They have been super responsive not just to provide a quote but answering any questions I have…read more These guys just left, they did an awesome job even repaired 2 nicks on another vehicle while here replacing my windshield. Super great guys and pricing was unmatched. Highly recommend.

Good response time and upfront pricing. Rafael said that he would arrive between 10 and 12, gave me…read morea call when he was on the way and arrived at well within the window. He introduced himself, and began replacing the windshield right away. About an hour later he was finished with the replacement and recalibration of the camera. The price was fair and the workmanship excellent. The best thing that I can say is that I would most certainly use them again!

I know the owner Zuhair. He is a very polite and professional. They did a great job on my Chrysler…read morePacifica Van. I would recommend and come back but praying no more rocks hit my windshield.

I spoke with Zuzu on the phone and he was so helpful and knowledgeable. I wanted to get my…read morewindshield replaced before the rain came in and scheduled me in for same day. Would definitely recommend them. Very happy with the service I received.

Lots of shady people in the auto glass repair business: bait-and-switch, giving low estimates then…read moreupping the price by a couple hundred dollars, etc.). Spare yourself and just hire Brian of Artisan Glass of Lake Norman. Excellent service, friendly, knowledgeable, and competitive price. 100% recommendation.

I had a different conversation with one of Artisan's competitors. The hole was too big to repair…read moreand the crack was too small to replace. It was time to look for another company. Brian came out and said the crack was large enough to replace the windshield. After a two week delay due to other mechanical work on the vehicle we scheduled for yesterday. The new windshield looks great and the mechanical issues have been solved so now I feel confident I can give this SUV to my grandson, if he ever gets a license. Great work and a Great price!

Excellent communication, arrived on time, and did a great job replacing the entire windshield…read more Would definitely use again.

Excellent service will use again. Rh. Quality best could…read moreask for.on time equipment all worked as needed

Windshield replacement. Great job. Techs showed up when they said they would and replaced with no…read moreadditional costs. I would recommend.

Owner, Jon Mandel says I reviewed the wrong company. WRONG! You sent two guys to do the work, but…read morethey left, without saying saying anything. You sent me an email saying, sorry you couldn't do the work. My communication with you was really good; your workers were really bad. Here (below) is your quote. Hi Jim, Thank you for reaching out to Safe Auto Glass to assist with your auto glass replacement. The cost of installing your 2007 Mercedes Benz CLK350 back glass in 28270 is $225.00. Our pricing includes EVERYTHING : - all parts and labor - we come to you - clean up and disposal - sales tax - all discounts and promotions Our next available appointment day is tomorrow. To schedule your appointment please call 877-215-7735. Labor-only jobs are prepaid in full and do not come with any warranty. Thank you, Jon Mandel Safe Auto Glass 877-215-7735 safeautoglassusa.com Placing of an order means that you WAIVE YOUR RIGHT to initiate a credit/debit card chargeback under ANY circumstances. All disputes are to be resolved between you, the customer and Safe Auto Glass directly.

Manager Mike was very friendly and helpful! Always appreciate a fast service with kind workers…read more Thanks guys!

Absolutely worst customer service I've seen for any business…read more May 26th 2026- My install was very quick and fixed my leaking windshield problem. Too easy right? After my appointment they inform me that when they tried to take my antenna off, it snapped and broke. Not sure how that happens... they also informed me they broke a piece of my rear view mirror. Both parts were ordered and I had no problem waiting a COUPLE DAYS. Fast forward June 11th 2026; they tell me the rear view mirror part arrived and was ready for install. However, the antenna was going to be arriving a couple weeks later due to "back order delay" -per manager. I arrive at my appointment, technician goes in my truck, and says it's all good to go. I'm driving home and realize the piece he installed is just hanging from the rear view mirror and wasn't actually installed correctly. I get home and get a closer look and he broke it while trying to install it and didn't say anything. I couldn't go back due to them closing for the day. Fast forward JULY 21st 2026; I have now called them 14 times with no answer. I have called their customer service number in which they tell me they will send a manager my info. I've called that number again 2 weeks later and all they say is the same thing. They even sent an email to the REGIONAL MANAGER with my info. No call, no text, and no email. So not only am I out an antenna and rear view mirror mounting bracket backplate, but I've wasted hours trying to contact them. I've wasted time out of my day to go there and get what they did fixed and that doesn't even happen. 56 days. Safelite repair, Safelite not replace.

