I paid a $300 deposit to book an appointment to drop off my project 3 weeks in advance. After waiting an additional FOUR weeks after drop off, I inquired when my project would be done, only to be told they were short handed and didn't have a date. I waited SEVEN weeks for my project. I requested my excess fabric upon pick-up, only to be informed it was not saved - I had purchased at least a yard overage at $60 a yard. The workmanship was good, hence the generous 2 star rating. The customer service was miserable. There are other options available and I wish I read the other reviews before booking. Buyer beware. read more

B B Workroom - Couch and blue pillows reupholstered. - Furniture Reupholstery Near Me - Boca Raton, Florida

My experience follows other one star reviews; the same as Paul N., KP 2, AC., Alan J, and Deborah H. I currently have had two cushions at bbworkroom Since January 14. The promise was to have them back to me by Feb 15, as I would have 24 people in my home and needed the cushions returned or finished. No calls, no calls back. Bernie runs Boca Bargoons and refers upholstery jobs to his wife Robyn at BBworkroom. I love Boca Bargoons, but will never go back to bbworkroom. Almost three weeks after my promised date, I called to pick up the cushions. As it turns out they began to work on my cushions on 2/21 (5 days after they were supposed to be done) and needed clarifications. They emailed questions to an old email address, even though the current one was on the order with the rest of my information. When I called on March 2, it was as if it was my fault for not responding to an email that I did not get. I gave them the measurements and assume they might start. Terrible customer service!!! Years ago, I used them and I'm embarrassed to say they were even worse. I ordered a Bed spread that was expensive material purchased from Boca Bargoons, and the work was a throw away. Never put on the bed. It was supposed to be two contrasting fabrics, but they didn't use both fabrics, and the bedspread came with an ugly seam through the middle of it. They are conveniently close to me, but I will NEVER use them again even though I have many projects. I will try the number that Deborah H recommended in her one star review. I won't continue to reward bad behavior even when it seems convenient. read more

We had an ottoman recovered with fabric we purchased from Boca Bargoons and the result is 5 star. The care in lining up the fabric pattern and the workmanship makes this workroom worth the wait to receive the finished ottoman read more

I had two chairs, recovered both different sizes and shapes. They did a phenomenal job! I got my fabric at Boca Bagoons too.

No return calls . So many dates promised for installation which never happens . She demanded 100 dollars upfront and did not credit the invoice. She already got my four thousand dollars yet until now, the job is not completed. It's almost a year now, a year, and still nothing is in sight . Beware! read more

Karyn and her group Did a wonderful job of reupholstering our six chairs. The work was priced fairly, Completed quickly and looks perfect. We couldn't be happier! Now we have the reupholstering bug and are so glad that Boca Bargoons Fabrics got us on track. read more

BB Workroom is owned by the same owner as Boca Bargoons. They do upholstery of furniture. It's a workshop in a warehouse. When you first walk in you will see a few woman sewing. Using machines or their hands. Ya see, that's how upholstery is done. It looked like these women knew what they were doing. It also looked like the workshop was a mess but I guess it was just cluttered and I got the feeling that they knew exactly where everything was. I was directed to "the office", which was smaller than my walk in closet and my walk in closet ain't that big. I was helped by EUGENE , who immediately translated what I wanted and needed to know about the bench cushion and pillows I had brought with me. He quickly agreed that the foam insert of the bench cushion was dead and of course they would start from scratch. He had loose leaf binders with all sorts of designs and measurements. He measured my pieces and gave me prices. I asked if he could offer a senior citizen discount and he gave me a big smile with great welcoming eyes and said "no". I then asked about a post Black Friday discount and he laughed. I accepted the prices he gave me as I wanted the pieces done and figured that they would do a great job. He also told me exactly how much fabric I would need, as I required that Information to purchase it from Boca Bargoons (or elsewhere). Note, the reviews for them are horrible. I ignored them. I figured those were disgruntled customers and for a business to be around as long as they were they had to be doing something right. My initial experience was good. I was explicitly told it would take 2 weeks for my job to be done, maybe less, but they would not commit to less than 2 weeks. That was fine with me. I will post pictures of the finished pieces, and try to get a few of their workshop if allowed. Note, custom upholstery is not inexpensive. If you're not willing to open your wallet then don't come here. read more

Ordered a replacement GE water filter RPWFE what I did not expect it to be shipped from CHINA over two weeks later I got a piece of KRAP that didn't work. Not pleased with BB Workroom won't be shopping here again. read more

Would never recommend using this business. They were reahpolstering a chaise in my master bedroom. It was a disgrace when I finally got it back months later. Very poor workmanship. It was a mess. Didn't resemble what it was originally. Robin was a nightmare to work with. Never returned calls and constantly lied about date to be ready. They picked it up to redo/fix. Amazingly it was ready in 3wks. It's much better but still not great. Stay away!!!!! Unfortunately couldn't give zero stars. read more

