A great realtor is everything when buying a home. LAURIE PETRUZZI and I became fast friends, and she got me my dream home. She is sooo knowledgeable about houses and all their details, soil quality, surrounding trees (so important when you live in a forest), rivers and flood areas, etc. And she has a genuine passion for matching people with the right home. She is happy to work with anyone on any budget, and does so with enthusiasm and joyfulness. She is a great advocate and gets great deals simply because she is not afraid to be assertive. She really goes the extra mile and even after living in the house for 6 months, she is the first person I call when I have a question about something. read more

Another wonderful stay at the Warren house. Great location, low maintenance, and within walking distance to great beaches. A dishwasher would be an added bonus, however my kids pulled through and offered the service! Bailey Properties, you have never let us down. read more

This condo is extremely outdated. The WiFi hardly works. The stairs pose a great danger considering the lack of stability on the handle and the steep nature of the stairs. Bedroom number three had a great view of the laundry machine. There is practically no source of heat in this condo, which is very inconvenient since my family and I stayed here in the winter. I would never recommend this condo to a loved one of mine. read more

Yep, they are not good. Avoid at all cost when trying to rent. Thanks Jana for being mediocre at your job. read more

We rented a 3 level house in Aptos, CA with roof top deck for 2 families (4 kids ranging 10-16 years) for a week. 2 bedrooms each with private full bath and one room with 4 bunk beds and roof top deck gave us enough space to be comfortable but provided intimate close family feel. Well-equipped kitchen - could use some updating, but overall very functional. Good-sized family room with couch and easy chair made for tight seating arrangements; however, gas fireplace made lounging on the carpet with cozy blanket and extra pillows not so bad. All beds were comfy and plenty of extra linens and blankets were available. Hot tub was nice and clean, but it was tucked far into backyard with little view except for the back of the house and some of the garden; however, we had so many other better things to do that we didn't spend any time in the hot tub. Nicest surprise was the generous beach accessories available - chairs, wet suits, large beach umbrella and sand castle equipment made the beach time perfect. Location is nice - 5 minute walk to Seacliff beach down lovely set of stairs embedded into the cliffside, 5 minute walk to delicious burgers, mexican food and marianne's ice cream, 10 minute walk to supermarket. Super quiet neighborhood made sitting in rocking chair on rooftop deck around the firepit perfect for drinks, star gazing and kids corny joke session. Bailey Properties staff was friendly and very helpful. They provided fair pricing, quick response times and easy accommodation of all my special requests regarding payments and help planning my trip. We would happily rent through this agency again! Thank you!! read more

Another reviewer here experienced Bailey agent, Laurie Petruzzi, in a positive light. My experience was very different. Laurie represented the buyer in the recent sale of my home in Capitola. This was the worst escrow I have been through, and there have been many over the years. Laurie took a premium commission on this sale and yet she failed to perform the most basic agent functions, delaying the closing by several weeks and costing me nearly a $1000 in unexpected fees. Neither Laurie nor her owner broker were willing to accept responsibility for her mistakes. In contrast, my agent, Tim Huxley, at American Dream Realty worked proactively throughout the escrow process to mediate the damage Laurie caused and shepherd this sale to a close. In addition, he stepped up to help me out with the unexpected costs. read more

I have recently gone through the loss of my husband and Danielle Huff at Bailey Property management made the process of moving out and ending the lease such an easy process. She was kind, supportive and made the overall process the most stress free. She was concerned as a person for what I was going through. I can't thank her enough for all she did. During my time living at the property she was always available in getting back to me with any repairs I had requested. Overall I had a great experience with her. read more

We would like to highly recommend Lorraine Donner for her attitude, expertise and professionalism in selling our house. We had a 2400 sq. foot remodeled house on beautiful piece of property in Bonny Doon. Previously we had been told by other realtors that was just about square footage and that the condition of the house and property and the improvements we had made did not count as a price point. She proved them wrong! We had a remote location with a one lane road which she cleverly turned into a positive assets. She marketed expertly on both the internet and in print successfully drawing interested buyers both locally and throughout the Bay area. We had several serious buyers and when we quickly got an offer we liked she was very proactive in covering all the details for the buyers by answering questions before they were asked. This made escrow go very smoothly to the delight of the buyer and us. read more

