Best customer service EVER!! They were so efficient and helpful in the store and they made sure my…read moredelivery was made on schedule even though their truck had broke down and delivery had to be made after hours from Mobile. They promptly returned phone calls and kept me updated on the status of my delivery. I purchased a riding mower and had a problem with it, called the store and they're sending a repairman and said if it can't be fixed, they will replace it at no charge. These people could give lessons in what excellent customer service looks like. They are friendly, knowledgeable, and helpful-the best shopping experiencd I've had in Pascagoula.

I ordered from them as I have in the past however this time I gave my order on a Friday and was…read moretold it would be in Wednesday and delivered on Thursday, I call Wednesday around 4 pm and was told everything had arrived and that I would be the third delivery around noon. At 1 pm on the day of delivery I called and was told now all items had not arrived and some that did were damaged, OK. was told they had reordered and would receive Saturday and I would be notified and it would be delivered Tuesday Morning, No one called, Thus I called Monday afternoon and again was told everything had arrived and I would now be delivery number 4. So at 4 pm I went to badcock and confronted the issue, the delivery man was there and I was told by a manager it had come in and would be delivered in the morning and I now would be either 1 or 2 on the list, Now on Tuesday at noon I called again, Guess what? Their truck broke down yesterday during deliveries (however delivery man was at store when I went yesterday, and there was no mention of truck breaking down, ) and they now were trying to rent a truck to deliver items, I told them to cancel my order. Than another associate called and said they were loading the truck, I told him also to cancel my order, I feel I got a good run around which has really shocked me, In the past I received great service and orders as promised, yes I will continue to hold them in high regards as this could be a one time issue. They do have good products and I have done business with them for years,