This is one business that makes money by accident, the workmanship rates a D and regarding Customer service I am not quite sure they had a moment to search That definition. I have never Dealt with such morons as this group. They have more excuses than a kindergarten child missing their homework. Save your money, there are so many fabulous upholstery shops in our area that will be grateful you walk through the door. And if you would like me to refer you to a wonderful upholstery shop please get in touch with me it would be my pleasure read more

So sorry we did not read these reviews before we commissioned B & B workroom to make a coverlet and shams. We purchased our fabric from Boca Bargoons and they recommended B&B work room. The size was wrong, the workman ship was far from professional and the shams looked like they belonged on a child's bed. The fabric is white and they used green thread for the underneath surging which shows through the finished side. The price was on the high side so you would expect an excellent finished product. It also took weeks longer then we were told. The owner was scattered and communication poor. They don't even have examples of styles to show you so you have to guess and go by their recommendations. BUYER BEWARE!! read more

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It is very hard to find an upholsterer, so I called Boca Bargoons. They gave me BB Workroom's phone number. I called during the restricted hours I was told to call, and someone did call me back. She said to send a picture of the object I wanted reupholstered. I did so and never heard back. However, my husband found a GREAT upholsterer, Quality Furniture Refinishing & Upholstery Center at 2650 NW 2nd Ave, Boca Raton, FL 33431. Their number is (561) 750-5278. Excellent job, fast service and delivered when promised. read more

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I recently used BB Workroom to reupholster 2 barrel chairs. not only did they do a fabulous job, their price was much less than I was quoted elsewhere. I would highly recommend them. read more

B B Workroom - Wonderfully reupholstered barrel chairs. - Furniture Reupholstery Near Me - Boca Raton, Florida

do not use this company. all of the bad reviews listed on google are true. she will take your money and disappear. she took $2500 from me and promised to deliver drapes back in December, 6 months later , I have nothing. every month she gives you a different excuse, she has covid 4x then went to Italy then to England, one lie after another. now she will not answer calls or emails. the owner is thief. read more

One of the worst companies to work with. It took them 7 weeks to make 2 pillows. I called them twice to see when the pillows would be ready and NOBODY returned either call. When my friend got in touch with them to tell them that if they are not ready by the end of the 7th week, we wanted to cancel. Surprise...we got a phone call that day that the pillows were ready. I had to pick up the pillows at their workshop and not where I purchased them...do you think they could have told me that when they called? It looked so disorganized when I went to their workshop; orders were piled on a table when you walked in. STAY AWAY FROM THEM!!! RUDE!!!! read more

Had seat cushions made for my kitchen chairs. One started to rip just a few weeks after I got them back (which took forever..."Oh, we left you a message. NOT"). Now the velcro on two of them keeps coming undone so when you sit down on them you need to brace yourself from slipping off the chair. I spent a small fortune at the Boca Work Room, such a disappointment in terms of workmanship and customer service. I have no idea how they stay in business. read more

I am a local reputable designer and have used this company for a few projects for my clients. This company is irresponsible, have the worse quality and absolutely no customer service. read more

What a NIGHTMARE. Never ever ever has there been a more unprofessional and dishonest company to work with. We paid for our drapery in Feburary 2014 for installation in April 2014. The date is now July 27, 2015 - yes you read that right, 2015 - and our drapes are STILL NOT INSTALLED. We have heard excuse after excuse, lie after lie. The dye lot wasn't right. The length wasn't right. The manufacturer screwed up. You name it, she did it. Robin has had our money for 18 months and has been completely incapabale of installing our drapery. And all the while she has had the audacity to YELL AT US at times. I cannot stress enough what a HUGE mistake it would be if you hire this awful excuse for a company. 0 stars. read more

Unfortunately, a zero star is not available so a 1 is the only one I could give. It's been 3 months and I STILL do not have the curtains that I paid for. I gave them a 50% deposit on labor. Robin may be good at what she does but I cannot speak to that. Caveat emptor. read more

I used BB Workroom to make new cushion covers for a Mid Century Modern Chair I inherited from my family. The workmanship was excellent and the prices were amazing. The job was completed very quickly. When you enter the front door, you basically enter the workroom floor and can see everyone at work. No doubt this place does a lot of work as can be seen from the tons of pillows, curtains, upholstery in plastic wrap ready for pick up along the wall. I was referred to BB Workroom by Boca Bargoons up the street. It was a great find. I highly recommend them. read more

Stay away! Window treatments ordered for our condominium clubhouse were late by about 6 months. They were incorrect. Promises were made to redo them as ordered. That was another 6 months ago. Nothing. Consistently being lied to by owner. Paid in full to the tune of around $8,000. Can't even comprehend how they stay in business. Lawyers next step... 6/3/15. Now it is one year and still no progress. Even getting a callback is not happening.. Lots of promises and lies but no action. Lots of excuses. One year and counting to fix a problem they caused. Now it is August 19, 2015. Still no progress. More lies and excuses. read more

