My experience with B&E Irrigation & Landscaping was an astonishing display of poor communication, indifference, and unprofessionalism. I initially contacted the company's residential installation representative on April 29 regarding a drainage problem at my Brentwood home. I left a voicemail and sent a text message containing photographs of the area. After receiving no response, I called again on May 12 and left another voicemail. Still nothing. On May 13, I submitted a detailed inquiry through B&E's website. The office responded the following morning and referred me directly back to the same representative who had already failed to respond to my previous calls and text message. Nevertheless, I called him again on May 14 and left a third voicemail. Once again, there was no response whatsoever. On May 26, I emailed the office and carefully explained the entire history. I made it clear that I would completely understand if the project was too small, if the company was too busy, or if the work was not a good fit. All I requested was the basic professional courtesy of an answer so I could stop waiting and contact another company. The office replied that afternoon and stated that they were checking into the matter and "should have an answer tomorrow." Tomorrow came and went. So did the remainder of May and nearly the entire month of June. After receiving absolutely no update, I sent one final email on June 30. Only then did I receive a response stating that the installation team was "extremely busy," that they "probably" did not have time to perform the work, and that this "may be why" I had never heard from them. That was not an explanation. It was speculation about why other employees had repeatedly failed to perform the most elementary part of their jobs: communicating with a prospective customer. Being busy is understandable. Failing to respond to three telephone messages, a text containing photographs, an online inquiry, and multiple emails is not. Promising an answer the following day and then disappearing for more than a month is even worse. It would have taken less than one minute to write, "We are unable to take on your project." Instead, B&E allowed me to wait for more than two months before finally offering a vague excuse. After this experience, I reviewed the company's Yelp and other public reviews. What I found was disturbingly familiar: other customers reporting poor communication, unanswered messages, no-shows, and a lack of follow-through. Apparently, my experience was not an isolated incident. B&E advertises itself as Nashville's "most trusted" irrigation and landscaping specialist. Based upon my documented experience, trust and basic customer service were precisely what were missing. The most revealing part of the company's final response was the admission that it was unfair for me to receive no response. On that point, we agree completely. I would not recommend B&E Irrigation & Landscaping. If this is how the company treats a homeowner before receiving any money, I would have absolutely no confidence in its communication after a contract was signed, payment was made, or a problem developed. read more

Great experience - very communicative and quick work . We will definitely use B&E going forward.

We had a broken spout, and it took 5 weeks for them to come. They made 2 appointment times to come and never showed. On top of that, they never apologized. read more

As stated in almost every review, this is one of the most poorly run businesses. They no showed 3 times. In addition, they don't call you to let you know. They are impossible to get ahold of. Do NOT use this business. When I spoke with the manager, he stated that's just how it is. Needless to say, I contacted a well run company and they came out and corrected the leak within an hour. I wish there was a "zero" rating as that is what I would rate this business. read more

This was our go-to irrigation system company for years very 20 years until 2024, when they stopped returning our calls and messages. From another guy in the irrigation business (who I finally contacted), I heard they had gotten some big commercial contracts and stopped doing residential work. Such a poor way to treat their 29+ year residential clients - by just disappearing. Do not recommend. read more

Nashville TN area: Terrible customer service. Won't return phone calls,. Won't reply to emails. Overcharge for work that is not even done correctly. I get it if understaffed, but at least communicate something/anything. Now if you don't mind them showing up on your property ( if ever ) days or weeks late, unannounced, not familiar with why they were called out, won't address the issue with why they were called out ( start doing other work out of scope of the reason they were called ), and you want a company that throws spaghetti on the wall to see what sticks ( aka out of scope service and ridiculous billing), and are ok with just blindly paying a bill because you received one - then this is the company for you. Good luck, you've been warned. read more

I've never written a review of any company, but I feel this review is well deserved. I'm almost 60 and B&E is the worst company of any type I have had to deal with. If you want to be extremely overcharged for low quality work, and then have almost impossible communication when trying to get issues resolved, then B&E is your company. I would give zero stars if that was possible. read more

I have worked with B&E Irrigation for a number of years. Mostly seasonal activation / deactivation and backflow valve certification. When they DO show up and do the job, it is done well and at a reasonable price. The service however is unreliable and inconsistent. They may / may not show up to do the work on the date promised, and getting a hold of someone to speak to in person if there is an issue, is virtually impossible. You may leave messages, or send emails and then wait,.........and wait.... This past May, the backflow valve was supposed to be certified at the same time as the activation. Payment was made. I assumed that the work was done....Wrong! I contacted them...was promised resolution....Wrong again! We just received the final delinquency notice from the utility district. Never again read more

