Though I can't speak beyond our experience with one of Thunderbird's sales agents, our feedback is…read morenothing less than 5 out of 5 stars! I have no doubt that our agent, Ruth Bates could work for any real estate firm and help strengthen their reputation. Ruth consistently demonstrated customer service excellence, tribal knowledge of Santa Cruz County and cheerful, tiredless resolve to find just the right home for us. From the day we met, to the day we moved in.... I supect this sounds like we're related to Ruth or that we knew her before our intoduction interview. Truth be told, we just got lucky and from what I've heard from others who also bought or sold property with Ruth, we're not alone in our high praise. We love our home in Aptos and welcome the opportunity to reference Ruth and work with her again.

Thanks to Heidi Robinson with Thunderbird Real Estate, my home sold within one week of listing -…read morefor asking price. I was selling the home on behalf of my sister who had passed away several years ago. It was not a quick or easy process for me and Heidi was compassionate and patient, but firm, clear and always professional with her recommendations and guidance. She was realistic and did not over promise and I trusted her throughout the process. What also impressed me is Heidi's knowledge of real estate and willingness to teach me along the way - I ask a lot of questions and she patiently and expertly explained all the rules and procedures. She knows the industry, the laws and has good resources and contacts. This sale was a bit more work due to probate rules and trusts, but she and the escrow company guided me through and I felt well represented throughout. Her guidance in preparing the home was invaluable - the pictures looked great and the house showed well thanks to her suggestions. We had a ton of interest right away. I started the process last year (2017) and got sidetracked with work and family, then picked it up again this spring 2018. Heidi stuck with me and never pressured me - but when it was 'go-time' she was rock steady and made everything happen right away. I am very grateful for her skills, knowledge and experience and highly recommend her as your agent.

I have been renting a property now for almost 15 years and have had consistent good experiences…read morewith this company. Thank you Datta and your team at Main Street!

AVOID!!!!!! Carol is the absolute worst person. Rude. Short. Abrupt. Condescending. Lacking people…read moreskills. Either she can't be kind or she won't be kind. Not sure which is worse. Don't even get me started on the living situations! I don't understand how they can charge what they do for what their tenants get. Worn down, dirty, borderline derelict units. Where is our rent money going!? Surely it's not being used to improve the residents homes! Doesn't even seem to be used on maintenance issues as work orders are not fulfilled in a timely manner! I cannot stress this enough, AVOID THIS PLACE!!!!

Please let this be a WARNING to all future tenants. I know it's hard to find housing in this town,…read morebut please do not rent from RE 831! The owner Suzie does not think of you as a person you are just a pocketbook to her. I lived in my apartment for five years and it was so sad to see neighbors come and go so frequently due to the yearly 10% rent increase. I have plenty of stories about Suzie and her employee Lisa acting as though they are beyond superior to me and my other neighbors. Stories Including the owners coming onto my property and going inside without asking, I know a few past tenants that have had to take her to small claims. But here is my doozy of a story. Buckle up because it's a good one, I have attached screenshots of emails of proof of this happening. When I moved in one of my neighbors that I had shared a wall with were sadly using drugs heavily, and there was a lot of domestic violence going on. They eventually moved out. About a week later after them moving out , I heard and saw one of the old tenants coming and going showering and bringing people over in the middle of the night while the house was empty. I called the police and emailed Suzie about this multiple times and in her emails she states that she DOUBTS I am hearing and seeing this man coming and going in the middle of the night to an empty house and squatting. Let me tell you, I spoke to him one of the mornings when he was leaving, I have video of him coming and going, and yes, I had made two police reports about this. She still "doubted" that I was seeing and hearing him. I was concerned for my neighbors safety and myself. I was shocked at the carelessness and heartless manner that Suzie was handling the situation. I'm just beyond words that people like her even exist on this planet, so please , if you want to be treated like a human being and that your concerns and money mattertake my story as a warning and do not rent from RE 831. Edit : After posting my original review above, I decided I wanted to add the screenshots of Susie and Lisa trying to cover their steps after admitting that the owners had come into my apartment with no prior communication. Mind you, they came into my apartment while I was moving out. The screenshots for this incident are from my email with the little moon symbol so you don't get confused of the two events. Sorry if they are posting out of order! Also, my building was falling apart! The termites are running rampant in this building, and Susie was notified of this matter multiple times and nothing has been done. You can hear rodents running through the walls, my light fixture stopped working because I believe rats probably ate through the wiring in my ceiling. The only time you'll ever see Susie is when she zooms up the driveway in her Porsche Cayenne to collect change from the washer and dryer that barely even works.

