I purchased 4 gallons of Muriatic acid today. This stuff is no joke. It clearly states in huge…read moreletters on the label to transport in a milk crate or cardboard box. They bring them out individually with no box and tell me they have no boxes. A guy directs me to the recycling bin and tells me I can find my own there. Luckily a box came available a few minutes later. I have been buying this stuff for years from other retailers and it was always packaged in a box. I'm not sure these guys are very customer safety conscious. They will be my retailer of last resort.

Placed an order for rock salt over a week ago that was supposed to be ready a couple days ago. It…read moregot pushed back two days and got delivered to the store. Apparently they decided to give it to someone else and push my order date back three more days... Bad business

I would have thought using home depot for storm door install was the right move with their…read more"lifetime warranty on the storm door". I was wrong, the first time they came to install the door was very scratched up and they did an awful job installing. So they brought another one..... Now my smart doorbell doesn't work due to them drilling into the doorbell wires... I have reached out a few times and i still have not gotten a call to resolve my issue. Very bad service when it comes to that. That is going to be an expensive fix... So much more guarantee?

I once made the drive here for the serives. Not anylonger. On Sunday 5/31 around 12:30 the…read more"customer service" Reanne (?? ) Had a very bad attitude she should not have anything to do with customers at all. She should never be on the promotion track. In my opinion she should not be working with customers until she is trained how to talk to customers! No one should be allowed to address customers the way she did. She needs to learn how to address customers....

Came in to the store three times to try to get an estimate for kitchen counters. Every time they…read moresay there's either someone on lunch or someone left for the day and no one to cover that area. So tried on the phone to find out a schedule as to when someone would be there and of course no one has any answers. I get transferred around to a phone that rings 300 times and nobody answers. I will be taking my business to home Depot and see if I can get better service there. But, probably not.

I like that it's easier to see what I need & not have to go to such a large store as Lowes. Wish…read morethey would honor returns fir defe tive ir non-working items. Thats very disappointing. I realize selling g warranties is the key and it helps keep their prices low but that is really a false sense if economy. This is especially a problem w electronics or power tools

We purchased an aluminum cargo carrier from the nice folks at the Lynchburg store. Not only were…read morethey cordial, but John saw me building the carrier in the parking lot, and offered to help! With his assistance, we got it built in no time. What incredible service, and the cargo carrier itself is very well made.

The store's signage indicated that you could order different types of sod. Evidently this isn't…read moretrue as what I ordered wasn't available in my market. Yet I was given a delivery date paid for yard tilling and then nothing was delivered. Then they tried the bait and switch by sending me an inferior product that I did not order with an expected delivery date a month later. After canceling my order, a refund wasn't applied and I had to contact the store to get my money back for a product that they don't sell in this market...

I ordered $475 worth of products for same day delivery 4 days ago. Tried to cancel it two days in…read moreafter not receiving it. talked to customer service, a facilitator the third party shipping service and the store manager. It's day four and they can't refund my non delivered item. Never buy from this place they will rob you.