Australian Global Holidays provided me with exceptional service in connection with my trips to…read moreChina and Japan. I was never left to my own devices, even AFTER I had left Australian soil. The AGH director herself,r was ALWAYS available to assist and guide even when I was in China. She was only a mobile phone call away. It was like speaking to a loving family member, rather than a travel agent. She is so charming, warm and helpful. I could even reach her LATE AT NIGHT (when other travel agents are sound asleep). And because the AGH director has travelled extensively, she always offered me REAL advice about real situations in different countries. I will use AGH again for my next trip (to Europe). Sure it is possible to save ten dollars (the price of three cups of coffee) by booking your trip online, instead of through a physical travel agent. But we live in a world full of uncertainties and disasters. if you book online, who would you then turn to in the event of a sudden unexpected, unplanned disaster? A computerised Call Attendant telling you that you're the 21st caller in the queue? A recorded voicemail message?

I've used Lana twice already to book my holidays. She is very professional and is an absolute…read morewealth of knowledge. She suggested a package for me in Dubai, which included return flights, accommodation and tours. It represented a great value and I had an amazing time. Highly recommend Lana for all your travel needs.

From the owner: "Hi, I'm Lana and I'm your local Personal Travel Manager…read more I'm mobile which means I can come to you, you can come to me or we can meet for a coffee in a café. I can also book travel via email and phone. I pride myself on being honest and transparent. So if you're looking for someone to take care of your travel needs and provide that personal touch contact me today!"

What a great way to get advice and guidance for your travels to Sydney...the friendly folks at this…read moredesk are helpful and knowledgeable about everything from arranging a shuttle to take you from the airport to your hotel, to restaurant ideas and fun activities in the city. Different maps are also available, which definitely come in handy in the very walkable city.

Given that 24% of international travellers arrive in Australia without having booked accommodation…read moreand even more have not pre-arranged transport or are looking for help with attractions, tours and restaurant bookings, Sydney International Airport's latest offering, a free on-site, concierge service. Travel Concierge is a complimentary service staffed by trained concierge to assist travellers with every aspect of their trip from accommodation and transport to wining and dining and special events. The creation of Travel Concierge Sydney Airport provides a landmark for its premium travel services to arriving and departing passengers and visitors alike, enhancing Sydney International Airport's vision to provide excellence in customer service and facilities. The team of 25 professional concierges are on-site during airport operating hours, seven days a week and service a customer base throughout Australia and the world. They provide advice and book all types of accommodation from backpackers to luxury hotels and excel at developing entire travel itineraries. There's also a bank of eight self-help computers on site for those that want to browse the options themselves and an option for those not at the airport to register online at www.gnconcierge.com. They also offer 24 hour support from anywhere in the world with their toll free phone booking service 1300 40 20 60. Products and services offered include accommodation (three, four and five star hotels, budget, backpackers) bookings, flight bookings, shuttle bus tickets, hire car and limousine services, event ticket sales, attraction and tour sales, restaurant bookings, international calling card sales and travel and airport information.