They were within your guided hours. Opinions have nothing to do with your company's poor service…read moreand experience. Happy to never do business from you. lol I see you still haven't rented out the place either they must read the reviews and how you seem to always have an excuse and a reason for your terrible service. The place still vacant speaks for its self. Suite yourself if you want to keep going.

Horrible communication, Realtor told us she would take care of a major repair of our home. She…read morehired a dead beat septic person and drove the project into the ground for over 2 years! No communication except for telling us that she all of a sudden had a buyer for our home "as is". This transaction was chump change and probably against ethics practices. I was able to change course by hiring a new realtor and septic contractor......job is done with 2 years of wasted time behind me. Give your business to someone else who can get the job done and not abandon you.

Choosing Linda Charman and Caitlin as our realtors to sell our commercial building was the best…read moremove we ever made. They were so professional, easy to talk to when we had questions, and all this done with a very kind heart. The sale went so smoothly with their professional advise. We will definitely use them for our next sale!

Renee, John and Alex are great to work with. Thier knowledge of the County and Community helped us…read moreto make the right choices. They are very professional and they were competitive just when we needed it. We have worked with thier group several times and they have always helped us to get what we needed. JoAnna and Steve Sinor

Whether it's pricing strategy, staging advice, marketing, or negotiations, Renee is top-notch --…read moretruly the best in the business. She has sold multiple homes for us and is truly the best in the business. Professional to a fault, incredibly knowledgeable, and always delivers exceptional results. Every detail is handled flawlessly, and she makes the entire process smooth and stress-free. I wouldn't work with anyone else!

## Review for Mike Castle - Century 21 Real Estate Alliance…read more Mike was professional and friendly throughout our interactions. He replied to my messages and calls promptly and took quick action on important matters. As a tenant on Section 8 facing legal issues, Mike's expertise in real estate law was invaluable. He successfully negotiated a HAP contract with my housing authority, where three previous landlords had failed. This saved me from having to live in my car at the last minute. I found Mike's listing on Zillow.com after trying other options where landlords required separate application fees. On Zillow, I only paid a one-time $35 fee to send my background check to unlimited landlords. Mike's listing was the first one I saw, and it was for a luxury condo on the ocean. Mike went above and beyond in every aspect, drawing on his 40 years of experience in real estate and property management. He hired painters and cleaners to make the unit look new, bought a new refrigerator and stove, and even managed to repair a 40-year-old louvre window crack by finding the exact aftermarket part and hiring a mechanic to fix the internals. This allowed the county to pass the unit, saving me. As a final touch of kindness, Mike left a week's worth of breakfast food in the fridge and toiletries for me, like a luxury hotel. I feel so grateful to Mike for his integrity and for fighting for me like attorney Larry H. Parker. If you're looking for a property manager or Realtor who will go the extra mile to ensure your success, I highly recommend Mike Castle.

Mike Castle helped me and my wife as first time homebuyers to purchase a house in Santa Cruz. Mike…read moreis a knowledgeable, trustworthy, and reliable agent and I would definitely work with him again. Highly recommended!

