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Bacc Travel

1.7 (7 reviews)
Open • 10:00 am - 6:00 pm

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EF Educational Tours - this is in the hallway upstairs. we had no training when we got on the boat for emergency. no one knew what to do.

EF Educational Tours

1.5(308 reviews)
1.7 mi•East Cambridge

I went on a trip to Eastern Europe with my School and to be honest with you, I loved it but our…read moretour guide was honestly not very nice halfway through the trip, then at the end of our trip, at the airport, she got into a screaming match with one of the workers because the worker started yelling at us and telling us we need to go somewhere else and not be in that line; and you know what, our tour guide gained my respect for that. She got into a huge argument and fought for a bunch of stupid highschool kids. I would highly recommend EF tours to anyone who is young or old and doesn't know how to plan out a vacation. Thank you EF Tours for a great experience and to my tour guide, I know we may not have been great friends but you stuck up for us in the end and that is all that matters and I highly respect you for that. Can not say enough good things about my trip!

I had a very disappointing experience with EF Educational Tours customer service…read more I contacted the company two months before the deadline they imposed to request flexibility regarding my situation. Reaching out well in advance, I expected at least a conversation or some level of understanding. Instead, the response I received was rigid and dismissive. There was no empathy, no attempt to offer alternatives, and no outreach to help resolve the issue. I was simply told that I could reach out again after the tour if I still needed assistance -- which defeats the entire purpose of contacting them proactively. For a company that works with families and students on expensive international travel experiences, I expected a much higher level of customer care. If flexibility and responsive customer service are important to you, you may want to think carefully before booking with EF. Based on my experience, their policies appear to take priority over people, even when customers reach out well in advance to try to resolve an issue.

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EF Educational Tours - This is cleaning carts that were left there all 24 hours, which is right next to the elevator to get to the top floor where the life boats.

This is cleaning carts that were left there all 24 hours, which is right next to the elevator to get to the top floor where the life boats.

EF Educational Tours - Trying to make lite of all of the chaos.

Trying to make lite of all of the chaos.

EF Educational Tours - Room cleanliness

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Room cleanliness

Bacc Travel - travelservices - Updated May 2026

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