Wonderful place!! Close to the beach...great little hot tub. It will be our new home away from home. The staff at Bailey Properties is very helpful. The pictures online are accurate. Other than the dishwasher not working well...there were no complaints. We will be back for sure! read more

Ok, I hadn't rented from them as of yet.. but here is my experience of the customer service for an applicant. I had seen the property posted up for weeks. There was a pet policy that accepts cats. I have an lazy old little pocket dog that pretty much sleeps all day, so I figured I'd give a call and ask if they'd maybe concider a dog. The lady was very nice on the phone and said sure I think the owner may concider that. I filled out the application and supplied all the nessisary documentation.. And PAID the application fee. The next day I'm told the dog will be a problem. So in the end, they dinged my credit and took my money for nothing!!! read more

Erin O'Brien-Kerr helped us find a great house after a long search. She showed us a wide variety of places to get a feel for the local market in Scotts Valley, and kindly stuck with us for almost two years, when we found the perfect place. She was always polite, helpful, answered all of our questions, and was energetic in getting us to as many homes as we could find. She helped facilitate the purchase transaction all the way to the end and made it easy for us. We highly recommend Erin to anyone looking at a home purchase. Tod and Wendy Wootton Scotts Valley, CA read more

I have been enjoying working with Bailey Property Management since 2012 and am please to report they are constantly cheerful and pleasant to deal with. If I have any concerns they are handle promptly and I look forward to working with them in the future. read more

Don't rent a vacation property from this company. We rented 210 Beach Rd in Aptos, Ca (10-09 ) from them and although the location was lovely - right on the sands of Rio Del Mar the home was horrid. Truly it was like renting a slum. Mold in the bathrooms, worn out dirty paint throughout the house, dirty kitchen (the cabinets are worn paint with sticky greasy handles), mismatched soiled dishes and the few pans they had were cheap and broken. The carpet was the worst! It was a high/low pile that was disgustingly soiled with unknown black spots everywhere. They felt dirty to walk on. Thank heavens we brought our own linens because the mattress covers and pillows on all beds were stained with urine and blood. Very , very nasty. The room with the bunk beds (the kid's room) is on the second story and the window did not lock and the screen was broken so a child could easily push it out. There was a razor sharp corner on the trundle bed that could easily injury a playing child. Our daughter has a 4 year old and 1 year old that after one night left because of the conditions. I called Bailey's Properties minutes after checking in to tell them it was horrid and dirty they sent out a cleaning lady who said she was going to write them up for the filthy conditions then she did her best to clean the place. There was only so much she could have done in a few hours. When checking out early I complained about the conditions and they said they saw nothing wrong! Really they could not care less. Don't rent from these people... they don't know or care about their properties.... Hate to see what their homes look like... read more

terrible terrible service. We found a few places we were interested in renting and set up appointments to look at them. First it was difficult to get someone on the phone. Either no one picked up, or they would take our number and say they would call back. No one ever did. It was only because of our persistence that we made any progress. the woman we dealt with was so rude and unprofessional. It also struck me as unprofessional when they couldnt answer simple questions about the property. (like, do we pay sewer or does the landlord?) We quickly ended the appointment when her answer to one of our questions was "I dont know. I've never lived here". I wrote an email to the company about our experience and never heard back. After our experience with this company we started ignoring properties that were managed by them, even if it was something we'd normally be interested in. I'm sure that if the owners of these places knew how their property was being handled and represented they would be appalled. read more

No Stars!!! If you look in the dictionary under "bait and switch" you will see their picture. They seem to manage most of the vacation rental in Santa Cruz. All of their properties list a very low rental rate on the search page but when you call or e-mail you are told the rate is almost double. Called on several of their properties and same thing happened on all. They also seem to steer you to different properties. read more

Horrible experience. Jana Segal was not pleasant to deal with. They also scam you with collecting application fees.