Like other reviews have mentioned here, I've been a customer for over 15 years. In the beginning service was great but in the last few years it's very difficult to schedule having the system shut down in the fall or back on in the spring. What compounds this is the horrible communication. The service department NEVER answers the phone, you have to leave a message and you never know when to expect them to show up. At this point, I can't recommend them. Just today I left another message for them. If I don 't hear back by the end of the day I'm looking for another company to support us. read more

I've used B&E Irrigation's service for over 10 years now and even though the quality of service has degraded and reviews with B&E issues in my neighborhood has increased in the past few years I've stuck with them until now. On March 15th, the tech showed up to activate my sprinklers and notified me upon arrival then departed 15-20 minutes later. Having left for spring break the following morning, I didn't notice a leak in one of the sprinkler heads until my return a week later. I contacted B&E Sat morning and per their messaging system was connected to the tech on duty for emergency issues. It went straight to voicemail and I left a message; I tried the number 3 subsequent times that day and each went to voicemail. I never received a call back. Additionally by this time I received the invoice - which should have been $45 for the activation and instead was for $137. I was charged for work that I was not informed needed to be done so did not authorize; and still really have no idea what was done. I was also charged for an hour's worth of the tech's time when he was gone within 20 minutes of arrival. The same B&E tech who didn't return any calls over the weekend showed up unannounced Monday. It took him a few minutes to determine that the original tech didn't tighten the valve when he did the work on 3/15 which is what caused the leak. He informed me that it was a small leak so shouldn't have used much water over the week (of course no credit offered even though it was their screw up). The second tech was also in & out within 15 minutes. All of it is unacceptable! I would strongly recommend that customers stay away from B&E: * Their customer service has deteriorated to pathetic standards - no emergency assistance; no returned phone calls, emails over invoicing issues (pay what was billed; no credit for leaks even though they caused it; etc); work done without customer authorization. * The county's water company will no longer allow vendors to perform backflow testing so that will cut into their revenue. I have never had work authorization or invoicing issues before this with B&E. My personal opinion is that this work did not need to be done (and is why the tech didn't bother to inform me of it) but it provided a way to fill a lost revenue stream. This is a very different company than it was even a few years ago. There are too many other quality irrigation vendors that could be used to risk the bad treatment you'll most likely get with B&E. read more

Update after almost a year. I was charged for lawn care November 2020 and the team hadn't been out since October. I tried twice contacting the company to discuss the bill and nobody called me back. Also, when I spoke to Nate late last year to have limbs removed that had fallen and having the last mow of the season to mulch the leaves in the yard, he promised that all would be taken care of and it wasn't. It's now lawn care season, and I've yet to hear from this company to discuss when to come out again. Not to mention, the limbs are still in the yard from last year, and then some. For someone who has cancer (me), and a husband with MS, we can no longer take care of those things. I'm very disappointed in this company as they started out eager and strong, but finished up the year very lackluster and as if they didn't care. read more

B&E has been servicing my irrigation system for several years. Trying to get my system closed for the season has been a real chore. They no showed the original appt scheduled in Nov. to close the system. So I contacted them via email, their "preferred" method of communication. The reply indicated they had drained the back flow and turned the system off. However, the pipes had not been blown out. They stated they would be out in 2-3 weeks to take care of the underground pipes. Four weeks past and no one contacted me to reschedule. I contacted them via email and scheduled an appt. The appt time came and went and again, B&E no showed. It's now mid-Dec and freezing weather is just around the corner. I scheduled an appt with their competitor to have my system closed. I will move my business from B&E effective today. read more

I had contracted last fall with B&E to install a 13 zone irrigation system at my home upon a recommendation from one of my clients. While they were not the low bid, I based my decision on this recommendation. They did install the system as contracted, but left quite a mess. Plastic tubing and various parts, flags, etc. were strewn about the lawn. I had requested on several occasions for someone to come and educate me on the system as I had never had irrigation prior. After repeated attempts I had a call one day while out of town that someone was at my home to show me how to use the system. No advance warning or scheduling, and never showed up again. I finally called the manufacturer (Rainbird) and their customer service was excellent at walking me through the necessary steps. A couple months ago I realized one of the heads was not functional and left a vm to discuss it. The next week someone came without notice and repaired the leak in a few minutes, then left. I did not anticipate receiving an invoice as it was still under the 1 year warranty. The next week I received an invoice for 2 hours of labor....$125.53. Several weeks ago before the extreme cold I contacted B&E via e-mail and phone messages to have the system winterized. No response from any message left and to date, still have not heard from anyone, but continue to receive reminders to pay the invoice. I called Aquaduct Irrigation and someone actually answered the phone and stated they would be out in the next couple of days to complete the job. Sadly I cannot recommend B&E for installation or service. read more