I purchased my fabric from Boca Bargoon and they recommended I use this upholsterer.I had a horrible experience with this co. B&B Upholstery. They had my couch for 2 and a half months. I got every excuse in the book from them and then they stopped taking my calls. Finally I was told my sofa was ready and they delivered a shoddy job. Open seam in the front and a lumpy back. Terrible workmanship and horrible business people. read more

Robyn and her crew did an outstanding job reupholstering our two giant sofas...6 footers! Every detail of the couches and pillows was perfectly sewn and the new cushion material is so comfortable and supportive. Ken, next door at Boca Discount Fabrics, expedited delivery of the beautiful fabric and trim to them. What a great collaborative effort! Removal of the old and delivery of the new furniture was fast and pleasant...very hard working, strong fellows! read more

Yikes! when i read the reviews i am scared to death. But so far so good. I have sent several pieces in to be redone. Amazing service by Lisa. Picked amazing fabrics and had great advice coordinating things. Robin is doing a great job in getting things put together in the work room. Fingers crossed. read more

I have used B B Workroom both professionally as a designer and personally and have always been 100% satisfied with the work, price and my interactions with the owner and staff. I have nothing but positive experiences. read more

I have used BB Workroom on more than one occasion for rocking chairs, bar stools and a bench. Although once it did take longer than promised (by about two weeks) on the other pieces they were actually ready before they were originally promised. I think it is a small business and they often get backed up with too many orders, but the quality of the work was good, as was the reasonable pricing, and I plan to use them again and would recommend them to people. read more

On April 5, I placed an 800 deposit on order for drapes and rods and was told it would be 4-6 weeks by Robin, the owner/manager...called week of 5/21 and was told a seamstress had been out 1 week and hopefully drapes would be ready next week-next week was told i was wrong seamstress was out 2 weeks, but drapes were in process-asked about rods and was told they were not in and she would call me next day-no call, waited til after mem. day and called tues.--Robin was out of town--a very nice clerk apologized-checked order-drapes had not even been started and rods were not in--the owner outright lied to me on several occasions--AND i had bought my fabric at Boca Bargoons, which they own--they lost a $1900 order and a customer-and i won't be buying fabric at boca bargoons anymore either-don't bother going to this place read more

I am having the same problem as the other post. I purchased the material at Boca Bargoons for a club chair before Christmas. I gave Robyn a $500 deposit. I was told that my chair would be ready the end of January. January came and went and no call from Robyn. I called several times in February and finally got a call back from Robyn who said the frame had come in and it was not right. I asked when the chair would be ready, as it was already 4 weeks late. She did not want to give me an answer and started to say 6 weeks or so. I told her that was not acceptable that I was having company and needed it by March 6. I called several times beginning in late February and never received a call back. On March 1 I went to Boca Bargoons and asked if BB was a reputable supplier. The manager called and Robyn picked up the phone immediately. She told the manager that since it was not just re-upholstery but a new chair, I should not have expected it in January as she told me. He became very hostile toward me, stating that I should not have expected the chair in January. I told him that there was no excuse for not communicating with your customer and giving the wrong date just so that BB would get the business. When he called her, she told him that the chair would be ready on March 6. It is now March 8 and, of course, when I call Robyn, I get voicemail and no call back. Pat read more

NEVER, NEVER, NEVER use BB Workroom!!! The Better Business Bureau gave them an "F" rating and so did Angie's List. We had the same problems with them that the previous reviewer had. It appears that false promises, unanswered calls and unmet deadlines are considered "business as usual" with this company. read more

Whatever the tell you in how long it will take, double it. There are always excuses...people out sick, yada, yada, yada. If you have all the time in the world...consider them. Otherwise...stay away. read more

I recently had very expensive bedding and a table skirt made by BB workroom. Lied to me about time frame. Impossible to get a return call. When I finally received my order it had to go back for correction. Table skirt is the worst example of workmanship done by "professionals" that I have ever seen. My advice is go elsewhere if you want to get what you pay for and want to be treated with appreciation as a customer. read more

Never, Never use BB workroom. She promised me my drapes in 4-5 weeks and 17 weeks later I finally got them. The workman ship is horrible, my daughter could sew better. They were returned 3 times for mistakes, seam was unacceptable, hem longer than the fabric, they are still crooked at the bottom. She lied to me numerous times, always an excuse never a solution. I was afraid to send back again as I probably would not ever see the fabric I purchased, she is so unprofessional and never returns your phone calls. I am complaining to the BBB as she should be shut down. read more

I am very please with B B Workroom as they helped me out a a jam. As a designer I had a problem with a client's upholstery job. I went to see Robyn for help. B B workroom came thru for me in a timely fashion with quality work. I would recommend them as they bent over backwards to help me out. read more