We rented a lovely vacation house through Bailey. I wanted a house close to the beach, but also on a bluff with a great view. Bailey was helpful in finding the right house. The process for renting was pretty easy. When I arrived at the house, it was all ready for us. Good experience, I plan to call them again. read more

The only property I know Rachel from Bailey prop. manages is a great property but the landscaping is grim and it appears to be run like a ghettoe (which is unfortunate in Santa Cruz, where if they managed its appearance a bit more they could probably get higher rents and make the neighborhood look so much nicer.) I have limited experience with them except for this eyesore. read more

We used Bailey to sell our house (I won't name the agent). Absolutely horrible experience - the buyer also was with a Bailey Agent which we thought would make the transaction easier, but basically the buyer's agent constantly harrassed us about giving up more (after we had agreed upon price) and simply streamrolled our agent at every opportunity. Worst yet, our agent did not represent us or negotiate with buyer's agent but simply passed on every request (demand) with a "you should just do it" attitude. My impression is they don't care about sellers at all - only buyers. Even had to talk to Robert Bailey after close and buyer moving into the house - all he did was continue to repeat unrealistic demands of buyer. Very unprofessional organization. read more

We were looking for a second home in Santa Cruz County. Stacy Nelson was the perfect agent for us. During our first meeting she interviewed us about our short and long term goals and introduced us to all the unique areas of santa cruz describing their pros and cons. She took us to see many properties and was always available to answer emails and calls. We never felt any pressure to buy and had the feeling that she put our needs above hers. I highly recommend her services to anyone looking to purchase or sell a home. Thanks Stacy. read more

Expect full garbage cans when you arrive! And when you call to tell them to send someone out to empty them, they don't call back, nor do they send someone to dump them. read more

A year ago my boyfriend and I were looking for a place to rent and didn't have much time to look, but we had a few priorities in what we were looking for 1) a place in a good/safe area 2) 2 bedroom 3) Has a garage 4) in our price range. We worked with Danielle Huff with Bailey property and she was AMAZING, she found us the perfect the place that was even better than we hoped for and very affordable. The move in process was a breeze, Danielle was so helpful and answered all of our questions and was extremely thorough during the move in inspection to make sure everything was up to par and we were happy with the place. We absolutely loved the condo and never really had any problems, but when we did Danielle was really easy to get a hold of by email or phone and always got back to us right away. Unfortunately, after our 1 year lease the owners decided to sell our condo, so we had to move. Danielle was very empathetic about our situation, even though it was totally out of her control. Originally the owners only gave us about 30 days notice that when our 1 year lease was up we would have to move, but Danielle was on our side and helped us out by talking to the owners and got an extension on our move out day to make finding a new place easier. She also worked tirelessly to help us find a new place. She knew what we were looking for and showed us some great places. I really appreciated all the extra effort she went through to help us find a place. Finding a place to live is already stressful so it was nice to know that our property management company was not going to let us be stranded without a place to live. Danielle went above and beyond what I would ever expect a property manager to do---and for that reason I give Bailey Property a 5 star review. I would highly recommend using them if you're looking for a place to rent, and if you see a rental that is managed by Bailey go check it out because they will take care of you and go above and beyond. read more

Secured a rental in Aptos for a birthday weekend with friends. House looked exactly as pictured on the website. Amenities were great and the view was amazing. Booking with Bailey was easy. All was as expected, no surprises. Looking forward to using them again for another coastal getaway. read more

We rented a condo on Rio del Mar and loved it. So convenient to the beach and a couple eating spots just down the hill. It was even walking distance to the safeway grocery (where there were also a few other shops/restaurants). We had 2 patios, one facing the ocean and could even see the dolphins swimming by. The sound of the ocean was gorgeous and when the wind came in and it cooled off, we'd retreat to the back patio for some more sunshine. We ordered the linen service which was convenient and not all that much, just seems odd in the way it is worded to have it separate. I found contacting BPM was helpful in just easing any concerns I had in the language of the paperwork. They weren't out to get you, just standard forms. The place was well stocked in terms of plates, utensils, cookware. I usually luck out with places with little bits of spices and olive oil/condiments that keep so you don't have to go out and get a whole load, but this one didn't have that. It did have plenty of blankets, toys for my 2 year old, a few games and even a few CDs and a player for some ambiance while we had family dinners. The place was clean and easy check-in and check-out. read more

