If you own a business and you are going to "proudly" put your name on that business and deliver a subpar product, you shouldn't be defensive and smug about a customer complaint. I ordered flowers through a third party that were arranged and delivered by B&B Floral, complete with a signed card on their own letterhead. The flowers that were delivered were a fraction of what I paid for and ordered, which was the PREMIUM option. There are three choices: Regular, Deluxe, and Premium (these are typical choices from any Florist.) They delivered the exact opposite of what I ordered. I understand that not every florist has the exact flowers pictured in stock, but this was just horrible. B&B Floral just pushed me to deal with the third party and not them. I understand that, and I did do just that. They put all the blame on the third party. They have to know that they are delivering a product that is absolutely EXTORTIONATE in price. I've ordered flowers five times in less than three months for people all over the Bay Area. Berkeley, two in San Jose, Oakley, and now this one in Clovis. I have ordered flowers directly from florists and from third-party companies for years. I ordered flowers from the same third party on Tuesday, February 24th, for delivery in San Jose, and the arrangement was beautiful. I ordered again just yesterday, February 27th (only three days later), through the same third party. B&B Floral treated me as if I didn't know what I was doing and didn't want to take any responsibility. I called them twice today, trying to be polite and telling them, "I'm on your side," only to be met with the statement that they would not take any responsibility. Again, I will say that if you're going to put your name on a product that fails miserably, you better expect the consequences, and you might want to rethink doing any business with that third party. After contacting the florist and the third-party today, I've only just learned that B&B floral told the third-party to place the order with another local Florist, after having the choice to make things right. Please see the pictures of what I ordered and what was delivered, and you can form your own opinion. Please note that I posted a review on Yelp for the flowers delivered a couple days ago to a different person through the same third-party in San Jose. Update to my review because they didn't add the pictures that I tried to include. They only included a picture that I added, as an example from a completely different florist. read more