I bought 2 fruit trees [as shown in photos] and one of them the Pear tree come alive but the Plum tree failed to show any signs of life and failed.
I went back to the shop and informed a staff member on the checkout till about my trees. He told me that B and M policy does not accept returns on plants. This was not what I expected when I returned to the shop since I was not aware that 'No Return' policy was applied to this product when I paid for it. It's always a risk with dry-rooted trees, I have bought some on eBay and one of them [Nectarine Patio tree] failed so, when I contacted the seller, she immediately replied to refund or replace the tree. I choose to have it replaced at next growing season.
Needless to say that my opinion of B and M is disappointing in this case. read more