I had my windshield replaced here on my 2026 Tesla Model 3, and although there was an issue with…read morethe first aftermarket windshield, I'm very satisfied with how everything was ultimately handled. After the initial installation, I noticed the windshield wasn't sitting quite right. I reached out to the shop and had several conversations about it before the owner personally got involved. Once he inspected everything, he determined that the aftermarket windshield itself was defective and replaced it under warranty without giving me a hard time. What really stood out to me was that they didn't stop there. Since my original windshield had already been tinted, they're also covering the cost of having the replacement windshield retinted after the proper curing period. They didn't have to leave me figuring that part out on my own, and I really appreciated that. The owner was respectful, knowledgeable, and handled the situation professionally. You can tell he takes pride in his business and wants customers to leave satisfied. While I wish the issue hadn't happened in the first place, defects in aftermarket parts can occur. What matters to me is how a company responds when something goes wrong, and Mobile Pro stood behind their work and made it right. I have no problem recommending them and would use them again.

Mobile Pro Auto Glass would get 10 stars if I could give them that many. Exceptional service…read morestarting with Meghan and Michelle in the office to Kareem and his fast and exceptional installation. Windshield replaced and recalibrate in record time. I highly recommend. Best prices in the Charlotte area. I highly recommend.

I made an appointment four days in advance and received fantastic communication via email leading…read moreup to the appointment. I was told that my windshield was in stock and that a technician would be ready for me at 9:00 AM. I arrived at 9:00 AM, and the check-in process was quick and easy. Everything seemed to be in order, and I was told the replacement would take approximately 1.5-2 hours. I walked across the street to Taco Bell so I could work on my laptop while I waited. I returned at 11:30 AM, paid my bill, and was handed my keys. To my surprise and frustration, my windshield had not been replaced. I went back inside, and the staff appeared confused. I was told, "We got busy, but we can do it now." Unfortunately, I had a meeting 30 miles away and could not wait any longer. I had already planned my day around the original appointment and expected timeframe. I returned at 4:30 PM after my meeting, and they finally replaced the windshield. The actual installation took approximately 40 minutes. I was extremely frustrated. I had spent most of the day dealing with this issue, made an unnecessary trip through Charlotte traffic, and had to rearrange my schedule because the appointment I had made in advance was not completed as promised. I asked what could be done to make up for the inconvenience. There was no manager on site, but the employee was able to approve a complimentary set of windshield wiper blades. I appreciate the staff ultimately taking care of the windshield and offering the wiper blades, but the entire situation was incredibly frustrating and could have been avoided with better communication and coordination. If my appointment had been delayed or the shop had become too busy to complete the work, I would have appreciated simply being told that upfront, or how about a call or a text, rather than returning several hours later only to find that nothing had been done.

Probably the most incompetent company I've ever dealt with. I made an appointment for this past…read moreSaturday to have my daughter's windshield replaced on her Volkswagen. They knew the make model and everything about it. I had an 8 AM appointment. I show up drop the vehicle off go to have breakfast since they said it would be two hours and then I get a call saying we have to reschedule your appointment after I had driven 26 miles saying oh your car has a firewall and we cannot get the code because they're closed on the weekends where you would think being in the business, they would have known this from the get-go. Having been in business for almost 40 years. I have learned that if I make a mistake, I correct it and then most cases I would eat the cost because the customer should not have to have any inconvenience. that's what a good business would do. They offered nothing except oh we could get you in first thing on Monday then I get a text message this morning saying oh you missed your appointment. I never made another appointment so another sign of incompetence in my opinion.

Stopped by with no appointment. Luckily someone who had an appointment was running late. They were…read moreable to get me all fixed up in about 30 minutes on 2 front windows. Price was great and customer service was awesome. Just note the parking is tight and business has a very small waiting area.

Thank you, Charlotte Auto Toyz, for helping to shape my RMP and putting a big smile on my face, as…read morewell as on the faces of everyone who knows me. You all did a fantastic job today! The steaming hot weather really helped to cure the letters! Work was done with lighting speed and you could not have beat the price. I look forward to working further with you guys. You are all a trully professional outfit!

Safelite provides excellent service, professionalism, high-quality product, with great technicians…read more I have been required to use their services from different offices of theirs at different cities and locations over a long career of being on the road for work and have never been disappointed.

If you have a BMW this place will cause you more grief and charge you for it…read more 1. The metal molding on my X3 flew off not two miles from my house because it was not replaced correctly. 2. It rained two days later, found out that the windshield wiper arm elements were not replaced so my wipers did not work. I found them in the engine bay a few weeks later. 3. They can't deal brittle parts and cracked up my windshield cowl during their replacement. The installation was on 7/6, it is now 7/30 and I am still going back and forth on the phone with them trying to get a resolution. They said they would order the necessary molding replacement, after calling a week later they had not done anything of the sort. No one at the shop location is picking up the phone this week. I even went as far as sending their CEO an email on July 10th about this issue. I have not yet received a response from corporate or Renee Cacchillo. I ended up fixing my own wipers after finding the lost element parts in my engine bay. Don't waste your good time and money on this place. It is not worth the headache.