For five years we've used this service, but recently our pool has been taken over with algae. The owner or his wife did the weekly cleaning, but was replaced by their nephew (who recently quit and never returned our entrance key and the owner said he doesn't have it).
The BIG PROBLEM we just found out was the nephew wasn't doing his cleaning job properly and the ALGAE got out of control. Our pool is now unfit to use.
I just poured 15 gallons of chlorine into pool and bought a new stainless steel bristled brush and started brushing. It seems to work, but unfortunately I'm pushing 80 with a very bad heart condition which allows my heart to only pump at 30-35 bpm, and I run out of gas quickly.
My wife called the owner and he lost his temper saying she was questioning his ability to do the job and quit. He didn't even allow her time to speak when she ask if he knew when the last time the filtered was backwashed! The other day he called and said he would acid wash the pool and only charge $500.00. Five hundred dollars to fix a problem that THEIR INCOMPETENCE CAUSED!
We've talked to two other Pinch a Penny stores and they both said this was very preventable - if the pool was properly maintained.
How is it you have a service for five years and when THEY CAUSE A PROBLEM they just quit and walk away. Not a good way to treat a loyal customer who never complained when they would miss a week now and then.
If they are doing your pool now, be very aware of any minor problems, because it could become a major problem as they allowed ours to become. One other thought, we've been told part of the problem was they used chlorine cakes instead of liquid chlorine.
Now we will need to find another pool cleaning service. read more