Abysmal customer service. We used B&E to maintain our sprinkler system until we found a leak. I left NINE messages and sent THREE emails and it still took them three months to respond. By that time, I had already found a replacement company. Stay away! read more

This outfit put in a system for over ten thousand dollars. It took four more weeks than planned to install (try keeping German shepherds out of the yard for that time). It was to run on an iPhone app. The gentleman who came to "teach" us the system and its zones gave us a small booklet."Its all in there" he said, and left. Admittedly, I am old (in my seventies) but I now have absolutely no idea as to how to irrigate our lawn. Maybe the installation was performed correctly but the service requires a new definition of unprofessional. read more

They have consistently been slow to respond. When they are present, they can provide little to no information on the amount of irrigation different parts of the yard and plants need. Recently, when my system would not shut off, I called, texted and emailed B&E. No response. I had to Google to get instructions on how to turn off the system. I have no excuse. I should have gone to another vendor long ago. read more

Around 9 years ago, I had B&E install an irrigation system at our previous home based on a neighbor's recommendation. Installation and service was excellent. I even got two of my neighbors to switch to B&E for yearly winterization, etc. After moving to another area, I wanted the company to provide an irrigation estimate for our current residence. It took several weeks before I could get someone to respond and come out to survey the yard. After receiving the initial bid, the wife and I decided against having drip lines installed in some areas. On May 7th., I left a message at B&E requesting a revised estimate. Two weeks later, we still have not been contacted regarding this. Based on our original past experience and satisfaction with the company, I really wanted to give serious consideration in having B&E install a system for us even 'tho they ain't the least expensive. Unfortunately, you do get tired after awhile in trying to get a returned call, text, email or whatever. As former real estate brokers, my wife and I know the value in being responsive to customers and clients. Hopefully, the company we've decided to contract with will be better at customer relations. read more

B & E offers easily the least effective customer response system I've ever seen. Getting them to respond to a voice or email requires a minimum of 3 calls. Why keep trying, you ask? Because they did a nice job installing our system several years ago so I wanted them to also be responsible for the maintenance. I last called two weeks ago, and since I have yet again not heard from them I'm going to find a new company as soon as I hit send on this review. read more

My previous review was that the comp at ultimately delivers in working on my irrigation. However, spring 2017 we parted ways. They never returned any of my phone calls and we're not reliable. My system was not working and I was very frustrated. Finally at the end of May 2017 I contacted Victor at Extreme Irrigation and he fixed every thing. We have used them ever sense and love that comp ay! By the way, about 6 weeks after my call for B&E to work on my system, someone just shows up in a work truck to my house. I told him it was not his fault but I waited 6 weeks and no one called me back or scheduled an appt. read more

They manage the irrigation for our neighborhood so when I need repair to my system I thought I would try them. They were at my home in less than 24 hours, professionally dressed and equipped serviceman and very customer focused. I highly recommend them for any of your irrigation needs. read more

Chris Ball has completed an excellent "drainage/landscape" for the side of my house. The drainage worked extremely well during a deluge and the appearance adds to the beauty of the house and deck area. I could not be more satisfied. Thank you and the men who worked here. AH read more

If you have existing or want new irrigation or landscaping, this is the company you want. We recently moved and thought we had a major problem with our new irrigation system, but the guy they sent clearly knew his stuff and had it up and running in minutes. I was amazed that during a time when it's hard to get anyone to do anything that they showed up on time, spent a lot of time showing us how to use what we have, and gave us a good comprehensive overview of the care our property would need. If you have mature landscaping and/or anything complicated, these guys are professional and most importantly, knowledgeable far beyond your average landscaping company. I'm so glad I chose to call B&E! read more

Called multiple times. They made several commitments and either did not show up, or the one time they did, they did not complete the work. Very frustrating experience. Unreliable, and unprofessional. Would not recommend them. read more

