Dana is our current landlord and has been since 2023. This is my eighth or ninth rental in my adult…read morelife and I've never had a landlord who is as responsive, compassionate, efficient, prompt or understanding as Dana! She's one of a kind! We've had just as many issues as the next renter (all typical things that come with renting) and she never makes us feel bad about the frequency with which we reach out or attempts to minimize our concerns. Instead, she meets each concern with an imaginative solution and makes us feel seen and heard. I know she truly cares about the tenants that she works with and she works hard to make it so everyone has safe, happy and healthy living conditions. I've spoken with lots of neighbors who feel the same gratitude for such a caring and proactive landlord. We are very lucky! We hope we never have to move because she makes us feel so taken care of.

My wife, 2 children, and I have been living in a rental that Vista Properties manages for a little…read moreover 5 years and it has been great. Dana has been attentive, understanding, proactive, easy to communicate with, and personable. Her proffesionalism is notch when common/complex issues arise and we have had a great rapport. Thank you Dana and Vista Properties.

Kaelin is an outstanding real estate agent. She knows the market and can guide you in what to do…read moreand what not to do in preparing your house for sale. I can't speak highly enough of her integrity and doing whatever needs to be done to sell your home. In our case, we were not able to do the upgrades, as we had left the area. Kaelin jumped in and lined up contractors, supervised their work, and beautifully staged out home. She was always present at the Open Houses, followed up on leads, regularly communicated, and kept our best interests foremost in her thought and actions. I highly recommend her and her team. They kept us appraised the dates for the work, Open Houses, and any bills. Simply a wonderful, warm, and engaging agent with a dynamic team who will work with and for you!

In June 2025, my sister and I made the decision to sell the rental property we jointly owned. Since…read morewe had never sold a home before, we were on unfamiliar territory. We interviewed four different realtors, and honestly, they all appeared to be trustworthy and knowledgeable individuals who could guide us through the sales process. After narrowing down our choices to two realtors, we requested proposals for selling our house from each of them. These proposals included information about the costs of necessary repairs and upgrades as well as estimated selling prices. During the interviews, it became evident that we were entering a buyers' market, which may limit our ability to achieve the desired selling price. In the end we chose Kaelin. Her proposal kept us within our budget for repairs and upgrades, and she was confident that she could sell the home for its fair market value. Our other 'finalist' was not so positive on achieving those goals. One of the daunting aspects of preparing to sell a home is finding reliable and trustworthy contractors to undertake the necessary work to prepare the property. Once you have these contractors, you need to ensure they begin work as soon as possible. Additionally, you must closely monitor the progress of the work to ensure it is completed on time and in the manner you desire. This becomes particularly difficult for owners selling a home that is located far from their primary residence, making it challenging to meet with contractors and monitor the progress. Kaelin truly shines in this role. She already knew the contractors we needed and managed to get them to provide us with quotes. Once approved, she swiftly put them on the job and ensured timely completion of the work. Initially, the ambitious goals we set together at the project's beginning seemed a bit too demanding, but we managed to meet them. When a buyer wanted to make an offer before the house went on the market, she made sure it was a strong and compelling offer that aligned with the high end of the sales price range she had specified in her original proposal. She also didn't hesitate to incur the cost of staging the property (she pays for this), as this demonstrated our readiness to proceed with other offers if theirs wasn't satisfactory. Long story short, she made it happen. We ended up putting in less money than we planned in repairs and upgrades and sold the property right at the high end of what she said she could do. We found Kaelin very easy (even fun) to work with over the 2.5-3 month timeframe as we went from planning and starting repairs & upgrades to closing escrow.

