I spoke with Sal and explained that we needed pickup from Chicago to O'Hare with 2 car seats. He…read moresaid he could do it and arrange pickup and we would still have plenty of space for luggage and a stroller. Driver showed up in a minivan with the car seats. Smooth and safe drive despite all the construction on the Kennedy and we arrived on time. Driver helped unload and made sure we had everything. They took CC through their phone app with a tap and I got an emailed receipt. I also booked them coming back and told them we needed the same setup. Sal was responsive and made sure the driver was there. Our flight was delayed but the driver was still there. Same charge and great driver with the car seats strapped in by the fire department. They were rock solid.

Beware of sneaky pricing. I needed a ride back from a doctor's appointment. For the ride there I…read moreused Uber and paid just over $8. I decided to call American Taxi for the ride back. Taxi rate calculators estimated $7-$9 for the ride, so I expected similar cost. We the called back to confirm a car on the way, they took payment. To my surprise it was $36. A second surprise came when the car picking me up was an Uber. So apparently, they used my $36 to book me an $8 Uber ride. The Uber driver was also surprised.

I don't know if the rest of the company deserves 5 stars or not but 1 driver... #6271 5/5/2014…read moredeserves a million stars! I dropped my credit card in the cab when I got to the bar to watch the Kentucky derby. Later as I was walking home because I didn't have any $ for a cab, a car stops and asks if my name is Margaret (I go by Maggie) I gave him a very skeptical look as I nodded. And he says I was your cab driver earlier I'm off work now, but you left your credit card in the cab. I went back to the building where I picked you up but the door man said he didn't know if you lived there (I do, bad doorman but he was just a temp) so I was hoping to find you walking home. What a wonderful person!

Sexual harassment. On 6/15 I took a ride from MDW to downtown in cab #4637. I haven't felt this…read morethreatened and uncomfortable in decades. The driver began the ride asking me where I had flown in from and then used that as an anchor for a story about a woman from my town that had wanted to date him and he was still thinking about it, but he is married (feeling me out for affair potential?). He then proceeded to tell me his wife was a happy woman and did I know why--proceeding to boast about his sexual prowess. Holy harassment, batman. I called a friend, pretended that friend was my husband and told him my exact whereabouts, etc. in case this was the prelude to something more sinister. Calling my "husband" seemed to slow down the verbal impropriety, and I got ready to call 911, and turn on tracking for my phone. I managed to get him onto another topic and it was pretty quiet until the end of the ride when he began staring at me while reciting his astrology and some mularkey about the depth of his soul and eyes. Would never use this company again.

Booking was super easy. Great communication throughout. I had to change my reservation two days…read morebefore and did so by text with no problem. I received a text the morning of letting me know my driver was on schedule and he arrived right on time. Driver got my mom in taxi no problem and secured her scooter down. Everything was easy from beginning to end. Would definitely recommend.

I'd like to thank ChitownCabbie Taxi Service for their prompt response on a last minute request…read moremade for their service. Joseph, the driver, was very professional and trustworthy. I have used them a few times and will continue to do so. Thank you!

Dan drove my family early morning to the airport during spring break/TSA shut down. We were nervous…read moreabout getting to the airport in time and everyone at north shore taxi service was so helpful and flexible with our request for an even earlier pick up. Dan was on time and drove perfectly. Getting a stretch limo was a special treat for the kids and we're so thankful to everyone at North Shore Taxi for helping make the trip smooth and memorizable.

Great communication and service. Sam was our driver. He was on time to get us to airport for our…read morevery early flights and picked us up upon return at midnight. After a long day of travel, having the car set up alleviated any stress of finding our way home. We'll use them again!

Great experience. Jeff was wonderful. He was on-time for…read moreour pickup at home and our return trip from the airport. The instant messages were greatly appreciated. Will definitely use his services again.

I put out a "project" seeking to get a ride to Chicago from Sandwich Illinois just a few days in…read moreadvance. These guys reached out to me right away and answered all my questions regarding availability and price in advance. There were no hidden fees, and if anything they went far out of their way to make sure I knew everything and there were no surprises. Honest, up-front, proactive communication earns you 5 stars, in my book.

