2026
for Yelp…read morere: Coverworks Plus Home Design Center LLC
2101 Main St. Ste. 108
Baker City, OR 97814
Buying Flooring From Coverworks Plus Home Design Center LLC
Or
How Scam Glitches Into Fraud
Scam As Intended: Take customer's deposit but do not order product. Use various excuses, always beyond shop's control. Delay and reschedule installation multiple times. Generously offer "inconvenience" deduction on installation balance. If customer has had furnishings removed into professional storage, offer to pay all overage fees. Gage customer's impatience toward cancellation.
After weeks of using customer's deposit as an interest-free loan, order the product, install, collect balance due, receive positive Yelp review. Unless.
Unless There's a Glitch.
My order, placed July 6, 2026, was scamming until September when Eric (owner) finally tried to order the product. He promised it would finally be in by September 22. My stuff was in storage. I had up-coming events which could not be rescheduled. I told him this was the last chance. And the product was back-ordered at the factory.
I emailed the manufacturer, thinking this was still a supplier issue. I explained the delays and incorrect product deliveries. Had this product ever been available in my area since July?
The manufacturer forwarded my email to an area factory-direct shop with whom they work.
Meanwhile I was getting increasingly bizarre plans from Eric. He'd go down to the factory himself and collect the flooring the minute it was available. Then he had to call to get permission. Then he couldn't call his "rep" had to. Then the "rep" had called but too late on a Friday, wait til Monday. Monday the "rep" called but Eric doesn't have permission. So. It'll be ready at the factory Sept. 24, then another seven days---
Nope. I canceled the order. It was September 21. Refund my money and pay what you owe the moving and storage company, two separate cashiers' checks. Eric insisted he had to wait for the supplier to refund the deposit he'd sent. Nope. Forty-eight hours, two cashiers' checks, in full.
And waiting in my email inbox was a message from the area shop looking into the email I'd sent the manufacturer which they'd forwarded. Through several emails I was informed "...there was no supplier error. Coverworks Plus was not being honest with you from the time they got your deposit." "From what I can figure out Coverworks Plus Account (sic) with Provenza has been suspended for at least 6 months, so they could never order the product directly. They had reached out to me to get me to order it for them."
I began communicating with Eric through phone conversation backed by text, backed by formal letter hand delivered to the display office. I'd already been documenting everything as a timeline for myself.
Eric still insisted he had to wait for the supplier to return the deposit he'd made on my order. I told him I would take the cashiers' check for the moving company who were returning my things September 25. I would accept a cashiers' check for half my refund and give him another week on the other half if and only if he produced for me hard copies of the orders with and invoices from the supplier.
Impossible. Impossible. The very instant I canceled my order, their business software erased all the records of the transaction. Everything. Irrecoverable. How about bank records? No, no records at all anywhere.
From here it was only me communicating by hand delivered letters as Eric became "unavailable".
I pointed out that instantly disappearing business records are of interest to the IRS and the Oregon Secretary of State's Corporate Division. Taking money for products not provided is fraud, of interest to the Oregon Department of Justice. And that I'd contacted the law office I use (I had).
Eric managed to drag this farce out from Monday to Friday, but September 26 I collected the refund cashiers' checks, had the bank they were drawn on validate them, deposited them and began drafting this review.
Of course I'm still out three months, $800 for unnecessary moving and storage, $200 for supplies, ten days on my hands and knees prepping, sanding and painting the underlayment so it can at least be swept. And the entire project to begin again in a few months. "Inconvenience" indeed.
Caveat Emptor, y'all.