I needed two jobs done. The first one (mastic removal) was done as planned and I was quite pleased. The second one (polishing the concrete) the team fell off the face of the earth as the expected job date approached. Several calls and emails went unreturned. Ultimately, I had to do the job myself because no contractors could come in on short notice after Bach left me hanging. I rented equipment from Portland Rent All and saved thousands of dollars, but I had to spend several days doing the job that I didn't plan for.
If you can get work done by these guys, I think you'll be satisfied. However, it seems to be a gamble if you will be able to get a quote, scheduled job date, and work completed, especially if your project doesn't have an extremely flexible timeline.
Update:
After leaving this review, Jeff made time to contact me to see if there was something he could do to improve my review. We agreed to a reasonable price for some final details on edge polishing and filling a few holes before Insealed the floor. Jeff and a helper came out on a Saturday and spent about 6 hours on the project, showing they certainly wanted to make things right. Unfortunately, they damaged multiple finished surfaces in the house (fresh paint, trim, and drywall) through the project and the filler they used on the gray concrete was tan colored. They didn't mention this would be the case until dozens of imperfections had been attacked with grinders, leaving us in a bad spot either way with freshly ground holes or tan spots in the floor. Furthermore, the edge I asked them to polish had extremely deep gouges from the mastic removal they did previously, so the scratches never did get ground out. Ultimately, I spent another 20 hours finishing or fixing the work after they left. Jeff didn't charge us even though we had agreed to pay, as he could tell we weren't satisfied when he was leaving the job. He did ask multiple times that I update my review on Yelp.
I appreciated the attempt Jeff and his team made to recover on this project, but ultimately I wouldn't recommend them for abrasive concrete polishing. Jeff made it clear early in our discussions that they prefer to do floor coatings to abrasive polishing, and in hindsight I should have taken that as a sign.
Second update:
Jeff emailed me a response after my update above which tells a lot about his character and business. It seems Jeff still doesn't understand that grinding first and mentioning a fill color mismatch second isn't the appropriate order of operations. He said:
"Thank you for being a colossal asshole! I knew I should have just let your original shitty review be a judge of your character and not offered to come back. Before filling any holes it was explained to you that the filler would not be the same color, so saying otherwise was a boldface lie on your part. May yo and your bitch wife rot in hell!!!"
I think most would agree that Jeff's response is inappropriate, even if he didn't agree with my review. read more