I've been to this place a few times and on some occasions they can be polite and other times they can be rude. But this last time put me over the edge to where I will never go back there and give them any business. I work at a movie theatre where we had to promote The Amazing Spider-Man 2 movie. I had to jump through hoops to get the approval for one of my employees to dress up as Spider-Man for the opening weekend. As soon as we got the approval, I called Backstage Costumes/Balloons and Things to ask how much it costs to rent a costume. They told me flat out $35. Nothing more, nothing less. So a couple weeks before the event, I took my employee down there to get him fitted for the Spider-Man costume. They had 2 different ones that he tried on. We picked the one that fit the best and put it on reserve for the opening weekend. The day before the event, I went down to go purchase the costume I had on reserve, and they wanted $79. They tried to say that the other Spider-Man costume costs $35 and the one I picked is $79 because it was newer. They never said that there were different prices depending on which costume you get. They just said it costs $35 to rent a costume. I was pissed because I was only approved $35 from corporate... not $79. The girl acted like she didn't care and I asked to speak with someone above her and she said that "he" was too busy to come talk to me. So I walked out and we had no Spider-Man for the kids and families for the opening weekend of Amazing Spider-Man 2 thanks to this business who were misleading on their prices. These people at Backstage Costumes/Balloons and Things don't care about making sales or trying to keep customers happy. From now on, I'd rather waste my gas going to Party City in Temecula than to give Backstage Costumes/Balloons and Things any business. read more