This company discriminates against disabled customers. Checker is one cab company that claims to…read moreaccept the TAP card for handicapped customers however their dispatchers and certain Cab drivers( Cab#225) will cancel rides last minute and have customers waiting hours even if the customer orders the Cab 4-5 hours early. This company needs to be sued or taken off the TAP program immediately!!

Horrible service. Horrible agent, extremely rude, felt as if she was doing me a service in booking…read morea cab and very rude in answering basic questions.

Random dude who answers his phone as a personal like only to say he isn't working. Ridiculous. Yelp…read moreshould be ashamed.

"Random dude answers this phone as if it were personal" -- yes, I can confirm this description…read more Upon hearing that I wished to book a fare for the following day, the random dude replied, "Sorry, we're very busy right now," and hung up.

This is a rant about taxi drivers and BO…read more There is something called Uber and there is something called Lyft. Its a personal choice to take a cab; maybe its also a choice if you have a phone can can't downlead an app. Lately when I have been in a cab it feels like the cab driver has a fried curry sandwhich and has not showered in a few days. These same people will tell you right away business is slow. I stepped into one of these cabs last week and the guy driving was from Jamaica. I myself eat alot of jerk chicken that I make myself but I dont know where to find the "jerk Chicken BO" cologne that this guy had. It was horrendous. I needed a shower right after. This sounds kind of extreme i know. But if you are a taxi driver please shower at least once or 2 times a day, try not to eat things that are soo spicy that it leaks from ever pore in your body, maybe clean the car once a week, and then once your car is clean and you dont wreak of last Sunday's chicken vindaloo that was overspiced with cayenne pepper and paprika then start to pick up passengers. This is a problem that plagues most cabs I have taken lately.

I was taken from O'Hare Airpot to Arlington Heights on 6/9/2026 in Yellow Cab #1160. This driver…read moreSHOULD NOT be employed to drive passengers anywhere, she is very dangerous. First off, the cab was a mess, and it looked like she lives in the vehicle with all of the bags she had loaded in the front passenger's seat. Also, she is too frail to even lift suitcases into the trunk of the car. Next, she is very hard of hearing, and had to constantly look at her phone to watch the GPS directions since she could not hear them. While leaving the airport exit, she was not paying attention to the road and had to slam on her brakes suddenly to avoid rear ending the car in front of us, subsequently causing a multiple vehicle accident. She was swerving all over the highway and could not stay in a lane. The air conditioning in the cab was broken (it was 90 degrees outside) and the car windows had to be rolled all the way down, which caused even more confusion when I was trying to direct her due to her being hard of hearing. When we arrived at my destination, she neglected to put the car into park and proceeded to begin to exit the vehicle as the car was rolling forward and missed rear-ending my neighbor's new BMW until I yelled, "your car isn't in park!" I am sure with Uber and Lyft it is very difficult to find drivers to drive for cab companies now, however this is outright absurd that this woman was hired to transport people (and likely families with young children) all over the Chicagoland area. Do the cab companies not have any kind of requirements or safety procedures the drivers must adhere to? I was lucky and got to my destination unscathed (barely), but if I hadn't been completely aware of how she was driving, she could have caused a serious accident or worse. I paid over $60 for this horrible experience, and reached out to the cab company letting them know about it... I am not holding my breath that I will get a response.

Best taxi service around. They are always on time, helpful with luggage and baby gear! The only…read moreservice I use!!

Only driving service I will use. They are on time and very professional. Have used them for years …read more If you want the BEST .. look no further. On Time Taxi is the VERY BEST!! Diana -Loyal Client

Round trip Bloomingdale IL - Midway Airport. Once again, best service, experience & price. Love…read morethis company!

Called the day before my trip to get a reservation to go to O'Hare the following morning. Was told…read moreit would be $40.00. The gentleman who should in the morning was very nice and friendly and had a nice clean car. The only thing I didn't know that wasn't told to me when I booked the reservation, is that the price of tolls were extra and added onto the cost of the ride. Which was fine, but would of like to of known that up front before booking.