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    1.0 (1 review)

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    13 years ago

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    Mattress Firm Peru

    Mattress Firm Peru

    (3 reviews)

    $$

    I am very disappointed this company. I ordered from them because of a baby bassinet being 80% off,…read moreit was a great deal! I was so excited to receive this item at a discount considering I have a baby coming in a few months. I got the confirmation email and tracking number a few hours later. I check my email the next day to find out that the order has been cancelled and refunded. The bassinet was on sale due to a system error, and because of the inconvenience they gave me a $50 coupon to use on my next order. I feel like this sale should have been honored for those who placed an order, and wasn't right to cancel after getting a confirmation email. I decided to use the $50 discount on satin sheets that were $100, so I felt like we were getting them half off. When looking into this brand (which must be GREAT for that price) I find out they were only around $25 everywhere else. Why would they be charging 4x the amount!? I tried cancelling the order 3 different times the same day and only got a "case number" and no assistance. I waited in the online chat for 45 minutes just to be told I had to wait 48-72 hours for the cancellation to go through. I check today to see the sheets have not been cancelled, and they are on the way here. Now we are going to have to deal with the sheets once they arrive and take them to the physical store. I've never ordered something before that was impossible to cancel. I will never order from this company again. Their prices are basically theft and their customer service is non-existent.

    Would definitely shop around for mattresses elsewhere. Bought the most expensive pillow top…read moremattress for my daughter and it is terrible. Not comfortable at all and wakes up everyone in the house getting in and out of it. I can't imagine how bad the cheaper ones are..

    Back Store - homeandgarden - Updated May 2026

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