Do not consign here! (Particularly the East Cobb Store). The owner is dishonest!!
Policy says you can only get items back over $50. They give you the run around when you are trying to retrieve them. They are extremely reluctant to return items they want to keep in the stores.
In September 2013, I was told some items were in storage until winter stuff would be out. Then when I went back in November, was told they were at the other store in Lilburn by another person. And they couldn't find them because the store was so big. Another time, they were back in storage. Another time, someone tried to steal them or remove tags and they have video footage that they won't show me. I could go on. Each time, Kim, her manager, or some other sales person would tell me they would look and call me when the item was retrieved. NEVER ONCE GOT A CALL BACK!!!! This has been going on for 8-9 months now.
Melissa, the owner, is UNSCRUPULOUS & rude. If the owner won't address your concerns, who will? I spoke with her unknowingly almost a month ago. She told me she would look for my items in the store and in the meantime, I could shop. While I shopped, I saw her trying to leave. I tried to approach her but she basically ran out the door.
Enter Kim, who is nothing short of patronizing and repeatedly rude to customers. Have had numerous conversations with customers and staff about her attitude to no avail. Who calls a paying customer, "Hun?" When I asked her to stop, she pejoratively snaps back, "okay 'ma'am'!"
So I ask her "where did the woman go who was helping me and who was looking for my items?" She says that was the owner and said she would leave a note for her to look tomorrow when she came back & someone would call me.
There are ongoing issues with items not being returned as was promised, poor customer service, missing items, dissatisfied customers, accounts not being properly credited. I am not the only one to experience these issues. Many have had similar experiences.
A week goes by & I call. Kim passes the phone off to another sales person. She's got no clue what's going on and I have to rehash. I am furious and at this point trying to retrieve not just the few pieces I have left but everything because something shady is going on and I can't get any answers. I'm told that salesperson will contact Melissa herself at home, Lilburn store and on her cell. I'm told she works in east Cobb on Fridays and come in if I can if possible. I ask that I please at least get a return call by her specifically. RADIO SILENCE!!!
Another week goes by and I call back. Kim answers phone: "Yeah Hun. What do you need? Yeah Melissa told me to work on it. I've been busy." Me: "You told me she was going to work on it." Kim: "No Hun, she left a note for me to do it." I tell her I need a call back and either a check or my items returned.
Kim returns call and leaves message: "I have a check here that's been here two days. Actually there is two. I will put them in the mail today. Two of the four items are sold and the other two are in storage and you can come back in August to retrieve them." AUGUST??? I've been trying since September. She failed to mention they were partial checks for my share of the items, not the full value which would have been the right thing to do after all these months considering I have be
I go next day & ask for mgr and get the side-eye when she realized she's cornered. She proceeds to tell me I'm over reacting, nothing is being withheld or hidden....& then weaves a new tale of how she was there when someone attempted to switch tags or remove them and make the purchase but that she was at the register and knew the price was wrong. She claimed to catch it on video but when I asked to review the tape, was told no due to privacy laws.
After 15 minutes in back, she returns saying that checks were issued (again fails to mention it's for only my share of missing items) and that was the best she could do. I said I wanted the items over the money. She declined because she was unaware of their whereabouts. I had also recently brought in two items and she mentioned she would at least give those two items back. I had to leave and said I would return the next day for them.
I proceeded to leave and then post a message on a local closed forum on FB. Within 30 minutes, there was a voicemail from Melissa saying I was defaming her store and that they have a missing ticket account for missing items until she could find who the items belonged to. If that was the case, how did she miraculously know the price of my item during the whole SUPPOSED ticket swap debacle?
Melissa and Kim need to get their stories straight! And should treat customers right so that they aren't being spoken about on social media. It should not take that for any action to be taken! read more