Please let this be a WARNING to all future tenants. I know it's hard to find housing in this town,…read morebut please do not rent from RE 831! The owner Suzie does not think of you as a person you are just a pocketbook to her. I lived in my apartment for five years and it was so sad to see neighbors come and go so frequently due to the yearly 10% rent increase. I have plenty of stories about Suzie and her employee Lisa acting as though they are beyond superior to me and my other neighbors. Stories Including the owners coming onto my property and going inside without asking, I know a few past tenants that have had to take her to small claims. But here is my doozy of a story. Buckle up because it's a good one, I have attached screenshots of emails of proof of this happening. When I moved in one of my neighbors that I had shared a wall with were sadly using drugs heavily, and there was a lot of domestic violence going on. They eventually moved out. About a week later after them moving out , I heard and saw one of the old tenants coming and going showering and bringing people over in the middle of the night while the house was empty. I called the police and emailed Suzie about this multiple times and in her emails she states that she DOUBTS I am hearing and seeing this man coming and going in the middle of the night to an empty house and squatting. Let me tell you, I spoke to him one of the mornings when he was leaving, I have video of him coming and going, and yes, I had made two police reports about this. She still "doubted" that I was seeing and hearing him. I was concerned for my neighbors safety and myself. I was shocked at the carelessness and heartless manner that Suzie was handling the situation. I'm just beyond words that people like her even exist on this planet, so please , if you want to be treated like a human being and that your concerns and money mattertake my story as a warning and do not rent from RE 831. Edit : After posting my original review above, I decided I wanted to add the screenshots of Susie and Lisa trying to cover their steps after admitting that the owners had come into my apartment with no prior communication. Mind you, they came into my apartment while I was moving out. The screenshots for this incident are from my email with the little moon symbol so you don't get confused of the two events. Sorry if they are posting out of order! Also, my building was falling apart! The termites are running rampant in this building, and Susie was notified of this matter multiple times and nothing has been done. You can hear rodents running through the walls, my light fixture stopped working because I believe rats probably ate through the wiring in my ceiling. The only time you'll ever see Susie is when she zooms up the driveway in her Porsche Cayenne to collect change from the washer and dryer that barely even works.

They were within your guided hours. Opinions have nothing to do with your company's poor service…read moreand experience. Happy to never do business from you. lol I see you still haven't rented out the place either they must read the reviews and how you seem to always have an excuse and a reason for your terrible service. The place still vacant speaks for its self. Suite yourself if you want to keep going.

Rob represented me as a buyer. I didn't get exactly what I was looking for but instead I got…read moreexactly what I wanted. Realtor recommendations might come a dime a dozen but what makes Rob Ross stand out is that he is a true conduit for what you want. He is diligent with the tasks you need him for and respectful of your desires even when what you are asking for might be unorthodox to the real estate world. For example, I made a couple offers that were probably laughable low but he followed through with them and gave them the legitimacy which led to good bargaining. Also, there were some houses I was interested in that were not conventional and Rob went through the appropriate effort to find ways where I could have a valid position to get them. ( For instance a 203k FHA loan offer. ) These are strange market times and Santa Cruz is a strange housing market in general. There were a few times when I wish that Rob would just give me the right number to offer etc.. but he was good about not being a direct market influence on my pricing and instead pulling from me what I actually felt I wanted to pay for a property. All the while offering advice that he and his family has gained over their years of being active members in both the real estate and rental markets in Santa Cruz. This is a huge bonus for buying, where you need to know if you are buying an investment or just a place to live. Additionally, he knows exactly what paperwork to unearth to make sure everything is on the up and up. What earns Rob the fifth star is that he hasn't abandoned me now that we've gone through my transaction. He continues to check in on my needs and is a trustworthy e-mail correspondent when I have homeowner questions, recommending quality professionals and giving me an idea of what to pay so I don't have to learn by being a sucker. All in all, I'm very happy and will use Rob again when it's time for my next real estate action.

We just purchased our first home with Rob as our real estate agent and were impressed at every step…read morealong the way. Rob's deep understanding of the market and good relationships with other agents allowed us to succeed in getting the home we were looking for in this competitive Santa Cruz area. His great communication skills, professionalism and responsiveness helped us to manage the ups and downs of the home buying experience. We would recommend Rob Ross and his team to anyone looking to buy a property. Buying a home can be a stressful experience at times and having an agent with integrity that you can count on to represent both your interests and your values makes all the difference. Whether developing bidding strategies on competitive properties, trying to navigate short sales, or understand the potential of fixer uppers Rob was always on top of the situation and able to help us understand our options. We ended up getting one of our favorite properties even after being out bid because Rob took the time to follow up with the selling agent and make sure we were in position when the original high bidder deal fell apart. Rob also walked us through the county assessor and city planning office on multiple properties to help us ensure that we were getting the property we thought we were and what potential restrictions there would be. On top of Rob's expertise and ability to deliver results he's also a really nice guy. He's a devoted father who makes it to his kid's soccer games and works with his parents in the family business. He's a great listener and took the time to understand our family and what we were really looking for in a home. He's a great communicator, always helping us to understand our options and how the real estate market works. He's very responsive, answering technical questions and calming frayed nerves in a timely fashion over text, email, telephone and in person. Thanks Rob for helping us to find a wonderful home and giving us an education to last a life time about real estate!