I hate to write bad reviews, as I am also a business owner. However, I have been so frustrated with B&E, and have found many neighbors having the same experience of no calls back, no emails returned. I contacted them two weeks after they turned on the system to report a zone not working. I hadn't noticed it before because we had so much rain that I didn't use the system until then. I have left 4 emails and voice mails and no response. One of their vans was parked across the street, and after 2 months of trying to get a response, I walked over and talked to the two guys in the vehicle. They were completely uninterested in my problem; the driver barely looked up from his phone while I was talking to him. He finally gave an insincere apology and said they couldn't look at it without a work order anyway. After enough insistence from me, they said they would stop by after they finished my neighbor's issue. I stayed in my yard waiting for them; they walked back to their van, drove off, never even attempted any communication. I'm not sure how they stay in business; disappointing as I used to be a regular and happy customer, but the last few years they have really digressed so I will not be calling them again. read more

So, I was initially really excited to work with B&E. Our yard needs A LOT of work and it's been hard to find landscapers interested in the job. When Nate came out and assessed our property, he made my partner and I feel so comfortable with the company and taking the landscaping step by step (as it would require a lot of steps). So we got an estimate to do some initial work in May and got scheduled for a week in mid-May. They didn't give me an exact date, but I understand sometimes it's hard to nail down with other jobs. So, this week that they scheduled us for passed, without any communication from our contact as to why they didn't show up or to reschedule. This happened about 3-4 more times, each with the excuse of rain and jobs running behind when I reached out via email. Again, no one reached out to me to reschedule, I had to reach out each time they didn't show up on the scheduled date. Finally, they've basically just ghosted us, I've sent several emails with no response. I'm really disappointed with the lack of professionalism. read more

B&E has handled my irrigation needs for 7 years with no problems, till now. The system needs a repair, and they won't return my call. I've have called every day for 2 weeks. Everytime the message says my call will be returned in 32 hours.. Winterizing and spring activation are easy money, so they are prompt with that. Not so prompt with repairs. read more

I had B&E install new landscape and irrigation at my home several years ago and they did an awesome job!! I would recommend them for anyone who wants a beautiful landscape that's well maintained and who can maintain an irrigation system!!! They are truly professionals in the industry who know how to take care of their customers!!!! If I could give them 100 stars, I would, but 5 is the max so that's what they get!!!! Do yourself a favor and hire these guys for next install, you won't be disappointed!!! read more

B & E installed my irrigation system, and has open and shut my system each year for over 17 years. They used to be very conscientious and reliable, but things have changed: from not showing up for appointments (with a flip "we just couldn't make it" excuse), to trying to charge me for their mistakes (they installed a $400 leaky part and claimed it was "out of warranty" when I finally discovered it), do yourself a favor and find yourself a company that still believes in customer service. read more

If you are installing an irrigation system, they are quick to respond to your call. Once that system is in place, it's extremely difficult to get in touch with them. You never talk to a person when you call. I leave multiple emails with multiple people and it takes days, sometimes a week, for them to respond. I once had a leak that took over one year to get fixed. Their customer service is the worst I have ever encountered. It is even worse than Comcast's. read more

Absolutely the worst customer service I've experienced. The final product was acceptable; however, you better hope a problem does not arise. You can never get ahold of someone on the phone. In the middle of winter, one of the pipes burst (even after winterization) and it took 2 days of running water and a yard full of ice to get someone out to fix it! Here we are in the spring and scheduled a spring activation; pipe has still not been fixed, thus, the irrigation system can not be activated. Very disappointed. read more

My mother is a long-time B & E customer. Recently she told me that B & E's system for requesting service or reporting an emergency had been totally automated with no ability to connect to a live person. Unfortunately, I now know that she did not exergerate. 24 hours ago, I checked on her home and saw that an irrigation line ruptured with water streaming. I called B & E, selected "555" for "emergency flowing water". My call was then forwarded to (I presume) a service person's mobile phone. I got voicemail and left my name, my mother's address, and my telephone number. After receiving no call back at the 15 hour mark (this morning) I called again and went through the same routine. I've been calling all day, alternately selecting "sales", "service", and "emergency", with no call back and no answer by a person. This is one of the worst examples of customer service I have every encountered. I will be making arrangements for my mother's irrigation work to be moved to an alternate vendor. By the way, B & E is not an inexpensive vendor and they are by far the worst value for your money. read more