Pajaro Dunes-50 Pelican Unit C - Pel50- June 2013- DISAPPOINTING, NOT PELICAN POINT RESORT QUALITY, FALSELY ADVERTISED, CONDO is OVERPRICED FOR WHAT YOU GET, has INFERIOR AMENITIES AND FURNISHINGS, DIRTY CONDO, RENTERS HAVE TOO MUCH CLEAN-UP TO DO PRIOR TO HOUSEKEEPERS ARRIVAL, INADEQUATE REFUND. Our experience with Bailey Properties (BPM) and this property was less than acceptable. We are owners of a vacation rental in Maui, so we are familiar with what to expect from the management company and the condition of a beach rental property. The property- 50 Pelican Unit C- was NOT advertised properly. The information and photos are DECEIVING. And, you have to pick up the keys at the BPM's Aptos office- really OUT OF THE WAY. Good thing we were coming from the north, had we been arriving from the south, we would have had to travel further north and about another 45 minutes out of our way. We picked this location since our daughter's in laws own (and rent) the condo unit across the courtyard (which is beautiful). We planned this weekend to celebrate our son's graduation for UCSC, his engagement, Grandparents 60th wedding anniversary, several family birthdays and Father's Day. Every detail for the weekend's sleeping arrangements and menus were planned given the information from BPM. The KITCHEN is INADEQUATE and it did not have 6 of anything. Lots of items, but not enough for our guests (good thing I brought paper goods). Our menu included using the advertised gas BBQ . We were surprised to find NO GAS BBQ on the property*, but there was a small briquettes bbq (no briquettes provided). Needless to say- I spent Father's Day in the kitchen instead of with our family guests. We choose to bring our own linens (they have a LINEN USE FEE-what?), but found some linens on the beds and in the kitchen and bathroom. When we asked about these items, BMP said go ahead and use them and wash them when done... I did not plan on sticking around to do laundry (what was the house keepers gonna do anyway?). We found the linens on the beds had 'drool' marks and 'other' markings- ick ,and there were dirty linens in the washing machine. 50 Pelican- Unit C has INFERIOR FURNISHINGS- the items used would not even be looked at if accepted at a second hand store. The WIFI reception was NOT ACCEPTABLE -and this was another reason for choosing this unit- we needed to do some work on our computers. The CARPETS were DIRTY and/or stained, the dining area ceiling light was falling out of the electrical box and there was 'grime' on the walls... ick! It was advertised that there would be one roll of TP and Paper Towels (6 guests!). There was the equivalent of one roll of TP between the three bathrooms (good thing the in-laws' condo was across the courtyard- there is not a store on premisses or close by-without a car). This is a sand dunes/ beach front property- but the 'picture'WINDOWS were NOT CLEANED and the beautiful view was through a haze. There was more, but... When we complained to BPM they gave us the run around and said that they would talk with the owners and get back to us. I requested a full cleaning refund and a rental adjustment. They never got back to me. I HAD TO MAKE ALL THE FOLLOW UP CALLS. They finally told me that they agreed to refund the cleaning fee- I told them this was not acceptable- they finally agreed to give us and additional refund- minimal at best. Considering the inconveniences we experienced and how expensive the 2 nights were- it really was not an appropriate refund- oh well. This is really not how we conduct business in Maui, that's for sure! I would suggest that the owners bring their condo up to the standards at Pelican Point Resort. And, consider putting the property on VRBO, Trip Advisor or any other rental forum and take more control of their property. We would prefer to deal directly with the property owner and let the property owner deal with the management company! It seems BPM's relationship with the owner is limited. *gas BBQ's are no longer allowed at the condo complex. Much Aloha read more

Great place in Santa Cruz. Bailey Management took care of all the details and made sure we were comfortable during our stay. Would use them again anytime! read more

Beware: When you book online or when they give you initial prices, it does NOT include 11% tax, linens, or cleaning charges, which are exorbitant. When I called to check availability, they quoted me initial rates much higher than online cost, and that was WITHOUT those. Won't use because of this. read more

I used Bailey in April and December of 2015 for vacation rentals. This is a excellent company for vacation rentals. The on-line descriptions of both properties were accurate. in our December visit we had a problem after the first night and thought we would have to go home but the staff found us another house by 10 am. We found the staff to be friendly, professional and very helpful. read more

Well, I've been renting from these guys for a few years. Some of the agents are great; others are not so much. Remember that these guys are just agents for the property owners. What you should really do if you are unhappy with a property is give the property a bad rating, although some places aren't on vacation rental sites. The agents should care about the parking situations, though. Ask for Nichole - she's dynamite. read more

We used Lorraine Donner of Bailey Properties to help us find a new home. Even though we were looking in San Jose and her office was in Scott's Valley she drove over the hill whenever we asked- including the day after Christmas. She put in an offer for us on New Year's Day, helped us through he negotiating process and we are now happily in our new home. If you're looking to buy a new home she's great to have on your side helping you though the process. Would highly recommend! read more