We just stayed with Bailey Vacation rentals in Rio Del Mar. Their simply the best. Lisa in the…read moreoffice really took care of us. The place was clean and ready. Great location. They have great recommendations on places to eat just really great service.

I can't tell you how every time I go into the burger barn on the corner of Forest and Winchester to…read morehave either breakfast or lunch how I thoroughly enjoy it. Always greeted by super nice people. The food is great quickly served and delicious and extremely reasonable. I hope it's there forever.

The worst HOA company we have ever dealt with. They are unresponsive..don't follow through and what…read morethey say...even if you confirm it several times with them. Same problem occurs again and again even after they apologize. No oversight of repair work being done even though they take a cut to " manage" the work. Do not trust this compony.

I was part of our HOA board and experienced three different HOA management companies…read more Anderson&Company was exceptional. I never called where I didn't get a response. Not only were they responsive, but always upbeat and positive. I can honestly say each person I encountered was a pleasure to do business with. Most importantly they were knowledgeable and able to get things done in a timely manner.

This is the second time my husband and I used Denise Norris, from David Lyng Real Estate, for our…read morereal estate needs. The first time, she helped us find our house we bought in Santa Cruz and was amazing! She was very tentative to our needs and helped us find the perfect house, even when she was down in Costa Rica! The second time we used her, she sold our house. She has such a calm and gentle demeanor, yet got things done very quickly and efficiently. She was never pushy and never made us feel like we were bothering her, even if we were messaging her on those late nights. (And she'd reply back to those 11pm text messages!) I highly recommend Denise Norris for any real estate needs.... She gets things done quickly, efficiently and most importantly, stress free.

Suzie Joseph was the absolute best realtor! Getting our offer accepted was no small feat and Suzie…read moremade it happen for us - she is a rockstar. From submitting our offer, through escrow and closing, she guided us, comforted us, and always advocated for us. Forever grateful to Suzie for all her hard work getting us into our dream home. THANK YOU!!!

Tamera Norman is absolutely horrible. She won't work for the client. She can't get her math…read morestraight. She can't operate her computer and get access into her portal. My lender had to do multiple items for her in order to get my loan done. Completely unacceptable.

Thanks to Tamera for her part in helping me through the complex world of home buying! She was…read moreresponsive to my emails and phone calls. On signing day, she was patient and happy to answer my questions.

Mike was the perfect agent for the sale of our house and I'm grateful to have been guided to him…read more He was very responsive, reliable, focused, accessible, trustworthy, considerate, and a joy to work with. A strong teamwork and the right fit led to a smooth, aligned, and immediate sale of our beloved SC house--which accomplished a "win-win" for all involved. What a blessing!

We've used Michael Bloch three times: twice as a buyers agent and once as a sellers agent. While…read morehis style is low-key, he was always very responsive to our questions and quick to address any issues which came up along the way. All of the contractors he arranged (e.g. stager, cleaners, etc) were professional and reasonably priced. We strongly recommend his team!

I want to say something nice about Larry Wallerstein, a commercial broker at JR Parrish. Besides…read morebeing an experienced, no-nonsense, and no-pressure real estate professional, he turned out to be a brilliant strategist. He was able to work with some tricky aspects of our transaction which could have caused problems during negotiations. His background is in real estate law, and those skills really came through for us. He was always one step ahead in positioning us to our best advantage. But he never came across as a know-it-all, and he was very patient with all of our questions. All the while he maintained a cordial get-it-done attitude toward the other parties in the transaction which set up the entire process to be a very positive experience for everyone. As a retired real estate professional myself, I know the quality of his work and his business ethic are not always easy to find. I highly recommend him.

Matt Shelton at JR Parrish-Santa Cruz has been a go-to guy for a range of commercial real estate…read moreprojects over the years. He's consistently able to ask good questions, distill complicated issues, give good advice, and help drive things toward win-win solutions. Helpfully, Matt has deep roots in Santa Cruz and beyond, effectively referring me to specialized resources as needed and knowing the right people to get things done. Bottom line, Matt's accessible and professional and has helped me move forward.