Where do I begin? Joe Heller from Shoreline Property Management is, by far, the most…read moreunprofessional, unreliable, and unpunctual realtor I've ever worked with. Joe seems to hate college students as both times we tried working with him he ended up blocking us midway through communication for seemingly no reason, I say this because as I was texting him it would say sent via rcs, would get read receipts and calls would go through, however after a random point on a Friday afternoon texts weren't being responded to, they were being sent via sms, and calls went straight to voicemail, all classic signs of being blocked. As college students, we would much rather him say sorry, we don't work with college students, rather than waste almost a month of our time. Finding housing in Santa Cruz is a very stressful situation especially with finals coming up soon and thanks to Joe we had a much harder time for the reasons said before. Our recommendation is to avoid Joe Heller at all costs if you are a college student as he hates working with college students. He is horrible at his communication skills with him not responding, leaving us on read, or simply blocking us both times we tried working with him. Find someone else for the sake of your own sanity.

Joe helped my wife and I find our dream home, despite the truly difficult housing market this…read morespring and summer. He is an amazing real estate agent and a wonderful person. He knows all the other agents around town and will help you every step of the way. He will also work around your schedule and make sure you feel confident throughout the house buying process. If you're looking for someone with immense local knowledge, wonderful relationships with agents and contractors around town, and a keen eye for the kind of properties that you'll want to see then Joe Heller is your agent.

Danny is a fantastic realtor, and an even better human being. When I reached out to him, I was…read morelooking to purchase a house in the Santa Cruz mountains. Our initial viewings went great, and I was impressed with his knowledge not just of the area, but of construction and contracting work. He was able to give me an assessment of the houses' quality, of course-- but also of the process and costs involved in making various improvements. This on its own would've made me more than happy with his work. But he continued to go above and beyond, taking trips out to compare options during our inspection period, and helping me lay out a budget for future improvements to different potential homes. Even after the purchase was completed and every responsibility he might have was discharged, he continued helping. He put me in touch with skilled workers who conducted needed repairs. More, he helped me find options that were affordable to someone budget-conscious-- a trait that I think describes a lot of people trying to enter the housing market right now. Danny helped me find my dream home. But more, he helped make it a dream I felt satisfied and confident in achieving. He and his people made every step of the purchase process smooth, and helped clarify communications with the other parties before they could even become a problem. He's friendly, skilled, and genuinely invested in helping the clients he takes on. I couldn't recommend him more highly.

I've done a lot of real estate transactions and worked with over 20 realtors throughout the years…read more Danny was not my first choice, honestly. I had worked with two other SC realtors before and while each had their pros and cons, both were higher on my list when I interviewed to sell my Bonny Doon home. Yet Danny differentiated himself as the best for this particular sale both during my selection process and the sales process. What set him apart? 1) He HUSTLED. When I first contacted him to let him know I'd be open to selling my house off market (along with the two other realtors) he was the ONLY one to find potential buyers. He brought 3 people to my home within a month of my mention that I was open to selling. No other realtor brought me one. When I decided to list with him, he was Johnny on the Spot with tremendous responsiveness overall. 2) He has construction contacts and works them hard, not just providing static referrals. I needed to get my house and yard looking good (had renters before) in very short order as I didn't have the cash flow to go without rental income for long. In our interview, when I explained this need, he actually got on the phone in that moment and scheduled his (very good!) landscape guy for Monday (this was a Friday). He had flooring guys, painting guys, the works, and he was willing to spend his time and energy to get them on site in short order. Once I signed with him, he followed through. This was the number one issue for me with this sale in this market. 3) He was very responsive overall, always answering calls and getting back on issues very quickly. 4) We got the house sold at a decent price before putting it on the market. Yes, I could have tested the market but it would have cost me about 20k to fix the place up completely and with a complicated rent back situation putting hair on the deal, he found the PERFECT buyers. Saved them money over what they would have spent had it gone on market, likely saved me money given the hair on any potential deal, and saved himself money on marketing etc. A triple win. Can't beat that.