We rented for our first time last year after selling a family vacation home. The location we were interested in was by owner approval. Sarah was very pro active with regards to being in touch with the owner (there were no black out dates for the week we wanted). The owner wanted to be there our original week of choice, so we settled on the week after. Sarah was in communication with us throughout and let us know that the owner would be leaving the Friday prior so we could get the keys earlier if so desired. This worked out perfectly! We rolled our deposit into the same week next year, per Bailey protocol. My husband and I wanted a quick getaway during the winter and chose a different location. Sarah was able to apply our original rollover into a different unit. This is basically a security deposit. We had our stay and thought everything would be fine. When I had not heard from Bailey regarding our total due with regards to our original summer rollover, I made a phone call. Everyone was confused and the conclusion was: we owed the total amount (including the $500 deposit) because we had been issued a check for a $500 refund. I explained the scenario, including the fact that we did not need to put a deposit down for the winter rental. They finally said 'Sarah does not work here anymore and we'll need to look into it.' It was a very quick and rude response and made me feel like I had done something wrong. I received a phone call a few days later explaining that they issued a check that had not been cashed. I made the payment and asked about the optional sheets and towels which they now say are NOT optional. Thanks for letting me know ahead of time. I just looked at the calendar for this location. There is no one scheduled ahead of us. I made a call into Bailey asking if we could get in an hour or so earlier and was told I would need to call the day of due to 'lots of places to clean and turn around'. When I explained that we had the same experience the year prior (no one there on the Saturday) I was told to call the day of. They won't know until then. Possibly Sarah left because she did not want to be associated with the rudeness of the current staff. We're not talking about hotel $, but a substantial sum to have a very relaxing vacation. No need to deal with rudeness. In addition: we had no TV the entire week we were there (it boasts of 2 satellite dishes). Customer service is not their forte. read more

Rented a Town Home from Danielle Huff in 2010 and lived there for three years. We had nothing but a great experience the entire time. Beautiful Townhome, very well kept and maintained! Everytime we had a concern or needed something looked at or fixed, she was responsive, kind, and had it taken care of quickly. When Danielle joined Bailey Property Management, we had the same excellent service and would recommend them to anyone! A lot of the bad reviews I see on here relate to lease terms in some way or another.. if you sign a lease, read it! You can't expect to sign a lease of terms and conditions and then get mad at the landlord/management company when you want to weasel out of it. read more

We have rented a vacation beach house from these guys for the past 6 years and have our reservation in for next year. We've never had a bad experience. The staff are warm, helpful, and work hard to make sure our experience a good one. I wouldn't rent from anyone else. read more

So far, we've had excellent service provided by Jana at Bailey Property Management. She has been very communicative and taken care of all the minor issues we've had with our rental. She also advised us to increase the rent and negotiated the increase without eliciting any complaints from our tenant. I have absolutely no negative comments to include. The only reason I chose a 4-star, rather than a 5-star, rating is that we have yet to have any really challenging issue to test how this manager will handle it. Based on what we've seen so far, however, we predict it will be positive. read more

I am very happy with the property management that my dad and I have received from Bailey Properties. Jana is very professional and I feel like she cares about our situation. She's been very helpful with her referrals and stays in touch with us. I have no complaints! read more

We put a deposit on a vacation beach rental for the holidays back in August. In mid-October, after we had bought plane tickets, Bailey canceled our reservation because the owner wanted it. Now we can't find another suitable rental to accommodate our large group during our booked dates. Very disappointed.... read more

WARNING! to anyone who is thinking about using Bailey Property for anything. I had a nightmare situation arise while involved with Tyanne Scaletti and Jana Segal. Tyanne and Jana behaved during the entire transaction extremely unprofessional. There were many moments that I felt like I was being mistreated and mislead but continued with them because of how prolific Bailey Property Management is in our town. I put a deposit down on a condo and was preparing myself for my move in date of May 1st when they told me the NIGHT BEFORE with less that 24 hours notice that they were unable to rent the condo to me because the owner was trying to commit Social Security fraud and could no longer rent the condo out through a property manager because he needed to make the condo look like it was still his primary residence. I'm sure there are some good agents within that company but Tyanne Scaletti and Jana Segal are two that are not to be trusted. Beware!!! read more