Buyers beware!! Take your business somewhere else, we tried to buy local but this boat dealer sold us a $115,000 boat package and told us they were both 2018's. We found out from our bank that the trailer was a 2017. The owner Clayton admitted "oh it was on the cusp", I think that is fraud isn't it? He was very rude and condescending. They also advertised a spare tire for the trailer we had to ask for it and the salesman Chuck said he would check and never called back. Don't bother giving this place your business, they don't observe it!! Backwater 2 Bluewater boat dealership, St. Augustine Fl. read more

great guys! Robert and Chuck answered all of my questions and where very informative. I love my new Sportsman 211 and get tons of compliments. I have used their service dept. and they got me, in and out on a Saturday. I will be back, see they are building a new store and cant wait till it opens. read more

I bought a new Pioneer 202 from them about 8 months ago, so I've had time to think through what went well and what didn't. Would I buy there again? Yes, IF the price beat everyone else. I got a good deal on a leftover 2018. I was not happy at all with the extras I bought and they installed. First, he sold me last year's Garmin and before I took delivery, I wanted Clayton to make sure I got the newer model. He said it was already installed and he wouldn't do anything for me. Second, they installed a factory t-top With screws that were way too short, so the top came loose after a few trips. I called the factory and they sent me, at no charge, the proper screws and a long drill bit. Jack talked me through the proper installation. Pioneer has great customer service. Third, they rigged my radio so that your hand will bump the volume control knob when you go to full throttle. I'm like, really? This was the best place to mount the radio? Fourth, Clayton promised to relocate the Bimini top to the front of the boat. They were rigging my boat for three+ weeks after he had my sizable deposit. When I show up (on appointment) to pick up the boat, they didn't do anything about the Bimini and the boat wasn't fully prepped. They had filled the original holes from the Bimini but hadn't done any gel coat work. At point of pickup, the salesperson said that a Bimini couldn't be installed at the front. I asked for and received the Bimini and I later had an expert install the Bimini at the front of the boat as I wanted. They wanted me to come back, which would be a two hour drive one way. Figure drop off and then pick up, that's 8 hours of driving and probably $130 in gas plus additional for incidentals. I cut the deal with Clayton but when I showed for delivery, I had been handed off to another salesman. He was great and I really liked him. It's a nice facility and they seem to be well stocked. So it's not all bad, but be careful to make sure you know exactly what you want, how you want it, and make sure to get that in writing. Clayton did send some pics of the boat during rigging, so that was cool. I can't comment on service as I do my own, but given my experience pre-sale and during delivery, I wouldn't expect a great experience. read more

My wife and I were just driving by on our way to the night of lights in St Augustine. We noticed the building and had time to stop and check out the boats. We are not in the market but if I were I would buy from them. I was greeted by a salesperson, sorry I forgot your name but he had white hair. Normally once you tell someone your not in the market the sale person runs the other way, not this guy. He took the time to show us many boats and explain the differences. It was such a pleasure to be able to not feel I had someone breathing down my back wanting me to buy something. read more

Yes these people suck. No other way to put it. I purchased a brand new bay boat from them SeaFox 24 ft. and Clayton was extremely rude after sale it was like he wanted me to back out of the sale. As part of the deal he had offered me an electric trolling 36 volt and the three batteries as well as an extra battery for my engine. After the test drive he got mean and said they were not making any money on the deal. I said you made a deal I have it on paper now honor it, I guess he was hoping I would offer him more money? Who does that? It took his guys three weeks to install the trolling motor and the four batteries I had to keep calling and asking what the hold up was. Eventually he called told me to get the boat, I got there he was not there, the guy there did not know anything about me picking up my boat, the cooler was not in the boat could not find the keys and would not give me the boat until he could get a hold of Clayton. They also said they would send me my trailer and boat registration inside of two weeks a month later I still did not have them, Clayton said he only had one person that did that and she was out of town on personal matters after that I told him well you need to go get them yourself before I start calling somebody else about it and within three days he mailed them to me. Oh and the electrical job on the three batteries for the trolling motor was a crap show just a fire waiting to happen, I had have that redone by a real professional. Extremely unhappy with these people, they have no idea what customer service is and zero business ethics. I never did hear from them again and that was probably a good thing. I have been taking my boat elsewhere for maintenance. And by the way save you money and patience and go somewhere else they are not worth the savings of a few thousand dollars. read more