Terrible customer service And terrible product! DON'T BUY!!! Spoke to Cheryl to let her know that their cow hide wine totes didn't fit any bottles of wine we had. I bought 9 of them from the Houston Nutcracker for $200+ dollars for our close friends. She told me that I needed to buy a smaller bottle of wine. I told her that I had tried 10 standard size bottles of wine and none of them fit. She didn't care. I told her that I really wanted to make this work, but if it didn't , asked if they would take them back. She said that there were no returns and was quite snippy about it. I asked to speak to the owner and she told me they were out of town and wouldn't be back "any time before Christmas". I will never buy from this company again and will advise all my friends and anyone who will listen to STAY AWAY from this rude company!! read more